Jeff Watson Email & Phone Number

Customer success consultant of a multichannel SaaS system with thousands of content options in a customizable platform to some of the most looked to churches in the country. Managed a territory of 1,341 accounts over various time zones and various sizes from less than 50 to 750+Accomplishments:• Managed a territory of $147,132.60 in MRR.• Serves as key contact for assigned strategic, global clients and customer facing team to build account strategy plans and leadership development solutions for clients.• Engage with clients to define problems and create solutions related to leadership development, distribution, assessment, and implementation of RNM best practices.• Manage all stages of the customer success process including conducting biannual reviews and implementing adaptations of solutions before and after delivery.• Personal average monthly churn rate between.22% and.74%• Part of a customer success team which boasts a world class 1.7% churn rate.• Determines the best owner of the account by researching roles and communicating with clients.

United States

Direct sales, account creation, and distribution of a multichannel SaaS system with thousands of content options in a customizable platform to some of the most looked to churches in the country. Traveled to the territory for outside sales and Account Management for customers and potential customers in AR, CO, KY, IN, TN, UT, MT, OH, OR, WA, WV, and Western CanadaAccomplishments:• Advanced from Entry Level Sales to Top-Level Salesman in six months• Account Management / Territory Management – AR, CO, KY, IN, TN, UT, MT, OH, OR, WA, WV, and Western Canada• Sold hundreds of purchase orders to key decision makers• $129,716.52 in monthly recurring revenue from new business in 2017 a 73% growth from previous SAM.• $217,074.24 in monthly recurring revenue from new business in 2018, a 67% increase.

Advanced from Entry Level Sales Coordinator to Senior Account Coordinator in just 5 weeks.

As Branch Manager, I oversaw the management and direction of the Enterprise branch. I directed daily operations, ensuring positive revenue generation, high customer service standards, employee development, and continued excellence in productivity. I improved the branch’s competitive position as well as maximize profitability.Accomplishments:• Created strategies to develop and expand existing customer sales, resulting in an increase in annual sales.• Advanced from Entry Level Management Trainee to Branch Manager in less than 2 years• Assessed employee performance and developed improvement plans.• Lead one-on-one meetings with sales team members to identify selling hurdles and offer insight into the best remedy.• Met deadlines by proactively managing individual and team tasks and streamlining processes.• Consulted customers to boost product sales and services.• Reduce process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.• Managed accounts to retain existing relationships and grow share of business.• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.• Collaborated with upper management to implement continuous improvements and exceed team goals.• Maintained financial controls, planned business operations and controlled expenses while identifying and pursuing opportunities to grow business operations and boost profits.• Generated new contacts through networking and cold calling.

Bachelor Of Science - Bs, Church Ministries

B.S.