ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise transform the delivery and management of services. ServiceNow provides service management for every department in the enterprise including IT, human resources, facilities, field service and more.

IBM Customer Analytics empowering organizations with actionable insight that reduces costs, fights churn, increases revenue, and delights customers. Breadth and depth of IBM Customer Analytics across all modes and channels; coupling with social analytics and predictive customer intelligence to anticipate and delight.

Engagement Manager for Celerity’s Web and Mobile Practice, with responsibility for delivery, staffing and financial reporting for Celerity’s web projects. This includes content management system selections and implementations, website assessments, site redesigns, analytics and mobile application development.Celerity is a business acceleration consultancy devoted to helping companies break through key stuck points and solve critical problems. We deliver proven solutions in four main areas: technology adoption and integration, business process efficiency, strategy and alignment and talent. Headquartered in McLean, VA, Celerity operates nine regional offices with more than 600 employees and $83 million in revenue.

Lead a team of three consultants focused primarily on implementing, configuring and training clients on Customer Experience Management and Web Analytics software applications while extracting actionable intelligence from web data for major firms.Strategy & Alignment • Delivered Digital Web Strategy and Roadmap consulting • Wrote and delivered multiple Content Management Strategy and Recommendations Analysis and Optimization• Develop recommendations for identifying, prioritizing and acting upon opportunities that increase the visibility of their customers’ online behavior activities and improve site usabilityService Delivery• Delivered a full range of Professional Services for CMS, CEM and Web Analytics clients including, Tealeaf installations, configurations, event and report creation/KPI development, best practices, business and technical consulting, and customized user and admin training• Specialized in multiple Content Management Systems (CMS, Customer Experience Management (CEM) and Web Analytics Tool sets (Tealeaf, Adobe CQ5, Adobe Site Catalyst, Adobe Test &Target, Google Analytics)• Strong track record for delivering achievable solutions based on clients’ needs • Performed demos and presentations of the product and educated the client on its capabilitiesSoftware Training• Delivered Tealeaf (User/Admin Training) and Adobe CQ 5 (CMS) training to various clients Business Development• Managed and developed the sales pipeline for the Web Analytics team, accounting for 95% of revenue generated for the group

Led a SharePoint 2007 deployment on a public website which included authentication into the clients IMIS database

Acted as Subject Matter Expert on business process, applications, and technical services within the data warehouse teamLed the transformation effort within the company from a manual/document dependant organization to a more collaborative organization using Microsoft Share Point, taking advantage of business insights and improving productivity.

Managed integration between multiple applications by developing data messaging specifications Lead responsible for data modeling, user interface design and presentations to internal consultants and development staff

Led the configuration for all new and existing data products and usage configuration for Domestic and International productsDeveloped a company wide product model to support inside business organizations revenue reporting requests

Conducted System Analysis/Gap Analysis for MCI Metro billing platform.

Managed user acceptance testing, developing test plans and test cases