Senior Robotics Technician
Current-Diagnose and repair advanced robotic and smart-home devices, ensuring optimal performance and reliability.-Conduct thorough testing before and after repairs, documenting findings with precision through written reports and photos.-Provide expert technical support to customers and colleagues, resolving product-related issues effectively.-Collaborate with global suppliers on repairs, warranties, and technical troubleshooting, maintaining seamless communication.-Manage inventory of spare parts and oversee warranty claims, ensuring efficient operations and timely replacements.-Drive process improvements in service, support, and repair workflows to enhance efficiency and customer satisfaction.-Leverage multilingual skills to liaise with Chinese suppliers, streamlining communications and processes.-Stay updated on cutting-edge technologies, maintaining a high level of technical expertise on the company’s products.-Foster a collaborative and innovative work environment while upholding the company’s core values and culture.
