Jeff Contreras Email & Phone Number

Mebane, North Carolina, United States

Raleigh-Durham-Chapel Hill Area

Rtp

Technical Support Engineer at Netapp Inc., specializing in SAN, Performance and HW, 7-mode/Clustered ONTAP, Brocade and Metro Cluster. Provide technical support to customers and field support staff to diagnose, troubleshoot and help repair Netapp products, and diagnose, troubleshoot SAN components including hosts. Develop actions plans for resolution and provide root cause analysis of issues along with determining correct steps to mitigate future occurrences across the Netapp platforms. Develop training material and teach SAN Windows (Windows integration with Netapp).

Raleigh-Durham, North Carolina Area

• Administer company systems including AD, DNS, DHCP• Built new AD structure and migrated company off of old domain due to company split• Moving company from old email system (Icewarp) to Exchange 2010• Implemented new infrastructure including Cisco ASA’s and VLAN’s• Administer company VoIP system• Implement and administer company backup plan using Snaps/Clones & VEEAM and Barracuda appliances.• Implement and administer company anti-virus solution - Trend Micro• Administer all servers and workstations using EMC and VMware ESXi• Designed and implemented Lync Server 2010• Responsible for IT up fitting and implementation• Make technology and purchasing recommendations and created departmental budget.• Responsible for system maintenance and support• Maintain routers and switches

• Assist in planning and implementation of all technologies for the company as the IT Manager.• Maintain and administer the company infrastructure to include installing and managing routers, switches, wireless, cabling and power.• Manage the company’s VoIP telephone system (Avaya).• Manage the purchasing of all company hardware and software.• Develop and implement IT strategies for company including Project Management.• Top level support for all system and infrastructure issues.• Responsible for budgetary planning.• Implemented backup plan and solution utilizing Backup Exec.• Implemented onsite and offsite Anti-Virus solution utilizing Trend Micro.• Administered all servers and NAS.• Responsible for daily technical support of users and systems.

• Brought onboard to move current data center to an offsite solution • Administered Active Directory Domain for company including Exchange.• Implemented Server Monitoring Software • Implemented monthly metrics reporting. • Implemented an environmental monitoring solution. • Implemented Project Server • Used scripting to determine server space issues and perform everyday server reporting tasks. • Administer AD with GPO’s • Helped end-users with day to day tasks • Perform system maintenance • Provide technical support

• Lead of three IT staff on-hand to support 11 locations and 400 users. • Administer an Active Directory domain (migrated from 2000-2003) with 3 DC’s and 30+ servers including SAN’s, DAS’, Tape Library’s, Print and Application Servers, etc... • Administer DNS, DHCP, IAS, IIS. • Implemented WSUS to streamline the update process. • Implemented a single sign-on solution. • Installed and administer Citrix farm for WAN access to applications. • Administer AD with GPO’s for security, folder redirection, software deployment, etc… • Utilize Scripting techniques to automate many manual tasks (server reboots, inventory, startup/shutdown, etc…). • Served as lead for the migration to a digital imaging system for CT modalities (Sectra PACS Administrator). • Responsible for testing and rolling out all new technologies and products including RIS, WSUS, and migrating from Lotus Notes to Exchange 2003. • Maintain and administer the TOA wireless network (AD, WEP thru ACL’s). • Responsible for programming and maintaining company voicemail system, and served as company lead for VoIP (Mitel 3300 ICP) rollout and migration. • Responsible for developing and maintaining company backup plan utilizing Veritas Backup Exec. • Responsible for administering company website, www.triangleortho.com. • Maintain Cisco routers, switches and PIX’s. • Responsible for maintaining and auditing Microsoft Licensing to keep company in-line with Microsoft Licensing requirements. • Serve as Project Lead for all new site construction (planning, up fit, equipment ordering/deployment). • Perform all system maintenance including printers, PC’s and servers. • Provide home support for physicians, PA’s, and various home workers after hours (Level III, 24x7/365). • Provide all levels of technical support for both hardware and software.

Graduated with AAS in Network Administration.