Jeffery Files Email & Phone Number

Texas, United States

United States

• Designed and Deployed GraphQL backend with 60+ unique types and 150+ unique relationships
• Validated backend to ensure scalability up to thousands of concurrent clients
• Monitored and Maintained database performance across multiple clients with zero downtime
• Addressing client and QA concerns for product improvement

• Diagnosed client technical issues
• Offered instance specific resolutions to unique technical problems
• Repaired a wide range of electronic devices for both hardware and software damage

Hattiesburg, Mississippi, United States

- Consulted clients on various technical issues- Provided catered solutions and plans to help clients resolve problems- Educated clients on common troubleshooting methods and quick fixes for common errors

• Provided consulting services to small businesses to improve web presence
• Redesigned client web pages based on consultation and request
• Optimized client SEO operations to increase consumer traffic

• Worked directly with clients to provide custom solutions to their I.S. problems
• Organized and Completed and 5S activity for the store front and warehouse
• Overhauled inventorying system to reduce intake time by 90%

- Repaired physically damaged consumer electronics- Resolved a wide range of client software issues- Assisted in ordering client requested upgrades

- Repaired and resolved client hardware problems on local machines- Fixed software issues both locally and remotely for home offices and small to medium businesses- Replaced and upgraded machines to be used by clients- Customized and maintained client network and network attached devices

- Served customers with food and beverages- Assisted customers in planning for larger parties or catering events

- Accompanied guest to their dining areas- Maintained store front and dining areas