Jeff Colombo Email & Phone Number

Somerville, Ma, Us

Atlanta, Ga, Us

Led all strategic initiatives for Drift core business, including the Bionic Chatbots project, which aimed to replace decision tree-based chat Playbooks, the core Drift product, with AI-driven conversational solutions.Reduced escalation workload by 40% through cultural and technological alignment.

Boston, Massachusetts, Us

Responsible for the strategy and technology roadmap for the Buyer Engagement group, covering the product footprint of the Widget and Playbook product area, the core source of revenue for the Drift business.Led the business' strategic pivot to the Bionic Chatbots project, transitioning from decision-tree Playbooks to AI-driven solutions.

Boston, Massachusetts, Us

Innovated on and identified and closed product market gaps for Drift's Playbooks, increasing MAUs by 20%.Ensured 99.999% uptime and 30ms latency for Drift's Chatbot Widget, handling millions of concurrent conversations.Delivered quarterly feature launches, driving a 12% increase in MAUs for marketer personas.

Boston, Massachusetts, Us

Led multiple autonomous teams to drive product-market fit through rapid experimentation, contributing to Drift's success in conversational AI.Oversaw the launch of Email Bots, a conversational AI product for email sequencing, expanding customer capabilities.Directed the evolution of the Playbooks product, ensuring agility and cross-functional alignment post-strategic pivot.Served as a regular technical contributor, consistently delivering quarterly customer impact through team projects.

Boston, Massachusetts, Us

Directed an engineering team through expansion and restructuring, managing up to 12 direct reports during growth phases and leading a lean team of 6 post-restructuring.Solely responsible for hiring, performance management, and departmental budgeting, ensuring alignment with business goals.Spearheaded a tiger team to refactor BevSpot's core inventory management platform, enhancing maintainability and performance for low-network environments.Partnered with cofounders to define and execute a scalable product and technology strategy.

Boston, Massachusetts, Us

Transitioned the engineering organization to a Scrum-based agile process, fostering a culture of accountability and continuous improvement.Revitalized delivery capabilities, enabling monthly major customer releases after a prolonged period of stagnation.Acted as technical lead on high-risk projects, balancing management and direct technical contributions to ensure successful execution.

Boston, Massachusetts, Us

Boston, Ma, Us

Building out components, services and core functionality on the Core Apps Team.

Boston, Massachusetts, Us

Primary Front-End Developer for the Games Team, responsible for designing, implementing and maintaining all forward-facing components of internally developed games such as “America Town” and “FriendShop” – from JavaScript libraries to HTML markup and CSS styling.

Waltham, Massachusetts, Us

Member of small development team building and maintaining a web application "dashboard" solution for hospital Emergency Departments.Spearheaded a move to integrate modern, Web 2.0 technological standards (jQuery/Ajax/PHP) and other various cross-browser support and layout design paradigms into the app.Worked closely with physician consultants designing UI and advanced functionality for dashboard modules with high visibility and traffic, e.g. Charting, Prescription Writing/Medical Reconciliation. These modules went on to be featured components of the product, resulting in increased interest from potential customers and additional sales.Tasked with singlehandedly redesigning, implementing and maintaining the company website's front and back ends (LAMP)

Framingham, Massachusetts, Us

Worked in the Automotive Systems Division, creating customized user interfaces, embedded macros, and developing supplemental functionality for the NX CAD system, in C, easing user conformity and adaptation to Bose business rules.Helped maintain and develop an internal website destination, written in Perl/C CGI, used for sharing data with Bose engineers and customers around the world.

Santa Clara, California, Us

For two summers and part-time during the school year, worked in the Handheld and Communication Group, responsible for developing major components of an automated validation system. This system is used to build/test Board Support Packages in support of Linux, Windows Mobile (PocketPC & SmartPhone) and Symbian Operating Systems for handheld devices. Taught an in-house C programming course to the validation engineering team.