Jeffrey Burger Email & Phone Number

Belmont, Ca, Us

San Francisco, California, Us

Product manager owning the vision, strategy and delivery of product data as an asset for Zendesk as an enterprise, as well as serving as the direct strategic analytics partner for our Product and Sales organizations.

San Francisco, California, Us

San Francisco, California, Us

Player/coach for a team of analysts focused on developing insights about Zendesk’s product and users through the lens of their behavior in product, including customer segmentation, cohort analysis, acquisition funnel analysis, and more.

Analytics lead for the Digital Strategy arm of the Customer Care organization providing omnichannel data solutions and insights through the development and deployment of web analytics, tag management, A/B testing and other analytical methods.Developer and manager of a proprietary customer journey analysis that evaluates the propensity to call for participants in several customer programs against a base population. This information is used as a jumping off point to identify frequent call subjects, web message and content improvement opportunities and other potential cost-saving and customer experience measures.Consulting in-house expert during a transition to a new Analytics platform (Adobe Analytics) and manager of the identification, collection, reconciliation and storage of legacy data from the old platform (Webtrends) to a new data warehouse to ensure the consistency of historical reporting to regulatory bodies.Scoped and recreated a comprehensive scorecard to track the health of Digital Strategy products and efforts from scratch to lay the groundwork for and facilitate the transition to Adobe Analytics.

Data architecture and analytics expert providing operational support for strategic projects across Customer Energy Solutions through the identification, collection, manipulation and preparation of customer data.Served as the data and analytics lead for multiple long-term strategic projects in the CES organization. Partnered with the business to design, develop and implement the analytical framework and reporting solutions for projects based on fluid and evolving internal and external data and reporting requirements. Designed and developed end user tools and data visualizations that allow customers to get an increased understanding these projects through increased interaction and engagement with the data.Created and provided custom customer segmentations in support of specific targeting efforts and pilot programs.Served as an on-hand resource for clients to improve the systems and logic that comprise our customer data.

Key member of centralized Business Systems and Analytics team charged with the modernization and centralization of operations data for the Electric Distribution organization.Specialize in the scoping, design and development of complex analytics tools in emerging data infrastructures, involving the consolidation of data from multiple sources and the application of complicated logic processes.Used these skills to deconstruct and rebuild inefficient and poorly designed legacy reports as modernized, intuitive tools and visualizations that encourage user engagement and feature the ability to dig into the most granular of detail while effectively scaling to easily synthesize executive level results and insight. Our team’s work in these efforts contributed to a reduction of over 100 processing hours in 2016.Developer of an historical dataset spanning multiple sources and inputs measuring labor work efficiency for the first time. Performed logic analysis, data validation and quality control to ensure accuracy. Builder of a Tableau dashboard that leverages this data to create a comprehensive work efficiency view.Creator of a proprietary data model for setting yearly performance targets on a wide variety of metrics.

Served as the financial single point-of-contact for internal clients within the Finance & Risk department – performed budget planning, created forecasting models and performed additional analytical insight for over thirty clients totaling $75m.Compiled, synthesized and presented high level performance and forecast information to the CFO and his direct report team each month; provided business proposals and strategic insights based on these results.Created and implemented a new executive communications structure, including a new forecasting process that drove increased client engagement and was instrumental in achieving > 99% forecast accuracy in 2013.Coordinated a line of business wide benchmarking effort (as part of an organization wide effort) to determine our cost effectiveness relative to other utilities nationwide; provided guidance and support to clients to ensure that employee time was allocated correctly and aggregated the final results of over 500 employees across 74 unique processes.Provided integral feedback to the finance operations team in the genesis and subsequent design of a new and improved monthly reporting deck for our partners. Effectively communicated our partners’ priorities and expectations prior to implementation and led the initiative to launch this new infrastructure to our senior leadership team as well as our individual clients.

Us

Promoted to Analyst II position for Corporate Labor Analysis supporting retail and backstage initiatives, as well as Regional Labor Relations as needed.Provided strategic analysis and advice to Executives regarding labor productivity and cost reduction opportunities.Developed and maintained all comprehensive labor databases for the company tracking employee status and demographics, employee benefit funds (health and welfare & pension), labor usage, hiring practices, union contract details, etc.Supported union contract negotiations through the development and utilization of analytical models to gauge the cost impact of settlement proposals. Analyses included, but were not limited to: wage increases, lump sum bonuses, health and welfare benefits contribution changes, changes in employee premiums and rate progression changes.Created and implemented a model to determine, for the first time, the true cost of merit increases, allowing for turnover, for non-union retail employees.Proposed and created a collaborative and comprehensive Sharepoint web site for Labor Relations across the company.

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Advanced to Regional Analyst position supporting perishable sales and marketing operations for the Eastern, Northern California and Chicago region (175 stores) reporting to the Regional Director in charge of profit and loss.Utilized a variety of internal and external data sources to conduct marketing and financial analyses designed to satisfy evolving customer needs in an extremely competitive recessionary environment while maximizing top line sales and profit.Directly responsible for compiling, synthesizing and presenting these analyses to senior management including research on regional market data, trends, item and product performance and consumer perceptions.Created and presented a training module to introduce and discuss the process of building a marketing report from scratch to personnel of all levels in perishable departments.Forecasted daily and monthly sales for the region according to the company’s financial plan and outlook. Updated these forecasts on a regular basis to reflect the most current marketplace conditions.

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Responsible for providing unique analysis and insight in support of national bakery operations. Charged with gathering, interpreting and presenting data to managers and senior leadership team regarding item and category performance and the marketing implications thereof. Assisted in the development and implementation of marketing and retail pricing strategies, promotional activities and schematics. Project leader responsible for the creation of uniform marketing communication materials for use backstage, at store and retail operations and with vendor

Bachelor Of Arts (B.A.), Economics

Bachelor Of Science (B.S.), Marketing