Jeffery Freeman's Location
Atlanta Metropolitan Area, United States
Jeffery Freeman's Contact Details
Jeffery Freeman work email
- Valid
Jeffery Freeman personal email
n/a
About Jeffery Freeman
I am a Payroll Advisor with ADP, a certified Pharmacy Technician, and a Client and Customer Service expert located in Atlanta, Georgia. I have a passion for helping people which drew me to medicine and customer service. I have a strong sense of empathy and relatability. My experience, combined with my compassionate, client-oriented personality, makes me well suited for public-facing jobs. I graduated during the economic downturn and have worked hard to support myself and my family all over the USA and even Japan. I have honed my customer service skills through many client-facing jobs. This eclectic experience made me a quick learner and self-starter with creative problem-solving skills. I’ve worn many hats: from Call Center Technician to Customer Service Manager, to Medical Transcriptionist and Editor, Game Designer, and Pharmacy Technician. I became a jack-of-all-trades who can adapt to any working environment, no matter how fast-paced or rapidly changing. I think on my feet and respond quickly to challenges. I love to solve problems and I'm not afraid to ask questions. I am a very detail-oriented person with excellent communication skills. I learned how to work closely and cooperatively with many different types of people and personality types through teamwork and collaboration with colleagues. I roll with punches and stay calm in emergency situations. This cool-headed approach to life enables me to field a variety of customer requests no matter how volatile; I excel at de-escalation and I know how to make people feel heard. I maintain composure even through the busiest of days and keep calm no matter the volume of clients. I have put my roots down in Georgia and would like to settle into a long-term career path that will help me support my growing family. I am looking to stay with a stable, supportive company and grow with them in a full-time, remote position. If you think I might be a good fit with your company, and you need a dedicated, efficient, and hard-working team member, then please feel free to contact me directly at 228-382-8143 or the.jsfreeman@gmail.com.
Jeffery Freeman Work Experience Details
-
Owner And Lead DesignerNailgun GamesAtlanta, Ga, Us
-
Payroll AdvisorAdp Aug 2021 - PresentAlpharetta, Georgia, United StatesOperates as primary client liaison for all employer-level concerns and provides high-level support for several complex functional areas of Human Resources including payroll, tax, human resources, benefits, and much more. This role requires me to be tech-savvy, learn new processes quickly, and identify new opportunities to improve processes. Leverages the ability to communicate clearly across multiple channels of communication (verbal, email, PowerPoint presentations).Ensures clients remain compliant with all Federal, State, and Local employment and tax laws by closely monitoring, evaluating, and preventing or redirecting client actions with tact and outstanding levels of Customer Service.Comfortable in fast-paced, high-volume, complex, detail-oriented, and metric-driven environments while demonstrating compassionate, genuine care for clients and customers. Excels at adaptability and openness to change/flexibility within the job. Utilized a wide breadth of expertise to help ADP’s clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions and resolve issues, and takes the initiative to seek answers, solutions, and positive outcomes. Builds relationships with clients using the phone, email, and/or chat, striving to exceed client expectations in every interaction while maintaining the highest ethical standards to live ADP’s core value of "Integrity is Everything.” Leverages ADP product and services knowledge to help clients understand our products’ value. Takes client input and turns it into recommendations for leaders on best practices and solutions training. Assists new payroll techs with their onboarding process by serving as a mentor and team problem solver for practical, efficient solutions. Operates as a resource for internal best practices. This requires leadership skills to help drive new employees to achieve lasting, impactful results. -
Owner And Lead DesignerNailgun Games Jun 2010 - PresentAthens, Georgia AreaCreative conceptualization, design, and development of fun, engaging mechanics, levels and systems. Lead key game design discussions and drive forward key game design decisions.Work closely with designers, artists, engineers, project managers, product managers, and producers to create high-quality features from ideation to final deliverables.Create and maintain detailed general/game design documents for all phases of project development and clearly communicate design intent and concepts to key project stakeholders.Design and Balance game systems, economies, and events for multiple players. Maintain game meta-strategy and content rollout. Design and maintain the core gameplay loop, balance and monetization.Analyze data to inform design, update content and implement new features. Lead and collaborate with team to design gameplay loop, monetization and retention goals for initial release and live operations. .Deep understanding of core gameplay and monetization loops. Ability to deal with constant change informed by data analytics, brand owners, marketing, product manager and other designers.Passionate about all things related to games, able to clearly and concisely break down and articulate their strengths and weaknesses while offering solutions to weakness based problems.Responsible for driving implementation of project vision. Communicate project vision clearly to stakeholders. Creative conceptualization, design, and development of fun, engaging mechanics, worlds and systems. Lead key game design discussions and drive forward key game design decisions.Highly collaborative personality. Ability to take direction and lead. Maintain a high level of integrity by articulating conceptual design positions/decisions while listening to feedback, marketing, and stakeholders.Participate in meetings, reviews, and planning.Inspire, motivate, and mentor other designers in best practices, processes, and procedures pertaining to production.I am still working at this job.
-
Writer And Personal Assistant/EditorJeffery Freeman Jan 2007 - PresentAthens, Georgia AreaWriting, editing and proofreading text. Liaison with other professionals such as printers, photographers and artists.Marketing and distributing work, researching and developing contacts, seeking publishing contracts. Negotiating terms and conditions of contracts.General administration. Act as the first point of contact: dealing with correspondence and phone calls. Managing diaries and organizing meetings and appointments, often controlling access to the manager/executive. Booking and arranging travel, transport, and accommodation.Organize events and conferences. Remind the manager/executive of important tasks and deadlines.Typing, compiling and preparing reports, presentations, and correspondence.Manage databases and filing systems. Implementing and maintaining procedures/administrative systems. Liaising with staff, suppliers and clients. Collating and filing expenses.Miscellaneous tasks to support manager, e.g. completing some corporate governance reporting (to ensure that the business is being run properly and complying with legislation and regulations) as well as conducting research as needed.I am still working at this job.
-
Certified Pharmacy TechnicianCvs Pharmacy Oct 2019 - Aug 2021Greater Atlanta AreaA passionate, state certified pharmacy technician who strives to positively impact the lives and health of others. Maintains the highest professional and ethical standards as well as full compliance with all Federal, State and Local laws and regulations. Ensures all medication needs and regulatory compliance standards are met for our patients and demonstrate ethical conduct to maintain patient confidentiality at all times.Able to manage all assigned pharmacy workstations and tasks to support the team’s ability to promptly, safely and accurately fill patient prescriptions all while providing caring service that exceeds customer expectations. Comfortable in fast-paced environments while demonstrating compassionate, genuine care for patients and customersExcels at concentrating on tasks over long periods of time without being distractedCustomer Service Oriented, I actively look for ways to help people, and do so in a friendly manner.Notice and understand customers’ reactions, and respond appropriately to complicated requests and de-escalation of altercations while winning over dissatisfied or impatient customers.Expert Communication Skills: Use and understand verbal and written communication to interact with customers and colleaguesActively listens by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate timesMathematical Reasoning and Logic Skills: The ability to use math and logical reasoning to solve a problem, such as calculating day’s supply of a prescription or deciding what order of operations to complete a task in the most efficient manner.Problem Resolution Skills: Able to judge when something is wrong or is likely to go wrong; recognizing there is a problem, then choosing the best course of action when faced with a complex situation with several available options. -
Pharmacy TechnicianRite Aid Nov 2017 - Feb 2019Athens, Georgia AreaCertified Pharmacy Technician from the National Technician Licensing Board, Registered with the Georgia State Board of Pharmacy. Pharmacy Technician Certificate, PHTC037404, Issued 10/19/16, Expires 06/30/2019.Exposure/experience in all phases of pharmacy operations: unit dose, cart filling, automated dispensing cabinet replenishment, medication order interpretation, unit of use preparation, inventory management.Purchasing/Inventory Control, Controlled Substance Distribution, and Specialty IV Admixture (Chemotherapy, Intrathecal, Epidural, Sterile Syringes, IVIG and Prolastin, etc.) Knowledge of USP 797 requirements.Responsible for creating compound medication. Including receiving medication orders, measuring quantities, mixing ingredients, packaging medication, and updating records.Able to concentrate on a task over a period of time without being distracted, good with time management.Customer Service Orientation: actively help people in a friendly manner while observing and understanding customers’ reactions in order to respond appropriately. Able to use and understand complex verbal and written communication, can simplify as needed depending on the audience, to interact with customers and colleagues.Mathematical & Reasoning Skills: frequently use math to solve problems, such as calculating day’s supply of a prescription, or converting weights and measurements appropriately and accurately. Requires exacting attention to detail and a thorough understanding of medication interactions. Actively listen: pay full attention to what others are saying, take time to understand the points being made, ask questions as appropriate, and not interrupting at inappropriate times. Skilled at both written and verbal communication when interacting with both customers and colleagues.The store was acquired in a merger with Walgreens Pharmacy. Left on good terms with ample notice and trained my replacement. -
Manager And Customer LiaisonFatebreak Holdings Llc Aug 2013 - May 2016Ocean Springs, MississippiStrategic thinking: conceptualize idea or vision and develop systems, processes and plans that are executable, realistic and results-oriented.Business Perspective: align our services with client needs through an understanding of business plans and small to medium size business operations from an owner’s perspective.Facilitation skills: lead colleagues through a client/team meeting or planning process.Interpersonal skills: use appropriate methods of dealing with human behavior in a variety of business circumstances.Oversee development and facilitation of client service strategy plan for client base. Develop and maintain relationship with client owners, client appointed contacts or on-site supervisors.Analyze and recommend suggestions for client concerns and develops action plans for correction. Assist clients with obtaining and interpreting service information. Participates in prospect meetings with sales and service team members.Mentor and train Client Liaisons, team members, service providers and sales consultants on the Client Liaison position and how this position interacts with clients. Create and recommend process enhancements for client service delivery to increase client experience. Coordinate service delivery for multiple locations.Left on good terms with ample notice.
-
Lead Transcriptionist/ Head Of Transcription ServicesJames B. Martin Md Llc Aug 2011 - Aug 2013Ocean Springs, MississippiHighly skilled with both written and verbal communication. Actively listen to the recorded dictation of a doctor or other healthcare professional. Transcribe and interpret the dictation into diagnostic test results, operative reports, referral letters, and other documents.Review and edit drafts prepared by speech recognition software, making sure that the transcription is correct, complete, and has a consistent style. Translate medical abbreviations and jargon into the appropriate long form.Identify inconsistencies, errors, and missing information within a report that could compromise patient care. Follow up with the healthcare provider to ensure the accuracy of the reports. Submit health records for physicians to approve.Follow patient confidentiality guidelines and legal documentation requirements. Enter medical reports into electronic health records systems. Perform quality improvement audits.Problem Resolution: Is able to judge when something is wrong or is likely to go wrong; recognizing there is a problem. Choosing the best course of action when faced with a complex situation with several available options.Left on good terms with ample notice.
-
Manager And Customer LiaisonStrange Blessings, Llc (Dreams Remembered) Oct 2010 - Mar 2011Gautier, MississippiAssist in the design, assembly, inventory arrangement, and floor plan of two different retail locations for this business in cooperation with the owner.Manage and oversee daily operations. Operate registers, manage budgets, maintain statistical and financial records, dealing with customer inquiries and resolving complaints, oversee pricing and stock control, maximize profitability and setting/meeting sales targets, ensure compliance with health and safety legislation, prepare promotional materials and displays, act as liaison with the proprietor of the stores.Left on good terms because the store went out of business.
-
Computer Repair TechnicianBlade Computers May 2009 - May 2010St. Martin, MsSet up and/or replace and troubleshoot hardware and install and configure software and drivers. Maintain and repair technological equipment (e.g. routers) or peripheral devices. Install well-functioning LAN/WAN and other networks and manage components (servers, IPs, etc.).Manage security options and software in computers and networks to maintain privacy and protection from attacks. Perform regular upgrades to ensure systems remain updated.Troubleshoot system failures or bugs and provide solutions to restore functionality. Arrange maintenance sessions to discover and mend inefficiencies.Keep records of repairs and fixes for future reference. Offer timely technical support and teach large groups of users how to utilize computers correctly.Left on good terms because the store went out of business.
-
Customer Service Manager/TrainerSitel May 2008 - Apr 2009Bogalusa, LouisianaMaintain a direct point of contact for customers to ensure high-quality customer service satisfaction metrics for a large volume of high-value clients while meeting and exceeding call length and volume targets.Manage a large number of incoming calls and emails. Manage customers’ accounts. Keep a meticulous record of customer interactions and create detailed notes of actions taken during calls.Liaison between partners, managers, and providers to facilitate communication between department heads and subordinate team members.Develop, train, and implement new and more efficient work models for both team members and external service providers. Manage the on-site performance of services through direct mediation between customers and providers. Direct, train, and educate new providers on methods, scheduling, expectations, and best practices for customer service and client interaction.Oversee on-site execution and ensure the quality of services by managing team member direction by setting a positive example and conducting quarterly performance reviews.Supervise company training of new team members, offer guidance, and provide constructively critical analysis of work procedures to maximize output and performance.Communicate with internal teams to discuss call targets. Generate leads, building sustainable relationships with clients. Report back on results. Track metrics to meet quarterly goals for call quantity, length, and customer satisfaction. Left on good terms with ample notice. Trained my replacement.
Jeffery Freeman Education Details
-
High School Diploma
Frequently Asked Questions about Jeffery Freeman
What company does Jeffery Freeman work for?
Jeffery Freeman works for Nailgun Games
What is Jeffery Freeman's role at the current company?
Jeffery Freeman's current role is Owner and Lead Designer.
What is Jeffery Freeman's email address?
Jeffery Freeman's email address is je****@****adp.com
What schools did Jeffery Freeman attend?
Jeffery Freeman attended St Martin High School.
Who are Jeffery Freeman's colleagues?
Jeffery Freeman's colleagues are Katarzyna Wolszczak, Golu Kewat, Giana Vecchio, Loredana Niro, Trinity Schlabach, Justine Ulery, Kirsten Harden.
Not the Jeffery Freeman you were looking for?
-
-
Jeffery Freeman
Mortgage Quality Control And Intelligent Automation Digital Product Manager, Vice President, Jpmorgan Private BankCary, Il3sbcglobal.net, sbcglobal.net, pioneerequipment.com -
Jeffery Freeman
United States5drs.com, drs-c3.com, us.fincantieri.com, fincantierimarinegroup.com, camgian.com1 (715) 7XXXXXXX
-
Free Chrome Extension
Find emails, phones & company data instantly
Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Aero Online
Your AI prospecting assistant
Select data to include:
Total price:
$0.00
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial