Displaydata is a world-leading Electronic Shelf Label (ESL) vendor and my Pre-Sales Engineer role with the company allowed me to work with the largest retailers in the world as they look to ESLs to enable an omnichannel experience. I've worked directly with companies such as: Walmart, Home Depot, Lowes, Target, Kroger, Best Buy, Sears, Loblaws, Macy's, CVS, Whole Foods, Nordstrom, Giant Eagle, and BedBath&Beyond.I have a comprehensive set of software skills on different platforms and numerous technologies. Adept at problem solving tough customer issues and implementing new and innovative solutions to those problems. Training and mentoring of customer technicians on our products giving them valuable knowledge and insight to implement solutions on their own.Part of the sales team to deliver our message and strategy at C-suite level meetings, delivering PowerPoint presentations and live demonstrations of our ESL product. Coming from a technical background, this also allowed me to also liaise with customer technical teams on integration efforts.Helped collect project requirements, understand technical details of the integration required, and final analysis and coordination of all parties involved to move the project to completion.First point of contact for troubleshooting any problems that arise which included reviewing logs (json, IIS, etc), Windows Event Viewer, and even debug dumps when necessary. Worked with Jira to track open issues and log new entries (bugs, enhancement requests, etc).Worked on entire projects from lab, Proof of Concept (POC), pilot and finally rollout.Custom applications to help customers integrate their non-standard pricing files into a more usable CSV or XML format.Wrote sample code demonstrating how to use our REST API with .NET, Java, PHP, VBA, and many others.Attended the annual National Retail Federation (NRF) shows in New York where I met and demonstrated our product capabilities to customers from around the world.

· Used Agile Software Development skills on several projects including: o Extreme programming – code reviews with the customer, avoiding programming of features until they were needed, frequent communication o Scrum – working with product owner to work on product backlogs, communicate status updates, daily scrum meetings, and sprint planning. o Adaptive software development o Iterative and incremental development o Code refactoring· Verastream Host Integrator (VHI) for Service Oriented Architectures (SOA) using built-in web services.· VHI testing tools such as SoapUI, XMLSpy, Visual Studio 2013.· Worked with technologies such as Regular Expressions and XPath, AJAX, JSON, HTML5 to massage input data as well as provide dynamic web pages.· Mentoring customers after project delivery with training and technical support.· Provided trouble shooting for many Attachmate products such as Reflection, EXTRA, and VHI, but also for non-Attachmate products such as IBM WebSphere and others.· Customized VHI services and procedures using both Java and .Net for Event Handlers that would often integrate with databases or other outside the product data sources.· Usage of databases (Access, SQL Server, Oracle) to allow for dynamic changes of host screens.· Implemented distributed applications (IIS server, Application server, and Database server).· Conference calls, with Attachmate sales people and customers, to help answer questions about our products, their uses, and implementation details that helped drive the sale and implementation of those products.· Used Attachmate’s VBA-like scripting language to program efficiencies for customers.· Taught on-site classes on using Attachmate products to groups of three to twenty people.· Designed custom reports using Crystal Reports.· Wrote components that allowed Siebel CRM software package, “Siebel Insurance”, to use live data from the host mainframe.

· Software Programmer for underlying components of EXTRA! Objects.· Performed maintenance coding of ActiveX components.· Identified and fixed memory leaks with NuMega BoundsChecker

· Test Lead for EXTRA! Objects and Enterprise Access Objects (EAO).· Wrote Visual Basic program to automate web testing. This was needed as current automation software products (such as Compuware, Rational, and Mercury Interactive) were not able to automate web browser tasks. This required in depth knowledge of the Microsoft Internet Explorer and how it used the Document Object Model (DOM). With Visual Basic, I wrote a front end that allowed access to Internet Explorers DOM. This enabled standard automation software (as described above) to drive my program. This program saved hundreds of hours of someone having to manually create the same data my program did automatically.· Took over responsibility and enhanced our internal tool for testing our ActiveX/COM components. This was done in Visual Basic 5.0. This was the basic framework that all testers could write their test objects to. I am currently in the process of writing an MFC ActiveX database control that will allow the tester’s test objects to persist test results so tracking of errors can be accomplished.· Visual Basic contact and trouble shooter for my test group.· Currently responsible for testing our product against Microsoft Windows 2000 and Microsoft Office 2000

Was in charge of calculating memory usage of our product. This included writing Visual Basic and C++ code to work and manipulate the COM objects as well as use Windows NT performance counters. -Responsible for writing several automated tests for our test frame environment. This was again done in Basic and C++ code. General testing of EXTRA! Objects in the areas of: connectivity, user interface standards, black/white box, and regression testing

Worked with the Microsoft Internet Gaming Zone (IGZ) team at the Redmond West campus, responsible for daily builds of the source code using SourceSafe, and several internal tools to compile each project. Coordinated the build process schedule between product managers, the code development team, the web development team, and the test team. Resolve daily build problems. Tasked with acceptance testing of the build to verify basic functionality and setup. Responsible for propping the build to our test data center. The prop process included correctly configuring any web pages, IIS with ASP, MCIS components, and FTP server. In charge of resolving problems after the prop had occurred. Other duties include documenting all processes involved, and installing all server side components of the Zone after a clean (which included: NT 4.0 Server, SQL 6.5, MCIS , IIS with ASP, FTP, and service packs).

Duties included: network manager, research/recommendation of hardware and software purchases, technical support via phone and email, training, and documentation of processes and procedures. Managed over 60 networked PC's, which included diagnosing, installing, and maintaining both hardware and software. Assisted with the design and implementation of a Windows NTAS 60+ node network. Using Windows for Workgroups (WFWG) as clients, installed and configured a WINS server to cross 2 Ethernet subnets and allow users to share information. This included the setup and administration of a Microsoft SQL Server to interface with Microsoft Access clients. Progressive experience adding, configuring, and verifying security on new user login accounts for the NT network. Using MS Access Basic, wrote several modules to access a SQL Server table and merge it with local tables to allow mailing of letters to thousands of students. Also wrote general purpose modules to do name and address parsing. Installed 27 new Gateway 2000 PC's. This included relocating the old hardware, data conversion from the old PC to the new PC, adjusting the new TCP/IP settings such as IP, WINS, subnet mask, default gateways, and DNS server IP. Maintain inventory to keep track of used IP addresses that are within our division. Responsible for researching, implementing, and troubleshooting security for all faculty/staff at the university to allow them access to the Student Database (SDB). Responsible for planning and preparing the daily setup of extremely time-critical processes that affect over 34,000 students.

Duties included: technical support, programming, and inventory control. Wrote a Microsoft Windows database application, using Visual Basic and Access, that printed quotes for customers. Resolved problems with Windows 3.1 and DOS, and trained 20+ users how to effectively use Windows. Also worked with a DEC VAX 3800 using XENTIS as a report generator for Accounts Payable, Accounts Receivable, Payroll, and Inventory. Monitored and corrected hardware and software problems with the VAX 3800. Liaison to the telephone company when there were problems with the leased line. Disassembled dot-matrix, line, and LaserJet printers to clean and repair them

Duties included: technical support, Graphics Design, and Design Output. Managed all aspects of the desktop publishing department using IBM and Macintosh computers. Printed advertisements for customers on a Linotronic L300 using photosensitive paper and film using either 1200 or 2500 dpi. This included loading the file into one of our main Desk Top Publishing (DTP) programs. Checked for errors on the printout after running the medium through the developer. Also used an I486 PC for running our RIP processor to process color separations in Postscript. These PC files were then transferred to the Macintosh for printing on the L300. Worked with RGB and CMYK color separations, crop marks, and separation markers