Jeff Azzopardi Email & Phone Number

Melbourne, Victoria, Australia

Mulgrave, Victoria, Australia

Mulgrave, Victoria, Australia

At Group Four, we provide a professional and reliable service of building surveying to volume builders in Melbourne and Perth. It's all about people - making sure you can connect with them and have a positive experience. We encourage our team to be proactive and provide compliance driven solutions to clients.Building permits and inspections are our core.

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

KEY RESPONSIBILITIES:Reporting to the GM Business Operation Centre and working closely with the Senior Leadership Team, I lead three customer service centres in Melbourne, Gold Coast and Sydney. The teams are responsible for the seamless transition of managing business connection orders to the nbn network. The teams support a broad range of RSP connection.

Lucknow St, Mitcham VIC 3132

Yarra Valley Water is the largest of Melbourne’s three retail water businesses providing water supply and sanitation services to over 1.8 million people and over 50,000 businesses in the northern and eastern suburbs of Melbourne.KEY RESPONSIBILITIES:Provide strategic direction and operational leadership to Commercial Customer Care. The role oversees the.

1 Nicholson St, East Melbourne, 3002

• As National Customer Service Manager I am leading, motivating and developing my team to ensure customer retention and growth through the provision of exceptional customer service. Reporting to the GM Sales Operations.
• Identifying and integrating technical solutions to improve efficiency, reduce costs and create seamless customer experiences
• Tightly controlling all operating costs to ensure compliance with expenditure budgets
• Developing, documenting and maintaining operational processes for prompt and accurate handling of enquiries and orders
• Facilitating a continuous improvement workshops and initiatives
• Establishing and maintaining positive and effective stakeholder relationships

271 Collins St Melbourne

• Provide strategic direction and operational leadership to circa 150 FTE in Melbourne and Adelaide. The role oversees the operation of inbound customer contacts for Optus mobile servicesKEY RESPONSIBILITIES:
• Develop management capability to ensure effective people leadership and coaching.
• Create Optus customer advocacy through the delivery of brilliant customer experiences and reducing customer effort
• Foster a positive centre culture that drives employee engagement to deliver exceptional customer experiences
• Deliver change management initiatives enabling outstanding customer experiences and a reduction in unnecessary customer contacts
• Forge effective stakeholder relationships

271 Collins St, Melbourne

• The role provides strategic direction and operational leadership to circa 120 FTE in Melbourne and Adelaide. The role oversees the operation for;
• Web Chat and Email servicing for all Customer Products including mobile and fixed line services
• The Support Administration function including Provisioning, Billing and Account Administration for all Customer Products KEY RESPONSIBILITIES:
• Develop management capability to ensure effective people leadership
• Created and established centre KPI’s aligned to the wider business objectives
• Drive process improvement initiatives through the regular review of business processes

271 Collins St, Melbourne

• Partnered with Convergys India to deliver the Customer Support high volume and low value transactions offshoring strategy
• Fastest speed to competency partnering an offshore vendor. Complimented by equal to onshore quality and issue resolution rates
• Cost to serve benefits realised
• Forged strong and effective vendor working relationships to deliver efficiency and favourable customer experience outcomes

452 Finders St, Melbourne

367 Collins St, Melbourne

• Implemented SMS technology within ACT to improve customer contact and reduce unnecessary installation visits (8 FTE’s saving) – April 2004
• Lead steep staff growth from 91 to 165 FTE from Feb 2004 to Oct 2004

35 Albert Rd, Sth Melbourne