Jeff Williams Email & Phone Number

RTP, North Carolina

• As the Team Lead, my role straddles the line between technical and managerial. I own responsibility for our onsite datacenter and engineering labs. The scope of responsibility includes Network, Data Storage, Physical.
• Working with stakeholders to architect solutions for the engineering labs which meets business needs
• Creating budgets and strategies to support the lifecycle of the engineering labs.
• Vendor relationship management.
• Purchasing and Asset dispositions.
• Working with team members to implement solutions and assign tasks to individuals.As a member of the team, my responsibilities include:

RTP, North Carolina

• Served as the local IT resource for a growing office of 60 engineers. I supported 80 Linux Servers in a SGE farm, NetApp NAS, Cisco and HP switches and routers, Net Backup, VMWare, Desktop support, equipment.
• Installed NetApp On Command and Performance Advisor to monitor storage health and track performance
• Identified and resolved NetApp storage configuration errors and inconsistencies.
• Identified and resolved NAS performance problems.
• Upgraded all NetApp hardware to the latest ONTAP version
• Installed a new vSphere 5.5 virtual infrastructure in Sunnyvale and in RTP

Raleigh-Durham, North Carolina Area

• Working on the Corporate IT Operations team, I was tasked with refreshing an antiquated storage and virtualization environment. This included architecting and deploying NetApp storage in 6 sites, to provide a.
• Serving as team lead, delegating tasks and projects to Systems Administrators.
• Providing third level support in a tiered support system.
• Working with management to develop a training plan for the team members.
• Providing technical expertise and recommendations for departmental projects inside and outside of Corporate IT Operations.

RTP, North Carolina

• A member of the IT Customer Operations group, supporting customer facing enterprise servers as well as the network and SAN infrastructure for the Production, DR and Development environments. Architecting, deploying and.
• Saved $85k on server hardware support renewals by changing the SLA on non-critical systems and implementing an onsite spares support model.
• Started an internal Knowledge Base for IT processes.
• Led a project to replace an aging EMC SAN with new NetApp equipment, resulting in increased functionality, expansion capabilities, performance and cost savings.
• Re-architected the Development environment SAN, reclaiming 50% of the allocated space.
• Participated in the acquisition of 2 companies, integrating their systems into our production environment, and assuming the management of their servers.

• Part of a team dedicated to providing support for NetApp’s Major Accounts, specializing in SAN and NAS technologies as well as Hardware Troubleshooting. SAN technologies include Windows, Linux, and VMWare host.
• Troubleshoot customer issues and provide detailed action plans, to minimize downtime and insure timely recoveries.
• Coordinate onsite resources with customer maintenance windows.
• Create new knowledgebase articles to capture new learning’s for reuse throughout the center and customer base.
• Mentor and Collaborate with level 1 and 2 Technical Support Engineers.Accomplishments:
• Saved NetApp Thousands of dollars by identifying a problem with the case handling procedures which was causing multiple parts to be auto-shipped for a single issue.

• Responsible for managing and growing the IT team, budgeting, cost reductions, and process improvements. Liaison to R&D, Application Developers, Project Managers and Senior Management. Other responsibilities include:
• Manage and oversee systems administrators and other IT Support.
• Create systems, policies and procedures to ensure minimal downtime and minimal risk of data loss.
• Ensure network security through the use and management of firewall, virus protection, and backup/recovery of critical systems and data.
• Design and/or make recommendations regarding servers and datacenter specifications.
• Manage and track the status of 40+ IT projects, reporting progress to Senior Management.

Responsible for providing primary Linux support for Production, Development and Infrastructure servers, including; IP Tables, Sendmail, DNS, basic OS settings, troubleshooting and performance monitoring. Network support including Cisco routers Cisco ASA and Checkpoint and IP Tables Firewalls. Work with other team members contributing knowledge to IT.

Responsible for providing primary Linux support for Production, Development and Infrastructure servers, including; IP Tables, Sendmail, DNS, basic OS settings, troubleshooting and performance monitoring.

Responsibilities included providing both local and remote users with support, as well as administration and maintenance of the production infrastructure. LAN and telecom support including; Cisco switch management, Nortel phone switch and Octel voicemail system management, and adds, moves and changes of data and telecom ports. Desktop support including.