- Lead curriculum design management in collaboration with key department stakeholders and subject matter experts- Assess, evaluate, recommend and build learning solutions based on desired business objectives- Design, develop and implement research-based assessments, experiential learning, and activity modules that support learners' professional development and growth- Proficient in Vyond video production, Articulate 360 and Microsoft Office used to design comprehensive learning material, in addition to crafting facilitator and participant guides for traditional and blended learning programs- Facilitate professional skills development training to leadership staff and individual contributors in both physical and virtual settings- Partner in learning management system administration, assignments, registrations, and course integration (UKG, Halogen, Brainier ((Ilan)) - Develop and implement learning evaluations designed to measure progress, identify gaps, and support recommendations to executive leadership based on the acquired data and findings - Manage program delivery to ensure effective and timely execution of leadership opportunities and experiences, allowing for optimal planning, attendance, and integration based on business needs- Create and deliver learning solutions that align with and reinforce the Bank's culture, vision, mission, and values

Learning and Development Partner (Feb/2017 – Dec/2019) Designed and delivered professional development skills training to existing leaders and individual contributors Created, facilitated and administered adult learning programs to develop and enhance individual communication, coaching, conflict resolution, and customer service skills  Conducted training needs analysis’ (TNA) to identify performance gaps, assess learning needs and design impactful learning solutions  Consulted with senior leadership and departmental managers to develop course work that aligned to strategic business objectives and team member development  Examined, hired and partnered with external vendors to provide both learning solutions and venues to meet internal business needs  Administered the learning management system, assigning, tracking and reporting organizational training in support of 2000 team members

 Served as the Consumer Lending Group’s face in the welcoming and onboarding of newly hired Home Preservation Specialist team members  Delivered orientation and internal process training in accordance with Wells Fargo Bank policies and procedure Facilitated refresher, soft-skills and compliance trainings in both classroom and virtual training environments Collaborated with and supported business partners in the scheduling, administering and facilitation of all required business training Demonstrated a willingness, commitment and ability to building strong client relationships through active engagement, participation, recommendations and support

 Analyzed, designed, developed and implemened training solutions for diverse learners Partnered with leadership, project managers and subject matter experts to determine and define training needs  Utilized adult-learning principles and individual creativity to ensure relevant, compliant and impactful learning solutions  Facilitated managerial skills development training to internal staffo Recognized and rewarded for both the development and delivery of professional, comprehensive and impactful training

 Served as liaison to overseas partners to ensure consistent and targeted operational, productivity and performance  Taught managers effective coaching tools and techniques designed to o develop and enhance individual and teams performance  Analyzed and scrutinized daily performance to ensure optimum productivity and achievement of goals  Developed and nurtured cross-cultural relationships that resulted in sustained working partnerships and the achievement of deliverables o Commended for representing and communicating the interests and expectations of senior leadership with diplomacy, professionalism and tacto Deemed a subject-matter-expert in overseas travel, charged with creating and facilitating travel seminars to managers

 Implemented domestic customer service and collections processes into offshore, U.S. based call-centers  Facilitated new-hire, professional development and soft-skills training to managers and front-line staff of varying, diverse cultures Traveled 35-50 percent, driving the interest of the business while bolstering its reputation and building cross-cultural relationships Certified and master-certified internal trainers which led to self-directed, competent and efficient Learning and Development departments  Obtained ‘Master Trainer’ status through extensive coursework, personal development and inherent skills Delivered update training to ensure comprehension and compliance of new and revised changes to policy and strategies  Coached and evaluated staff performance to validate learning and the fulfillment of objectives o Recognized for producing classes who exceeded business-as-usual (BAU) performance standards 45-60 days prior to the expectationo Promoted to Assistant Vice President status upon demonstrating autonomy with a trusted professionalism and integrity

- Organized and facilitated training seminars for Navy personnel separating and retiring from active duty service - Computed retainer pays and counseled members on pension benefits and entitlements - Compiled data and streamlined process flows, which led to an 85 percent reduction in retirement and fleet reserve processing - Managed the customer relation efforts of three subordinates and provided direction and supervision in the maintenance of more than 2500 service member personnel files