Jeffery Moore Email and Phone Number

Achieved an outstanding 97% client retention rate through personalized guidance and fostering positive client experiences.Led onboarding and training sessions, matching clients with appropriate health coaches, and conducting proactive concierge calls to ensure smooth transitions.Manage client accounts effectively, handling communication via calls, texts, and emails, while also utilizing HubSpot for task management and tracking deal stages.Implemented proactive client… Show more Achieved an outstanding 97% client retention rate through personalized guidance and fostering positive client experiences.Led onboarding and training sessions, matching clients with appropriate health coaches, and conducting proactive concierge calls to ensure smooth transitions.Manage client accounts effectively, handling communication via calls, texts, and emails, while also utilizing HubSpot for task management and tracking deal stages.Implemented proactive client engagement strategies including regular check-ins, encouraging survey participation, and analyzing Net Promoter Scores (NPS).Demonstrated problem-solving skills by addressing customer complaints, suggesting solutions, and collaborating with internal teams to ensure timely resolution, leading to improved client satisfaction and retention rates. Show less

Recognized as a top performer within a team of 25 colleagues, consistently achieving the highest stacked ranking scores and earning two prestigious awards during my tenure.Managed up to 300 accounts in a fast-paced environment, focusing on efficient onboarding and resolving customer issues promptly.Collaborated with cross-functional teams to coordinate service, support, and billing solutions, ensuring a seamless customer experience.Exceeded monthly KPIs by actively… Show more Recognized as a top performer within a team of 25 colleagues, consistently achieving the highest stacked ranking scores and earning two prestigious awards during my tenure.Managed up to 300 accounts in a fast-paced environment, focusing on efficient onboarding and resolving customer issues promptly.Collaborated with cross-functional teams to coordinate service, support, and billing solutions, ensuring a seamless customer experience.Exceeded monthly KPIs by actively managing communication with a minimum 65 accounts daily. Attained 96% call satisfaction rating.Developed and conducted personalized onboarding sessions for new clients, resulting in accelerated adoption of services and products. Show less

Oversaw all facets of restaurant operations, including staff management, customer service, inventory control, and financial performance.Led and mentored a team of 35 employees, ensuring productivity and delivering high-quality service.Spearheaded marketing initiatives to bolster customer acquisition and retention.Managed customer relationships, effectively handling feedback and complaints, while implementing strategies to enhance overall customer satisfaction.

Maintained a 98% contractor renewal rate by proficiently onboarding contractors to ensure adherence to Service Level Agreements (SLAs) with insurance companies, guaranteeing prompt and efficient execution of managed repair work.Ensured strict compliance with industry regulations and standards during audits, minimizing the risk of non-compliance issues and penalties.Streamlined membership services and contractor integration processes to enhance operational efficiency and customer… Show more Maintained a 98% contractor renewal rate by proficiently onboarding contractors to ensure adherence to Service Level Agreements (SLAs) with insurance companies, guaranteeing prompt and efficient execution of managed repair work.Ensured strict compliance with industry regulations and standards during audits, minimizing the risk of non-compliance issues and penalties.Streamlined membership services and contractor integration processes to enhance operational efficiency and customer satisfaction.Collaborated with internal departments to ensure seamless integration of member services and timely resolution of customer concerns.Implemented effective retention strategies, resulting in increased member satisfaction and reduced attrition rates, contributing to overall client success. Show less

Exemplify leadership by adhering to and promoting company policies, setting a high standard for team members to follow.Expertly train new hires to thrive in a professional and dynamic work environment, ensuring seamless integration and optimal performance.Effectively supervise and coordinate closing activities for servers, fostering a cohesive team environment and maintaining operational excellence.Demonstrate exceptional rapport-building skills to enhance customer… Show more Exemplify leadership by adhering to and promoting company policies, setting a high standard for team members to follow.Expertly train new hires to thrive in a professional and dynamic work environment, ensuring seamless integration and optimal performance.Effectively supervise and coordinate closing activities for servers, fostering a cohesive team environment and maintaining operational excellence.Demonstrate exceptional rapport-building skills to enhance customer experience and drive sales through strategic and persuasive upselling techniques. Show less

Orchestrated day-to-day operations with meticulous adherence to company policies, ensuring a seamless and consistent customer experience.Implemented thorough end-of-shift protocols, including meticulous closure of the restaurant and meticulous compilation of comprehensive shift reports, guaranteeing transparency and accountability in operations.Championed innovative advertising campaigns and fostered meaningful community relationships to elevate brand recognition and foster… Show more Orchestrated day-to-day operations with meticulous adherence to company policies, ensuring a seamless and consistent customer experience.Implemented thorough end-of-shift protocols, including meticulous closure of the restaurant and meticulous compilation of comprehensive shift reports, guaranteeing transparency and accountability in operations.Championed innovative advertising campaigns and fostered meaningful community relationships to elevate brand recognition and foster deeper engagement with our clientele.Anticipated and swiftly resolved customer and employee concerns with a focus on efficiency and professionalism, nurturing a supportive and empowering work culture conducive to exceptional customer service and employee satisfaction. Show less