Jeff Whitt

Jeff Whitt Email and Phone Number

Senior Lead Workforce Engagement at Genesys @ Genesys
daly city, california, united states
Jeff Whitt's Location
Nashville, Tennessee, United States, United States
Jeff Whitt's Contact Details

Jeff Whitt personal email

n/a

Jeff Whitt phone numbers

About Jeff Whitt

Enterprise Solutions Subject Matter Expert - Results-oriented professional with more than 25 years experience in Interaction Management, Workforce Optimization, and Back Office solutions in premise, hosted, and cloud environments.

Jeff Whitt's Current Company Details
Genesys

Genesys

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Senior Lead Workforce Engagement at Genesys
daly city, california, united states
Website:
genesys.com
Employees:
6207
Jeff Whitt Work Experience Details
  • Genesys
    Senior Lead Workforce Engagement
    Genesys Apr 2019 - Present
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  • Call Design
    Wfo Consultant & Pre-Sales Solutions
    Call Design Apr 2018 - Feb 2019
    Sydney, Australia
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  • Aspect Software
    Senior Solutions Consutlant
    Aspect Software Jun 2011 - Jan 2018
    Greater Nashville Area, Tn
    Leverage strong consultative sales and product knowledge to serve as the primary contact for enterprise accounts including JPMorgan Chase, Capital One, Barclays, Comcast and Time Warner Cable. Travel onsite with sales team and account management to provide quarterly business reviews on current platforms. Identify new sales opportunities and build ongoing client relationships with client leadership and industry contacts.
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  • Aspect Software
    Senior Business Applications Consultant
    Aspect Software Jul 2007 - Jun 2011
    Served as the SME for clients onsite in configuration, training and product knowledge for the full Aspect product suite. Held client discussions on how applications integrated with current systems and identified current IT needs. Gathered client input and proved ROI after identifying business requirements as well as generated a value analyzer or ROI statement. Authored responses to RFI/RFPs.
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  • Aspect Software
    Technical Trainer
    Aspect Software May 2005 - Jun 2007
     Primary POC on product inquiries or concerns; interacted with the customer care team to deliver hardware and software solutions and trained client users in a classroom environment at the training facility or onsite globally.
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  • Aspect Software
    Technical Support Engineer
    Aspect Software Oct 2003 - May 2005
    Provided technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting while navigating around application menus and troubleshooting issues
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  • Lifeway Christian Resources
    Acd Systems Administrator
    Lifeway Christian Resources Feb 1996 - Oct 2003
    Administered to Siemens ACD/Contact Center routing quality assurance platform for 250 agents. Forecasted inbound/outbound contacts, time and staff scheduling/requirements for close to 1 million annual calls using Aspect Workforce Management.
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Jeff Whitt Skills

Acd Contact Centers Cti Ivr Telecommunications Call Centers Enterprise Software Unified Communications Professional Services Saas Telephony Workforce Management Solution Selling Crm Customer Experience Vendor Management Pre Sales Call Logging Voip Cloud Computing Software As A Service Troubleshooting Business Analysis Integration Sharepoint Lync Server 2010 Customer Relationship Management Sip Solution Architecture Business Intelligence Software Documentation Sql Avaya Salesforce.com Microsoft Sql Server Business Process Cisco Technologies Managed Services Service Delivery Lync System Deployment Software Implementation Ip Call Routing Unified Messaging Voice Over Ip Consulting Business Process Improvement

Jeff Whitt Education Details

Frequently Asked Questions about Jeff Whitt

What company does Jeff Whitt work for?

Jeff Whitt works for Genesys

What is Jeff Whitt's role at the current company?

Jeff Whitt's current role is Senior Lead Workforce Engagement at Genesys.

What is Jeff Whitt's email address?

Jeff Whitt's email address is je****@****ect.com

What is Jeff Whitt's direct phone number?

Jeff Whitt's direct phone number is +161529*****

What schools did Jeff Whitt attend?

Jeff Whitt attended Aquinas College, Middle Tennessee State University (Mtsu).

What skills is Jeff Whitt known for?

Jeff Whitt has skills like Acd, Contact Centers, Cti, Ivr, Telecommunications, Call Centers, Enterprise Software, Unified Communications, Professional Services, Saas, Telephony, Workforce Management.

Who are Jeff Whitt's colleagues?

Jeff Whitt's colleagues are Stephen Hueber, Willard Kerrn, Sandeep Karnavar, Santiago Vidal Rojas, Jean-Claude Picart, Laura Stelsel, Dan Howard.

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