Marvim Marata Email & Phone Number

Quezon City, National Capital Region, Philippines

● Responsible for selling and managing complete range of RingCentral products and serviceswith RingCentral Partners & Channel Managers● Lead Qualification and Sales Pipeline Management● Consultative Selling / Selling Through Curiosity when speaking with clients & RingCentralPartners● Create detailed business plans to facilitate the attainment of goals and quotas● Manage the entire sales cycle from the initial contact to securing the deal● Present products to prospective clients & RingCentral Partners● Provide professional after-sales support as needed to enhance the customers’ satisfaction● Negotiate pricing & agreements to win more deals

Pasay, National Capital Region, Philippines

▪️Lead Conversion Account from June 2022 to April 2023.▪️Telecommunications B2B Sales & Customer Service Account for April 2023 to February 2024. ▪️Facilitating performance growth for representatives and experts through regular coaching and urgent feedback. ( 1 Coaching Session per agent weeekly and 2 evaluations per agent weekly )▪️Consolidation of Insights to summarize most impactful behaviors (Day on day, Week on Week/bi-weekly period) 10-15 agents Headcount.▪️Delivery of Administrative Tasks for Payroll and Compensation of the Team (Bonus and Attendance).▪️Motivating agents through empowering practice driven huddles and spot checks to reward consistency of behaviors increasing sales.

Pasay, National Capital Region, Philippines

▪️Outbound Calls to job applicants regarding expectations of Day 1 for Global Communication Training/ Initial Interview requirements/ GeneralInformation.

Pasay, National Capital Region, Philippines

▪️US Based Order Taking Account.▪️Consolidating Disputes▪️Providing Feedback and Assisting Representatives to get familiarized to the order taking tool.▪️Tracking Overtime Application.▪️Outbound Calls for additional part time leaders in Cebu and Manila.

Metro Cebu

▪️Identify quality manual violations from recorded calls per agent. Average Sample: 4 evaluations per week for every 15 - 20 Agents (Cebu and Manila Site)Qouta: 2 - 3 Feedback Sessions daily (15 - 30 minutes duration )▪️Analysis of Most impactful KPI to KPM to generate helpful insights for performance development. Measure compliance rate to Action Plans made as follow through.

Metro Cebu

▪️Outbound customer service qualifying customers to engage in credit repair consultation. Contact Sample Size: 20% conversion rate of 75 - 100 Calls daily▪️Performed Above Target for 4 quarters straight with no tardiness and absences.

Metro Cebu

▪️Guiding customers to perform troubleshooting steps to fix internet connectivity issues.▪️Navigating Poll DSLAM of customer location to re-establish connection to the Network of ISP.▪️Schedule Tech visit when physical repair is needed to internal household wirings.

Metro Cebu, Central Visayas, Philippines

▪️Assisting Customers of a US Telecommunications company in General Needs, such as device troubleshooting, Purchasing of Products, Porting in and Porting out of a number and etc.

Sindañgan, Zamboanga Peninsula, Philippines

▪️Choreographed Ballroom, Cheer dance, and Sinulog Festival Dance. Beauty Pageants ( Miss Pangase, Binibining Sindangan )Campaign Dancers ( Election )

Sindañgan, Zamboanga Peninsula, Philippines

▪️Weekly Deposit of Store Revenue to 2 - 3 Banks.▪️Debt Collection - Collection of monthly payments to contractual projects working with the store.▪️Data Entry to Canvass sheets from multiple Barangay Projects Submitted to the Hardware Store.▪️Stock Inventory - Manual Counting of Cement Arriving from the port.▪️Sales Attendant - Talking to customers inquiring for hardware peroducts. ( PVC pipes, bolts, cement, paint, and etc. )▪️DTR Auditor - Ensure accuracy on time stamps written on the time table on the DTR of all employees.

Sindañgan, Zamboanga Peninsula, Philippines

▪️Documentation of Activities implemented by the organization.▪️Office Supplies Inventory.▪️Encoding of membership information of sponsored children.

▪️Audit Coverage: Zamboanga Peninsula▪️Deliberation Participation Coverage: Philippines ▪️Lobbying with the government agencies to map out gathered child related issues in all of the regions of the country. ( DOH, DILG, DSWD, and LGU)▪️Action Planning - Creating Partnership with NGOs together with LGUs and government agencies to ensure implementation of programs recommended and for a clear expectations of results to measure.▪️Reporting - Implementation rate of the targetted Locations based on the ordered action plans made during the quarterly meeting.

Sindañgan, Zamboanga Peninsula, Philippines

▪️Reporting Accomplishments of Children Basic Sector as President of the Child lead Non Government Organization of the Municipality.▪️Participation in drafting criteria for the Barangay Council for the Protection of Children Representative.▪️Participation in drafting of regular activities to be implemented in the Local Government Unit.▪️Determining newly arising issues relevant to children's rights and welfare.

Zamboanga Del Norte, Zamboanga Peninsula, Philippines

▪️Spearheading Child lead Activities - trained facilitator for Disaster Risk Reduction and Management, First Aid, Children's Rights and Responsibilities, and Sexual Orientation Gender Identity and Expression.▪️Leadership of Organizational Capacity Assessments for 3 sister organizations in the province.▪️ Participation to Area Strategic Planning on a Provincial level to ensure alignment activities to thegoal of the organization.▪️Reporting ( Municipal Council for the Welfare of Children, Civil Society Organization of the Municipality of Sindangan, ZnFePA)▪️Child Development Sessions ( Rights and Responsibilities of Children )

Bachelor Of Business Administration - Bba, Human Resources Management And Services, Undergraduate

Senior High School, Liberal Arts And Sciences, General Studies And Humanities