Jeff Eby Email & Phone Number

Chattanooga, Tennessee, United States

A+ Certified PC Technician responsible for all hardware and software repairs, troubleshooting, configuration and software for students, teachers and administration for 16 schools in the Hamilton County School System. Responsibilities include working Help Desk tickets and providing top tier customer services.

Dalton, Georgia, United States

I drive retail excellence by mentoring my team on sales and auto parts trouble shooting and sales. I am a key holder that is responsible for sales quotas, performance matrices as well store operations including opening and closing the store.. I have achieved top sales on a regular basis and have a customer base following rivaling all in the store.

Alpharetta Georgia

I grow my business through functions involving the Chamber of Commerce and other Networking Activities. I build a strong and loyal customer base by offering only superior products and services and by providing superior customer service in all facets of my business. I evaluate and resolve technical feasibility, design optimization, and production issues. I evaluate all materials from my vendors and ensure compliance with standards. Manage all customer interactions and installer acquisition. Analyze current marketing trends and ensure consistency of styling with the same. I review all new orders and ensure accuracy of all quantities.

Atlanta Ga

I owned Operational and Accessibility issues within the My AT&T web and mobile application enhancements including aspects such as Device, Web Portal, and Sales elements of the site and mobile application; Providing an active role in analyzing and mitigating over 1,100 accessibility defects and roadblocks impacting successful product implementation. I functioned as Product Owner between the Waterfall Business and Agile IT Development teams in a Hybrid Agile development Model. I researched and developed requirements for the mobile client enhancements including bio-metrics authentication, watch UI integration, and many other mobile client enhancements.

Hunt Valley Md

I pioneered and evangelized a new corporate strategy to support and sell Enterprise Network equipment within a Wireless Infrastructure distributor. I planned and implemented long-term development strategies for new enterprise IT product categories. Performed Market research and engaged top industry manufactures pursuing agreements to be a distributor for- Brocade, Juniper, HP, Interasys, Overture, and Extreme. Strategized positioning of a product category in order to maximize its visibility. I collaborated with the marketing team. Engaged the IT team to assist and promote the new category for sales. Researched competitors and suggested appropriate pricing and promotional activities. Worked with customers and merchandisers to find new ways of expanding product categories. Developed and implemented overall Marketing plan to add Enterprise equipment tag lines, landing pages, and product SKUs to the web sales portal. Created and engaged sales tiger team to spawn market demand and grow new customer base and sales. Trained sales teams and assisted in sales to customers.

Hunt Valley Md

I have developed product messaging that differentiates new products and services from others in the market. I maintained and managed competitive intelligence and comparisons by working with cross-functional stakeholders and executing self-lead research. I communicated the value of new products and services to the sales and marketing team, negotiated the agreement with MDM Vendor Airwatch and Router Vendor. I developed and implemented promotional activities such as promotions and product launches. Refined Product requirements for a SaaS MDM and NAC combined service offering I called Mobile Passport. I integrated launch and documentation disciplines into the development organization.

Laurel, Maryland, United States

I have performed all Market research and vendor engagement to develop new service offerings and service enhancements, translated product strategy into detailed requirements and prototypes. Scoped and prioritized activities based on business and customer impact, evaluated promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed. Developed, launched, and evolved the Premium Animated Messaging and MMS Alerts platforms. I grew revenue to $450M + per year with excellent year-over-year growth, a best-in-class platform, and service. I negotiated over 75 inter-carrier relationships driving an additional 30% growth in message volume. Developed all service requirements and managed large cross-functional teams. Grew and maintained all launched services through enhancements and point releases to the sun setting. I carried all reporting, forecasting, staffing, budgeting, and financial analysis.

Laurel, Maryland, United States

I was the IT Operations Manager that Championed all IT Infrastructure build outs including applications, exchange, SAN Storage and server builds. I drove a team of nine running a regional headquarters call center supporting a 700 seat call center and addition support for 400 including the Data development team and government sales teams. I was also responsible for support and connectivity to 400 retail stores in the region. I managed all staffing, performance agreements and reviews, and all staff development plans. I maintained a high service level standard of excellence through my whole tenure before taking a position in the Market department as the MMS Product Manager.

- Championed all PC network strategy and planning including PC network to Mainframe collaboration- Built and managed all Citrix thin client infrastructure implementation to bridge PC obsolescence and provide all field locations across the U.S with network accessibility- Evaluated all existing systems and made recommendations for infrastructure & LAN / WAN improvements and Mainframe systems integrations

- Introduced and drove strategy for all Microsoft NT network and Novell Network infrastructure and server builds in this 256 bed regional Hospital- Developed PC images and performed all PC upgrades, peripheral and RAID storage subsystems installations, IBM AS-400 connectivity, Terminal, PC terminal emulation, peripheral and application support for all Hospital Staff and departments- Performed IBM AS-400 operations and daily process runs

Aas, Data Processing / Information Systems

Activities and Societies: Member Alpha Pi Omega honor fraternityI originally started as a Math Major with emphasis in Computer Science.

Ba, Business Administration - Management

Activities and Societies: Member Beta Gamma Sigma Honor Society School of Business – Valdosta ChapterGraduated Magna Cum Laude