• Managing a portfolio of 40+ enterprise level accounts, acting as the liaison between support, activation, product, marketing, and sales by hosting regular quarterly business reviews.• Leveraging data to depict the customer video adoption journey, highlighting areas of improvement and challenging customers to strive for more.• Taking lead on upsell and expansion opportunities that exceeded $200,000 in new ARR. Creating business cases, driving renewal conversations, and crafting business proposals.• Leveraging salesforce and other reporting systems to identify ‘at risk accounts’ and to drive product adoption. Established relationships with 5 at ‘risk accounts,’ shifting them to a ‘healthy’ status, helping protect as much as $446,700 in revenue.• Helping establish the framework for Workplace Live Free Trial program by establishing key value drivers and mapping out the customer journey. • Provide customers and partners with both product and industry knowledge by hosting regular product demos and roadmap discussions, sharing Hive and Microsoft branded reports, and creating customized data and trends reports that enhance the customer experience.• Working with partners including Workplace, Intrado, StreamShark, PGI, Red River to better understand overreaching customer objectives and to drive adoption at the account level. • Using product documentation and collaboration tools including Miro, Jira, and Confluence.

WHAT I DO: I’ve spent the past 20 years helping everyone from heads of state to Fortune 100 executives for the biggest brands on the planet deliver high-quality, world-class Webex Events, Virtual Town Hall Meetings, Webcasts and more.👨‍💻WHAT MAKES ME UNIQUE: With decades of experience in the online meetings and webcasting space, I’ve been through every iteration, evolution and emerging technology you can think of when it comes to virtual events and online presentations.In addition, as a former longtime Cisco BDM, Webex event producer and project manager, I have the type of unique insight into and experience with the product and platform itself that few other partners can bring.HOW IT WORKS: When you partner with our team at Meet Me In The Cloud, you ensure your employees, clients and customers will have a world-class experience thanks to our start-to-finish management of your Multimedia Conference, Virtual Town Hall or Webcast (video, audio, web, streaming, etc.)We manage the entire project for you, integrating and training any key members of your team (IT, A/V staff, Sales & Marketing, Executives, etc.) as part of the process so that the event goes off successfully and stress-free.From Pre-Session Strategic Planning to In-Session Support to Post-Session Analysis and Reporting, our three-step process ensures your event achieves maximum ROI - every time!AREAS OF EXPERTISE: Cross platform Events Producer | Webcasting | Town Hall Meetings | Virtual Events | Live Event Producer | Live Events

As a BDM, I have a passion for customer advocacy. I strive to help my sales reps, resale partners and prospects meet their goals by providing customer-focused white glove video Webcasting services. I seek out technology knowledge so I can speak as a subject matter expert in a way that builds prospect confidence. I seek to deeply understand the prospects problem so I can use creative innovation to brain storm thru the best possible workflow to maximize user experience and ROI. I’m motivated by seeing ideas thru to contract close and by building relationships along the way.*Lead technical sales calls including backend/integration/workflow demos and white boarding around relevant differentiation on each of the Cisco-WebEx Webcasting product's.*Assist C-Level executives and SMB to Fortune 100 companies build a Webcasting video strategy*Keep current on roadmap and product technology to evangelize Cisco - WebEx video technology with prospects and build confidence around innovation.*Effectively lead discovery conversations to identify, scope and design around technical/integration/workflow constraints within a prospects environment so they can be matched with the best product(s) and solution(s)*Identify product or solution gaps early in the sales process, and relay the trends back to centralized gaps tracking list *Be technical point of contact for any Proof of Concept presales testing, including designing success criteria with the prospect and driving each step needed towards successful close.*Remain engaged in large accounts where a technical relationship will drive continuous upselling.

In my role as a Cisco Project Manager I provide a world-class customer experience with every transaction. My position encompasses the end-to-end management of multimedia conferences (video, audio, web, streaming, etc.) I am responsible to coordinate, or work in coordination, with multiple and possibly simultaneous events offered under larger virtual conference. This role requires me to be a strong coach for customers, vendors, third parties, and perform all of the production/fulfillment activities related to the WebEx services. This requires a solid understanding of live and on-demand streaming media technologies combined with a working knowledge of audio/video streaming and codecs. Create and manage project timelines; ensure deliverables and milestones are met and act as primary client point-of-contact for all project related issues. In order to successfully complete a project I am required to use critical and innovative thinking skills to report on data, analyze trends, make recommendations to leadership, and help formulate processes and deliverables to improve team performance, quality, and satisfaction.http://www.webex.com/ now a part of Cisco http://cisco.com

Provide a world-class customer experience with end-to-end management of multimedia conferences (video, audio, web, streaming, etc.). Project Manage small to large scale web events and virtual conferences for start-ups to fortune 100 companies. Coach customers, vendors, third parties, and perform all of the production/fulfillment activities related, develop and deliver training on new processes and procedures. Work cross-functionally with other teams to ensure customer project satisfaction. Produce internal web events, including Event set-up, invitations, registration, project management, technical rehearsal, trouble shooting, and report generation

The primary responsibility of the position was to drive the enterprise standardization of WebEx services throughout F500 companies in a multi-state territory. Built brand recognition, grew market share and created revenue generating partnerships to help meet company revenue goals.