Jeff Coble Email & Phone Number

Santa Clara, Ca, Us

July 2023 - present:Leading the Cloud Automation engineering organization, which is a globally-distributed team responsible for building and maintaining more than 40 unique software products used to manage ServiceNow's cloud deployment and infrastructure at high scale, with high reliability, across our geographically-distributed site architecture. Our Cloud Automation technology is used to perform thousands of highly-reliable lifecycle operations daily across a global cloud footprint in support of customer-initiated requests and internal maintenance functions.Previous:Led an engineering organization to design, develop, and operate a highly scalable, highly available cloud-native product that integrates IoT device networks with ServiceNow’s workflow products. The system architecture is comprised of containerized microservices managed via Kubernetes clusters, deployed across multiple availability zones and regions in a public cloud (Azure). Managing engineering teams across US and international development centers, leveraging best practices for Agile development, quality engineering, and continuous improvement.

Redwood City, Ca, Us

Member of Box's Engineering Leadership Team. Led teams on critical programs such as transforming Box from a monolithic application to a developer platform architecture comprised of microservices, APIs, and a developer experience ecosystem. Led modernization efforts for Box's engineering processes, tools, and technologies. Responsible for creating an Architecture function at Box and defining organizational processes to allow architects to engage and shift the focus toward a long-term technical strategy. Drove standards, patterns, and principles; Ensured that patterns and technical strategy were adopted consistently across the engineering org; Engaged with engineering teams to review technical designs and to ensure impactful technical decisions were adequately vetted and consistent with our technical strategy.Heavily involved in mentoring, career development, and promotion process for engineering staff.

Redwood City, Ca, Us

Initiated a multi-year program to transition to a microservices architecture. Collaborated with key engineering, product and business stakeholders to evangelize the value proposition of the program. Drove the design and implementation of key frameworks and infrastructure technologies. Collaborated with engineering teams to use domain-driven design practices to define the microservices architecture and migrate away from a monolithic codebase.Heavily involved with project planning, management and budgeting. Mentored engineers and guided their career development.

Mountain View, California, Us

Worked across a large organization with US and international development centers to achieve business goals for an extensible, resilient commercial development platform and developer ecosystem that could grow a substantial 2nd and 3rd-party developer community as well as serve the needs of internal application developers --Responsible for the technical strategy and design of a platform API and developer ecosystem, serving the needs of both external and internal application developer communities--Drove architecture strategy for decomposing core business logic into reusable, composable services to improve business agility, time-to-market, scale and resiliency--Defined guidelines and design patterns to enable distributed teams to effectively apply service orientation to their domain architectures--Guided teams across the organization to design developer platforms from a consumer-back perspective, to promote ease of use and short application dev cycles--Worked with teams across the organization to identify architecture strategies and patterns to enable system resiliency and operation at scale

San Jose, Ca, Us

Managed an engineering team designing multiple, customer-facing payment products that enable ~100 billion payment transactions globally per year. Driving technical strategy for an engineering organization of approximately 250 technologists across US and international development centers. -- Responsible for developing the organization’s architecture blueprint to create a commercial developer platform and developer experience ecosystem enabling rapid development of diverse products with a worldwide user base operating at a global scale-- Significant interaction with product managers to develop product concepts and determine feasibility -- Provide technical oversight to project teams as they apply service oriented design patterns and Web services technologies on development projects -- Development of the organization’s technology roadmap, including key decisions regarding platform APIs and adoption of 3rd-party technologies

Falls Church, Va, Us

Served in a senior leadership role on a large-scale enterprise system project developing a ground control station product line for Unmanned Air Vehicle systems. Key responsibilities included:-- Led an organization of ~75 engineers and managers that drove the core design and implementation for a multi-site, highly-scalable, highly available, secure enterprise-grade system -- Coordinated work with multiple, geographically distributed engineering teams and 3rd party companies-- Engaged customers and other project stakeholders to elicit requirements and to build confidence in the technical solution-- Key member of the project management team with a significant role in project planning, scheduling, tracking and staffing-- Led a team to evaluate technologies, products and software industry trends to develop a project technology roadmap

Ph.D., Computer Science

M.S., Computer Science

B.S., Computer Science