Jeff Martinez Email & Phone Number

Campbell, Ca, Us

Milpitas, California, Us

Own EVERYTHING Salesforce including, Sales Cloud, Service Cloud, monthly updates, documentation, training, Dashboards, internal support, and App integrations for Global users (North America, EMEA, and APAC) in cross level depts. (Sales Ops, Marketing, IT, Operations, & Customer Success). Led and project managed first ever successful Apttus CPQ SFDC implementation after two different team previous deployments were unsuccessful. Lead switch from SFDC Classic to Lightning experience. Trained and mentored SFDC Jr. Admin/CPQ Specialist. Own and train users in HubSpot, Discover.org, and LinkedIn Sales Navigator tools. Lead Sales Forecast calls for all regions with CEO and Sales Team. Create Quarterly Sales and Forecast presentations for Exec Staff, BOD & Investors using SFDC analytics

Oakland, California, Us

Led a team in a Salesforce to Salesforce Commercial Real Estate (CRE) Implementation. Developed best practices & data processes for CRE data quality from internal and external sources. Owned EVERYTHING SFDC and related technology including, CoStar, and the MLS. Responsible for monthly presentations, training, support new tools& App integrations. Managed Agent Internship program from start to finish. (very rewarding!).

Rancho Cucamonga, California, Us

Co-managed implementation and deployment of Salesforce Enterprise Sales Cloud version. Create and streamline processes and technical documentation. Create ETL process. Serve as Salesforce Administrator, trainer and support for Sales and Marketing. Cleanse, update, and add data with DemandTools. Integrated and managed apps. Manage and implement process improvement initiatives related to data governance. Co-managed data migration from SFDC to SQL based CRM• Established PROTOTYPE best practice processes for others to MODEL on cleansing new data • Provide data research and data validation with new technologies to improve quality of the data• Designed new GUI view for Sales/Marketing and identified pages/fields for implementation• Represented Marketing and Sales practices and needs for implementation into new CRM• Researched and built a B2B specialized industry prospect database for the next two years and loaded into Salesforce using DemandTools

Santa Clara, Ca, Us

Market Research for projects as needed.

Austin, Tx, Us

Experienced in conducting multi-channel (web, social media, and e-mail) B2B marketing research. Provide Marketing and Sales Teams with eCRM analytics, data lists, reports, and presentations in support of corporate objectives using Microsoft Excel and marketing automation platforms. Develop targeted prospect lead lists for sales teams. Create and execute marketing strategies that support business goals, sales processes and B2B lead generation. Provide Salesforce.com CRM support, administration and training to Marketing, Telemarketing and Sales teams.• Conducted B2B market research into new mid-sized market, assisting sales teams in exceed revenue goal by 15% • Developed and implemented new research and data validation process to improve marketing campaigns• Improved sales in by streamlining B2B lead generation reporting to identify higher quality prospects• Participated in the creation of a company first Go-to-Market plan and later used as a model for other divisions

Austin, Tx, Us

Co-Managed Salesforce.com database of over 150k customer and prospect records. Developed and built prospect B2B lead lists for marketing events such as VIP events, webinars, tradeshows, and email and telemarketing campaigns. Worked within a team environment to carry out a full range of marketing functions. Created, managed, and analyzed marketing campaigns for marketing and sales managers. Gathered and analyzed B2B market research data for new and existing products to improve strategic planning and develop lead generation marketing strategies. Reserve administrator for Salesforce.com for marketing and sales departments.• Led implementation and execution of CRM database best practices program that decreased Direct Mail returns 25% in one year, saving thousands of dollars for the company• Developed process that eliminated database record duplication by 30%• Co-managed end-of-life product upgrades campaign that became one of the company’s largest revenue generators • Created a resource center in the App/Exchange for Sales and Telemarketing that contains training material, documentation and tools for all stages of sales cycle

Answered hardware, software technical and customer support calls and e-mails in a call center environment supporting more than 5,000 customers. Researched, analyzed and solved customer issues. Performed software upgrades. Served as second-level responder of Tier 2 calls. • Achieved quality in top 5% of department • Improved customer loyalty and satisfaction while exceeding call efficiency metrics by 10%

Sunnyvale, Ca, Us

Defined and evaluated third party product marketing collateral, requirements, proposals, programs, and analysis. Managed partnership with third party vendors, monitor progress, communicate company needs, and oversee project implementations. Developed materials and presented at Realtor Association meetings and trade shows. Provided leadership and direction to marketing associates to guide the creation of marketing materials and ensured congruence with objectives. Experienced in managing multiple third-party vendors.• Project managed and executed an external data program that created new revenue source for a multiple listing service (MLS) with a subscriber base of 22,000 subscribers • Served on several MLS steering committees, consisting of agents, staff and association members that reported to the California Association of Realtors• Identified latest trends and products that provided new selling tools for realtors• Supported training and customer service by developing training scripts and frequently asked questions • Developed business requirements for Salesforce.com implementation

Camarillo, Ca, Us

Developed monthly budgets, counseled clients and managed over 100 accounts including evaluations and problem resolution. Negotiated debt reduction plans with creditors. National Foundation for Credit Counseling certified.• Taught consumer workshops on personal financial management and first time home buying • Presented at community events such as job fairs, homebuyer workshops and trade associations

Bachelor Of Science, Marketing

Associate Of Arts, Business Administration