Call Design

Call Design specialises in providing software solutions, support and advice, particularly in the area of Workforce Optimisation, to organisations around the world. We have one of the largest teams of WFO consultants offering guidance to hundreds of companies, about how to best benefit from Workforce Management, Back Office Optimisation, Quality Assurance, Performance Management and Analytics. At Call Design, we pride ourselves on our trusted relationships with our customers, partnering with you to understand your requirements and ensure that our solutions tailor-fit to what you need today, to best position you for the future. Understanding that your employees are the most valuable customer experience asset, Call Design deploys workforce optimisation solutions across the entire enterprise. We work to ensure that your employees are highly skilled, motivated, ready and available to provide a remarkable customer experience. The benefits of our solutions: • Reduced Contact - Customers now have the ability to contact you in many ways. Ensuring resolution during their first interaction is key to reducing the number of times they reach out to you. Our solutions enable employees to have the right answers at the right time, every time. • A Happier Workforce - Through Aspect’s Workforce Optimisation dashboard, the ME smart phone app and desktop alerting, your employees are able to manage their own schedules and performance, providing them the autonomy intrinsic to their motivation. • Reduced Administration Time - With our solutions drastically reducing the time required to forecast demand, schedule employees, manage time off, monitor calls, allocate back office tasks and track performance, you gain more time to focus on improving customer experience. • Cost Efficiency - With an efficient, workforce on hand, you can reduce the number of employees required to service customers while increasing the level of service you provide.