John Ortega Email & Phone Number

Singapore

• Conduct regular maintenance and updates on Automated Border Control Systems, ensuring optimal performance andsecurity.• Monitor system performance and perform routine checks to prevent potential issues.• Document maintenance procedures, configurations, and troubleshooting steps for future reference.• Managed both Servicenow and Salesforce related incidents, escalating as per requirements.

Singapore

• Provide advanced technical support for desktop and laptop systems, including hardware, software, and network issues.• Assisted in the setup and configuration of new user accounts, including email and network access.• Document all support activities, solutions using ITSM and procedures for knowledge base and future reference.• Managed Active Directory accounts, group policies, and permissions to maintain security and access control.• Collaborated with cross-functional teams to implement software upgrades and patches, ensuring compatibility andcompliance with IT policies.

Singapore

•Prepared reports and presentations for senior management, including data analysis and summarization.• Managed incoming and outgoing correspondence, including emails and phone calls.• Crafted user guides for future interns to improve cross-functional collaboration with external vendors• Support the administrative team with document filing, data entry, and office organization.