Jeff Lehman Email & Phone Number

Rockville, Maryland, United States

Bangalore, Karnataka, In

• Provided Level 3 technical support for endpoint and cloud-based print solutions, ensuring reliable print services for enterprise users.• Collaborated with cross-functional IT teams to implement standardized print management practices, aligning print capabilities with company infrastructure strategies.• Developed troubleshooting documentation and conducted L1/L2 training sessions to enhance team knowledge and efficiency.

Stafford, Va, Us

• Managed and supported a specialized fleet of computer assets for the Center for Tobacco Products at CIO Federal IT.• Provided Tier 1, 2, and 3 level workstation support to team members, ensuring smooth operations.• Committed to a 2-hour response time SLA, resulting in efficient problem resolution.• Mitigated risks effectively, leading to zero incidents and ensuring operational continuity.

San Diego, Ca, Us

• Managed multiple remote teams for ServiceNow implementation and custom app development across the US and Hawaii.• Consolidated support desks from 26 to 3 for a federal agency during ServiceNow implementation.• Delivered initial phases of the Emergency Rental Assistance Program custom app within budget and project deadlines.

Washington, Dc, Us

• Managed a team of 30+ contractors conducting comprehensive IRS physical inventory, achieving 95% accuracy.• Inspected all accessible areas at 26 sites, ensuring 100% coverage and identifying 98% of unused IT assets for disposal.

Ramsey, Nj, Us

• Provided consulting services to enhance productivity and functionality of printer hardware through a diverse portfolio of solutions.• Increased sales of print production software solutions by 10%.• Developed RFP documents outlining unique solutions saving customers 10-15% in operating costs.• Achieved $2M yearly sales mark in production print hardware systems in collaboration with the sales team.

Fairfax, Virginia, Us

• Managed enterprise print systems and printer hardware deployment for Amtrak.• Resolved Tier 3 print issues and provided expertise on high-complexity print system projects.• Streamlined print management, optimized printer utilization, and reduced leased hardware deployment by 42%.

Germantown, Tn, Us

• Led the "Memphis Critical Printing" project as the designated SME, surpassing delivery timeline and budget goals by 10%.• Collaborated with cross-functional teams to design failover architecture, reducing outages/failures by 95%.• Simplified deployment and problem resolution, minimizing support costs by 20%.

Bangalore, Karnataka, In

• Led a cross-functional presales team and coordinated with HP Channel Enterprise Print Solutions Sales Partners.• Raised sales conversion rates from under 16% to over 50% by enhancing follow-up practices and resolving technical roadblocks.• Received the "Spirit of Winning Award" for exceptional contributions to the project.

• Provided consulting services for hardware and software technologies, ensuring efficient operations and strategic planning for future projects.• Completed a $100k project under budget, implementing an EHR system in a single-care provider facility.• Achieved up to 40% cost savings for businesses by implementing new technologies and best practice IT policies.

• Deployed and supported all technology for the business, increasing print production capacity by over 400%.• Invented the "LEP Check System" for producing navigation manuals, which was adopted globally.• Developed a software system that condensed daily distribution planning time from 6 hours to 10 minutes and reduced lost/misdirected inventory by 95%.

Bachelor Of Applied Science - Basc, Cybersecurity Policy & Management

Associate Of Science - As, Computer Network Systems / Information Technology