Jeff Zhou work email
- Valid
- Valid
- Valid
Jeff Zhou personal email
Client service delivery focused, ITIL v3 certified professional and over 10 years of experience in the IT Industry.Delivering improved customer experience through better people management, process improvement, and planning.My analytical and technical skills enable me to translate key offerings to customers, meeting their needs and wants for the ultimate success of service delivery.
-
Service Delivery ManagerThe Instillery Oct 2022 - Jul 2024Auckland, New Zealand -
Customer Success ManagerBlackbox Nov 2021 - Sep 2022Auckland, New ZealandContract negotiation and renewLicensing and procurementCSAT and KPI improvementProject consultingSolution go-live and transition for supportWarranty supportIncident managementChange and release managementVendor relationship management -
Service Delivery ManagerIntergen Aug 2020 - Nov 2021Auckland, New ZealandInitially started with 14 clients, grow to 28 within the first year. Manage a variety of clients in FMCG, logistics, healthcare, financial, government enterprises and real estate sectors -
Service Delivery CoordinatorIntergen Oct 2017 - Aug 2020Auckland, New Zealand
-
Service Desk Team LeaderFujitsu New Zealand Limited Jan 2013 - Jul 2017Auckland1. Client on boarding and off boarding2. Recruitment, induction, technical and process training3. Contract review and audit4. Service aggregater meeting with local vendors and global service providers5. General Manager Award for successful transition and technology migrations for 4 major clientsService Management1. Problem management, Post Incident Report for Major incidents2. Service improvement management with 3rd party vendors in Australia, UK, Singapore and Egypt3. Vendor change management4. Account Improvement Plan5. Customer satisfaction improvement6. Annual Contract Review with Fujitsu senior service delivery managers and account directorOperations Management1. SLA improvement plan for incident response and resolution; service request fulfillment SLA and service desk Fix on First Contact SLA2. Weekly and Monthly reports on Service Desk performance, Incident and Request trends and customer satisfaction survey analysis3. Daily operation report4. Customer Escalations5. Team and individual KPIs, quarterly performance review and annual performance appraisal6. Roster planning -
Service Desk Shift LeaderDatacom Apr 2011 - Jan 2013 -
Service Desk AnalystDatacom Aug 2009 - Jun 2011
Jeff Zhou Skills
Jeff Zhou Education Details
-
Post Graduate Of Diploma -
Computer And Information Sciences, General -
Information Technology
Frequently Asked Questions about Jeff Zhou
What is Jeff Zhou's role at the current company?
Jeff Zhou's current role is Service Delivery Manager.
What is Jeff Zhou's email address?
Jeff Zhou's email address is je****@****n.co.nz
What schools did Jeff Zhou attend?
Jeff Zhou attended The University Of Auckland, Aut University, Auckland University Of Technology.
What are some of Jeff Zhou's interests?
Jeff Zhou has interest in Social Services, Children, Economic Empowerment, Politics, Environment, Education, Science And Technology, Human Rights, Health.
What skills is Jeff Zhou known for?
Jeff Zhou has skills like Service Desk, It Service Management, Itil, Active Directory, Incident Management, Blackberry Enterprise Server, Citrix, Microsoft Exchange, Service Management, Sccm, Service Delivery, Sla.
Not the Jeff Zhou you were looking for?
-
1qq.com
-
Geoffrey Zhou
New Zealand -
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial