Jeff Eagan Email & Phone Number

Fort Worth, Texas, United States

To complete section plan-o-gram work on a scheduled weekly basis in a grocery store environment.

Dallas-Fort Worth Metroplex

Delivery driver.

Fort Worth, Texas

• Performed daily analysis, researched and billed customer utility accounts.

Fort Worth, Texas

•Accurately shelved high volumes of library material.• Checked out material to patrons using Polaris software, advised patronsof overdue items.• Accepted payment of fines using cash drawer or credit card machine.• Determined eligibility of resident library cards, identified non-residentusers and explained our policies and options.• Created new patron accounts in Polaris database, issued library cards,and updated patron profiles.• Provided patron service assistance by phone, email and in person.• Assisted in the location and retrieval of information, display andmerchandise materials.

Irving

•Effectively responded to customer requests for, but not limited to, servicecharges, and both contract billing and equipment issues.• Involved in cross-functional assistance to investigate and resolvecustomer matters.

Southlake, Tx

•Assist new members to the group.

Lewisville, Texas

•Interfaced extensively with clients regarding their accounts, addressing inquiries and resolving issues as needed. •Maintained billing and accounts receivable records.• Understood the purchase order process and reached across departments to work for the customer• Adhered to the Billing Hotline schedule. It allowed me to support various teams utilizing this feature• Elevated issues to management prior to the issues becoming aged• Utilized follow up skills to ensure the customers are contacted in a timely with status updates and the issues are resolved timelyResponded to customer requests involving service charges, contractbilling and equipment issues.• Assisted in cross-functional investigations and customer resolutionmatters.• Adjusted invoices using basic mathematical procedures. Received phone calls, emails and faxes from vendors, while respondingto them as needed.• Maintained records and files using established billing system procedures.• Reviewed invoices for accuracy and adjusted as needed.• Served as local contact and processor for a Federal account.• Received 19 individual awards for teamwork.

Bachelors Of Science, Mathematics

Activities and Societies: Baptist Student Ministries

Associate Of Arts (A.A.), Business Administration And Management, General