Cross-functional role focused on both internal system development, presales, and client implementations. Key responsibilities and achievements include:Successfully implementing over 20+ client Salesforce implementations requiring understanding of client data model, creation of custom fields, flows, data mapping, custom objects, apex classes, lightning components, validation rules and other functionality as required by clients. Worked with third party Salesforce development team to help improve current tools to fit client requirements and internal needsProject manager on several internal systems using agile methodologies. Responsibilities included leading scrum meetings, creation of JIRA epics and stories, keeping the development team on track for milestone goals, and working with stakeholders to ensure system was keeping up with company needs and priorities.Implementation of new automated testing using Ranorex. Created over 20+ automated solutions to test multiple internal systems for core functionality issues.Utilized in a QA role for other internal systems to test new functionality and updates to existing features.

Collaborative cross functional role focused on the development of new features, improved user experience, and internal architecture of both the Avis and Budget rental apps. Main responsibilities and achievements include:Capture & categorize requirements: work with Business Owners, SMEs and other business units for business to gather requirements, document and communicate to development team. Crafted business requirement documents; key elements included use cases, functional requirements and gap analyses. Established test scenarios and cases used to evaluate functional requirements; enhanced test cases and scripts by adding required functionality as per new requirements. Conducted bi-weekly backlog grooming in JIRA. Checked in with the development team to generate error reports based on issues varying in scope and priority. Worked in conjunction with users\functional teams as it pertained to the final signing process in the user acceptance stages.

Client-facing role collaborating with multiple internal business groups including sales, data capturing team, and software development to provide customized solutions for each client to fit their product testing and reporting needs. Notable responsibilities include:Gather requirements from clients and created reporting within OCR On Demand available for clients to run at an ad hoc basisCreate dynamic analytic reports within OCR On Demand for clients and SGS account teams showing trends, overall values, percentages etc. based off service country, customer product, pass\fail rates, date ranges etc..Engage with current or potential clients to identify gaps in data capturing and determine how to close those gaps if possibleWork with current clients to add functionality to current data capturing software including creating new fields, workflows, record layouts and processes in order to streamline data retrieval for clientsSuccessly managed over 25+ new functionality\integration projects from creation of specification documents provided to development team through testing of new functionality in development to production environmentsHandle day to day maintenance and support for SGS data capturing software for internal and external usersPerform training sessions and demos for current\potential clients

Presales role working closely with sales representatives, development team and upper management to provide high customer support, create and track new functionality and bring in new clients.Facilitated 100+ product demos on new features for current customers via webcasts and in person when required Extended support in creation of epics and user stories in an agile scrum environment for future sprint releases. Designed timeline and configuration documentation for potential cloud lab and/or client in-house projects. Spearheaded several Proof of Concept (POC) projects that allowed customers to test the software. Identified and tracked over 35 bugs and enhancements by running the software to test how it works, as well as a thorough review of the reports submitted via the internal ticketing system. Worked in unison with the development team to determine the best course of action to full fill client requests for new features or enhancements. Administered test cases to evaluate functionality, including the indexing of forensic images. Performed regression testing on newer releases to ensure there was no breakage in functionality.

Created test cases to test new functionality, including the indexing of forensic images Tested new functionality for current software releasesPerformed regression testing on newer releases to ensure there was no breakage in functionality Worked with developers to determine best solution\implementation of bugs and enhancementsSetup servers with Third party software to determine best workflow practices of implementation\integration with our own softwareCreated test data in order to cover all uses cases for updatesLed effort in determining which software to implement for automated regression testing

Face-paced role requiring working on multiple client project simultaneously, requiring excellent time management a prioritization skills. Main responsibilities included:Creating images on several different types of media such as laptops, thumb drives, external HDDs, and CD/DVD’s Created target and backup drives of custodial dataPrepared and staged data for processing teamTracked collections, extractions, and data using SharePoint

Worked on a fast paced, detail oriented, high-profile project. Role required ability to work with personnel of the client and multiple internal teams on a daily basis.Created over 400 images on several different types of media such as laptops, thumb drives, external HDDs, and CD/DVDs Collected office voicemail, mobile phone voicemails and/or Instant Messages off server at attorney requestCreated original and working copies of evidence drives using Tableaus and Disk JockeysDocumented evidence on drives with Digital Evidence Forms and used Chains of Custody to track progress/possession of each drive.Adapted priorities and workflow based on client’s/attorney’s request on a daily basis