Jeff Wicklund Email & Phone Number

Utilized remote access software to answer, evaluate, and prioritize requests for assistance from employees nationwide.Solved customer issues with iPhone, iPad, Android, and other electronic devices.Contributed in deployment, enhancement and support of hardware, software, networking, telephony, and other computer related technologies.Excelled with conducting root cause analysis and providing effective solutions.Regularly listened and translated complex technical concepts into… Show more Utilized remote access software to answer, evaluate, and prioritize requests for assistance from employees nationwide.Solved customer issues with iPhone, iPad, Android, and other electronic devices.Contributed in deployment, enhancement and support of hardware, software, networking, telephony, and other computer related technologies.Excelled with conducting root cause analysis and providing effective solutions.Regularly listened and translated complex technical concepts into understandable language. Show less

Acquired Dept of Defense Confidential security clearance.Followed policies and protocols for safeguarding sensitive information, including personal health data (PHI/PII) and access to corporate systems.Diagnosed and resolved abnormalities with Microsoft office, Adobe and Citrix.Utilized remote access software to support customers nationwide.Solved customer issues with mobile phone, laptop, printer and peripherals.Contributed in deployment, enhancement and support of business… Show more Acquired Dept of Defense Confidential security clearance.Followed policies and protocols for safeguarding sensitive information, including personal health data (PHI/PII) and access to corporate systems.Diagnosed and resolved abnormalities with Microsoft office, Adobe and Citrix.Utilized remote access software to support customers nationwide.Solved customer issues with mobile phone, laptop, printer and peripherals.Contributed in deployment, enhancement and support of business critical applications.Skilled experience in an environment with laptop and PC imaging and deployment. Show less

Contributed in deployment, enhancement and customer support of desktops, laptops, iPads, iPhones, ck31 RF data collectors, printers and fax machines.Monitored company business critical systems.Enhanced faulty data to flow thru business critical systems correctly.

Contributed in development, enhancement and customer support of VB.net / SQL 2000 client property information database and user access software.Located property markers and created property boundaries for clients.Assisted in the construction of roads and storage facilities via plan sets and blueprints.