My innate curiosity led me to harness data for revenue growth, turning a tinkerer’s approach into a lifelong profession.ABOUTStrategy & Revenue Operations Leader with 15+ years of experience across AI, Technology, and Manufacturing sectors, supporting VC-backed startups, high-growth companies, and enterprises like Xometry and Big Ass Fans. Successful track record of leveraging AI to optimize all stages of the customer lifecycle, GTM strategies, and drive revenue growth. Demonstrated leadership ability includes leading global teams with up to 18 direct reports while aligning Product, Finance, Sales, Marketing, and Customer Success teams to ensure cohesive revenue-generating execution. CAREER HIGHLIGHTS --Grew Xometry from mid-8 figures to mid-9 figures and led a successful IPO by optimizing processes, systems, and tools and creating a QBR system to define strategic roadmap and prioritize tasks.--Integrated Thomas.net into Xometry’s systems within 3 months while growing headcount to 200+, streamlining operations, and enhancing data alignment with dashboards to analyze KPIs and create reports for leadership.--Proven track record of optimizing revenue processes and implementing strategic AI and technology solutions to drive quick, scalable, and sustainable growth (92% CAGR in technology; 43% CAGR in manufacturing).--Increased international sales from $20M to $70M over 3 years for Big Ass Fans.--Helped 7 individuals secure senior leadership promotions through direct training and mentorship. KEY SKILLS & TOOLSSalesforce (CPQ, Sales, Service, Pardot, Call Center, Spiff), Marketo, HubSpot, ZoomInfo, LinkedIn Sales Navigator, Outreach/Kaia, Gong/Gong Engage, DocuSign, Conga, Ambition, CAD, Dunn & Bradstreet Connect and Finance Tools, DemandBase, Descartes, MadKudu, 6Sense, Traction Complete, ChiliPiper, Looker, PowerBI, Tableau, Figma, Scribe, Loom, Drift, Captivate IQ, Peel, ZendeskLet's connect!https://calendly.com/jeffrey_klein/introduction
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Revenue OperationsLumafieldLexington, Ky, Us
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MemberWizards Of Ops Oct 2024 - PresentWizards of Ops is the best Slack community for operations professionals to gather, question, and share their expertise. With over 800 members and 350 companies represented, WizOps functions as a community to get advice, accolades, and dive into the sorcery of everyday operations conundrums. As a bonus, the WizOps community is ops-only, making it easier for our members to do good work and get the job done. -
MemberRevgenius Mar 2024 - PresentRevGenius is a community of revenue generating sales, marketing, customer success, and revops professionals brought together to learn, share, support, and grow with each other. You can consider us your alt work family!Our mission is to create a trusted spaces where curious revenue professionals are collaborating on the future of B2B GTM. -
Senior Director Of Sales OperationsXometry Jul 2022 - PresentBethesda, Maryland, United StatesLeading a high-performing team of 10 (individual contributors and managers) while overseeing $10M P&L. Reporting to the Chief Sales Officer and aligning Sales, Marketing, Product, Customer Success, and Finance teams to ensure revenue growth and customer satisfaction. Utilizing Artificial Intelligence (AI) and data analytics to inform strategies, improve decision-making, and forecast future performance. Collaborating with FP&A to develop budget and forecasting. Key Achievements:- Grew annual revenue from mid-8 figures to mid-9 figures and led Xometry through a successful IPO.- Increased enterprise customer retention 10%, order frequency 20%, and cross-selling/up-selling 60%.- Implemented an AI-driven chatbot, creating a $15M pipeline and $4M in bookings within 2 months.- Created a hybrid Product-Led Growth (PLG) model, which raised first-year ARR 65% and renewals 20%.- Grew customer retention 8% by collaborating with the C-suite to launch a Customer Success team with 8 FTEs. -
Director Of Sales OperationsXometry Jan 2021 - Jul 2022North Bethesda, Maryland, United StatesLed a team of 18 (sales, analytics, tech) while overseeing $2M P&L. Created a motivational compensation plan and utilized advanced data analytics to drive decision-making and grow revenue. Spearheaded go-to-market (GTM) and book of business strategies. Launched an outbound sales strategy, and integrated tools like Outreach and CaptivateIQ to drive sales enablement and streamline reporting.Key Achievements:- Improved sales and customer acquisition 30% in 6 months by launching an outbound sales team strategy.- Drove $485K in operational savings through strategic vendor management and tool implementation.- Increased named/strategic account revenue growth 84% YoY and active buyers 45% with GTM strategies.- Helped 1 individual secure a promotion through direct training and mentorship.
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Manager Of Sales OperationsXometry Jan 2019 - Jan 2021North Bethesda, Maryland, United StatesReported to the Chief Sales Officer and led a team of 6 direct reports (ICs, L&D and Presales Managers). Leveraged CRM and ERP systems to enhance operational efficiency and provide detailed insights to leadership. Created SOPs, onboarded, and trained the sales division of 80. Built out the analytics function and established data blocks to monitor results, create and penetrate vertical markets, and analyze customer base to establish personas and cohorts.Key Achievements:- Migrated 460+ members from HubSpot to Salesforce enhancing sales alignment and data transparency.- Achieved 90% training adoption rate by creating an L&D function and systematizing onboarding.- Increased data fidelity 80% by streamlining data and implementing CRM automations with smart prompts. - Helped 2 individuals secure a promotion through direct training and mentorship.
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Operating PartnerUnorthodox Ventures Jan 2018 - Jan 2019Austin, Texas, United StatesConducted market research to identify and analyze potential acquisitions and ROI with a focus on B2B/B2C goods and manufacturing. Responsible for investment analyses of 21 companies in Health, B&C Tech, and Consumer Products industries. Developed a 3-stage vetting process to determine market size, identify technologies, and propose sales channel and revenue paths for potential acquisitions to mitigate risk and ensure positive ROI. Key Achievements:- Conducted due diligence on 20+ orgs, leading to the first 4 portfolio companies (Vaask, Lumen, Afia, Tushy).- Operationalized performance and growth strategies resulting in a 5-year return of $78M.https://www.inc.com/talib-visram/carey-smith-millennial-employees-founders-project.htmlhttps://millionaire-interviews.com/podcast/carey-smith/ -
Head Of Product ManagementBig Ass Fans Apr 2017 - Dec 2017Lexington, Kentucky AreaReported to the CEO, led up to 11 direct reports, and grew through multiple promotions to support the company’s growth from $40M to $500M. Oversaw full lifecycle product development including strategic planning, product design, cross-functional collaboration, and market research to align customer needs to company objectives. Key Achievements:- Launched 3 new products adding $8M in revenue in the first year and exceeding forecasts by 110%.- Developed a pipeline of 6 new products across 2 categories, with a projected $43M return over 5 years.- Consolidated 6 international subsidiaries’ Salesforce platforms, providing global visibility and efficient reporting.- Reduced operating expenses by nearly $2M without sacrificing efficiency.- Promoted 4 times with added scope of responsibilities each time. -
Senior Director Of Revenue OperationsBig Ass Fans Apr 2016 - Apr 2017Lexington, Kentucky Area
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Director Of Revenue OperationsBig Ass Fans Jan 2015 - Mar 2016Lexington, Kentucky Area
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Manager Of Revenue OperationsBig Ass Fans Jan 2014 - Dec 2014Lexington, Kentucky, United States
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Sales ManagerBig Ass Fans Jan 2012 - Dec 2013
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Manager Of OperationsKda Office Furniture Solutions Jun 2007 - Jan 2012
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Graduate AssistantEastern Kentucky University Aug 2009 - May 2011 -
Assistant ManagerSycamore Creek Country Club May 2004 - Jun 2007 -
Lab TechEastern Kentucky University Aug 2002 - May 2007
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Assistant Camp DirectorKentucky 4-H Foundation May 2003 - Aug 2003Lake Cumberland, Ky
Jeff Klein Education Details
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Human Services, General
Frequently Asked Questions about Jeff Klein
What company does Jeff Klein work for?
Jeff Klein works for Lumafield
What is Jeff Klein's role at the current company?
Jeff Klein's current role is Revenue Operations.
What schools did Jeff Klein attend?
Jeff Klein attended Eastern Kentucky University, Eastern Kentucky University.
Who are Jeff Klein's colleagues?
Jeff Klein's colleagues are Melissa Morse, Mindi Sewell, Kelly Diaz, Mba, Allison Roscoe, Jessica Bologna, Giovanni Manu.
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Jeff Klein
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Jeff Klein
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Jeff Klein
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5squarepoint-capital.com, gmail.com, lehman.com, barclayscapital.com, mlp.com -
Jeff Klein
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