Jeff F. Email & Phone Number

Austin, Tx, Us

Us

Via Wipro contract.

Oakland, California, Us

Via HCL Tech contract.Recruited for my breadth of Agile experience to run Human Resources (HR) projects. KP is in a transition period, improving project practices with new-to-them Agile Scrum and SAFe to deliver more effective, timely, and successful projects. • Member of strategic initiatives including establishing a PMO. Member of internal Agile group promoting best practices. • Project Manager of Virtual Urgent Care program, building the development plan, building the strategy, leading team with SAFe PI and then leading Scrum events including Sprint Planning, Daily Standup, Sprint Review, Retrospective, Backlog Grooming. Team members were often entirely new to these ceremonies, and I brought them up to speed. • Project Manager of team to fix Enterprise Voices Services application, which experienced severe issues. Analyzed and prioritized issues (bugs and procedural), establishing the 1st-ever triage team based on the Scrum framework. • Project Manager and Product Owner of an Enterprise Volunteer Management System with integrations w/KP systems. Justified with business and built 1st-ever budget, RFP and SOW, fully leveraged Agile: Discovery, scope definition, BRD, functional specs (Jira), full set of Scrum ceremonies, backlog refine, Sprints. Established 1st ever: multi-year product plan (3 years to AI-scheduling); integrated project plan managing dependencies of IT, business, and s/w vendor; SLA, risk assessment, Exec reviews and metrics reporting.

Driver of multiple complex eComm financial services, payment, and financing applications. A 3-month contract, after which the parent company eliminated all contract positions due to corporate-wide reorganization.• Initiated 6 projects working with business users, documented using Jira and Confluence, both Kanban and Scrum. Native applications, web and APIs, and Salesforce. • Participated in the 1st implementation of a Scrum project management tool, training the team to the new methodology.

Via TekPartners contract.Typical for me, a “multi-hat” leadership role managing strategic projects including cloud and mobile applications. A 4-month contract to develop a strategic roadmap, define the architecture & APIs, and project lead 1st builds. • Working closely with Execs from IT and the Physician community to lead eval of strategic software partners. Built requirements incorporating perspectives of the business and patient personas. Created a multi-release 2-yr roadmap.• Researched and championed the perspectives of our physicians to ensure we build products with delta benefits over multiple existing and familiar systems, and to help ensure that the first deliverables exceed their needs. FHIR, HIPAA.• Drove the development of systems through daily cross-functional work with our stakeholders, management, and multiple onshore and offshore development teams. Took on “multiple hats” as leader and implementor of Scrum framework.

Dallas, Texas, Us

Via Addison Group contract.A “multi-hat” and progressive leadership role, leveraging my Agile perspectives to deliver financial application enhancements and providing significant new customer experiences. Data intensive, integrating XML, EDI and ETL with multiple partners. A 6-month contract, purpose written to implement a regular and sustaining a 1st-ever Scrum framework. • Initiated a framework for business requirements gathering across business teams, working together to build business justification, translating into qualified IT requirements, and setting business and IT goals with a release plan.• Drove major projects that will run over the course of 2021 and provide significant benefits. Drove entire solution from start through development, establishing Scrum with planning, standup, review, retro and grooming. • Member of team implementing a project management office (PMO) and framework: move to Jira, promoted benefits of increased Agile usage, working closely with exec sponsors. Participated in cross-team process improvement to move the bar forward in our organization and efficiencies.• Implemented a Scrum methodology for my team management, documenting via Stories, establishing Scrum ceremonies and teaming across matrixed organizations. Microsoft TFS.• Results: significantly improved our support to our business customers, eliminating bugs and delighting our stakeholders – and with a proactive framework now in place to drive applications forward to exceed business requirements.

San Antonio, Texas, Us

Via Yoh, A Day & Zimmermann Company contractResponsible for building a new custom Salesforce based application to manage the financials of the core consulting business. • Joined a major strategic project already in progress that was deficient in project management. Established best practices to clearly identify business requirements and to drive the project back on track. Acted as cross-functional “multi-hat” resource across project management, business analyst, vendor management, technical development. • Teamed closely with business stakeholders and execs. Wrote 1st-ever project and risk plans, implemented Jira, established and leading the development cadence in sprints with the full Scrum framework. • Results: complex analytics surfaced strategic data to yield the 1st-ever financial analysis for 5 worldwide business groups.

Round Rock, Texas, Us

Via TEKsystems contract.Recruited back to Dell to drive new projects including designs for business application integrations across Dell to numerous business systems. Focused on Salesforce-based business financial applications, including training and support to ensure ROI. • Leveraged my prior Dell background to bring the voice of the field to our systems with new features. Knowing the business well, I researched inhibitors, uncovered actionable intelligence, and justified project budget to the business. • Participant in multi-day discovery workshops to scope strategic business project requirements and bring them into the dev plan, then setup a Scrum Sprint framework for them with standup, reviews, retrospectives, and grooming.• Results: significantly improved processes by introducing a framework with project planning with epics and stories. Delivered an unprecedented 38 new business features, enabling analysis of business trends and faster response.

Walldorf, Bw, De

Recruited to a new cutting-edge team charged with guiding customers thru only the 4th major architectural change in SAP's history: from mainframe and c/s systems to all-new cloud applications, with all-new schema requiring extensive and complex migrations of data and transformations of business processes. These financial applications are the most mission-critical systems of a company.• Built stakeholder teams with customers to lead them thru the entire lifecycle of cloud implementations of SAP S/4 ERP on HANA. Many were performed concurrent with strategic corporate acquisitions or mergers.• Drove design of a total business solutions including architecture, implementation plan and cutover, services plan and staffing, and interoperability with legacy systems.• Given of the total redesign of the all-new ERP software, the implementations are highly data-centric, reconciling multiple schemas, with extensive data cleansing and migration.• Drove implementations including complex data migrations, training, and addressing numerous cloud versus on-premises misconceptions. Brought multiple “tools” to the table where often none existed, including building a PMO framework, Agile development, extensive project planning, partner management and building very close business and IT relationships.

Austin, Texas, Us

Served as a dynamic and progressive team leader and personnel manager across departments, taking on multiple roles and using business process re-engineering techniques to improve growth at a medium sized and flailing software company. • Led the company to achieving 107-225% growth over goals, and took SaaS license renewals from 40% to 95%. This put us on a much better footing, and allowed us to attract the best talent.• Researched and mapped historical sales of our SaaS products, evaluated all existing sales team members, talked to customers to identify their needs, and created a subsequent single sales and marketing team growth plan• Established a new sales process that was supported by re-implementing Salesforce to create an end-to-end process from demand management through to sales and accounting. Connected our Salesforce to our Accounting system for automated invoicing.• Mentored sales team members in sales methodology and coached sales team• Acted as Product Manager for this company's 1st-ever Agile development program• Identified several areas where efficiencies would be gained. In one, I took over as IT Manager to rebuild the company's internal IT strategy, saving considerable dollars which were then redirected to help fund new development efforts, and freeing up financial and personnel resources to focus on their core roles. Drove implementation of Office365 and Azure development as one part of this mission. Also took over responsibilities for PC hardware for all staff, standardizing on specific models and accessories to provide best performance systems and support.

Armonk, New York, Ny, Us

Recruited back by IBM to jump-start a new team focusing on helping our customers establish business strategy.• Worked directly with business CIOs and Governments to analyze business inhibitors, design programs for budget governance and improved applications, and led project services of IBM and partners to implement applications.• Results: partnered to build strategic plans with 2 State CIOs, including justification of budget to Senate. Closed an IT strategy plan with a Senate vote on 12/24 during a snowstorm that had closed their Capitol!

Cambridge, Ma, Us

Sought out and recruited for my IBM experience to rescue this failing software vendor and its world-class SQL tuning product. • Applied problem solving principles to build the project and product foundations for an innovative new product. • Results: reversed sales losses to +3x plan by building a network of partners to optimize use of products by customers.

Austin, Texas, Us

Hired for my leadership and industry expertise to help this startup get moving and build their 1st product. • Applied problem solving principles to build the project and product foundations for an innovative new product. • Wrote a financial model for company, profit-loss analysis. Result: a realistic plan and targets for profit and investor return.

Round Rock, Texas, Us

Led strategic programs to move Dell Federal into development and delivery of large-scale business solutions focusing on software and applications. Dell's inherently great teamwork made this mission a success! • Led projects across multiple organizations and partners to design and implement Federal strategic business applications.• Analyzed business requirements, architected, and drove business application development. Managed Dell and Federal software partners to provide a single seamless team to our customers. • Drove multiple concurrent projects from proposal to development, leveraging an Agile framework approach including standup, review, retro, and backlog. Federal customers expected order and organization and appreciated this approach.

Armonk, New York, Ny, Us

Recruited back by IBM based on prior reputation and experience to drive customer projects with IBM’s 1st-tier application partners SAP, PeopleSoft, Siebel, Ariba. My projects span multiple industries with a focus on enterprise transformations.• Led creation of mission critical high-risk financial business systems by driving the end-to-end lifecycle from development of customer business objectives, enabling strategic direction, driving requirements, risk planning, design, implementation. • Leveraged Agile industry practices to deliver applications to clients faster with the full Scrum approach. • Recognized by customers for insightful understanding of their business needs. Referred to by my manager as a “walking Rosetta Stone” due to my ability to seamlessly work across both the business leaders and IT.

Houston, Texas, Us

Brought to Austin for my customer experience, charged with developing strategies for new products and driving consolidation and simplification strategies for legacy products. • Identified new target markets by performing extensive market research projects, interviewing potential customers, creating strategy papers. Provided context with customer research, market research, and user communities.• Researched new products to complement major business applications including ERP, HR, CRM and Supply Chain. Created product strategy with context of customer, market and competitive research. Built a lasting product management practice.• Performed market and competitive analysis, briefed Gartner, participated in formal UI/UX usability studies in purpose-built lab for existing and new products.• Started development efforts, managed development personnel, ensured best customer experiences.• Created a realistic and viable long-term product roadmap and a new modular product architecture. Ensured that my product plan was optimal using stakeholder communities, customers and sales teams.• Managed developers and drove design and development cycles for existing and new products.• Delivered unprecedented access to our partners own development code by negotiating agreements with IBM and Microsoft for access to their product code.

Redmond, Washington, Us

Hired in Redmond by Microsoft purposefully to apply my senior level of experience to fix two core and very troubled software business applications (responsible for >56% of incoming revenue) and to straighten out very immature IT practices. • Implemented 1st-ever “DevOps”-type cultural changes inside Microsoft IT, delighting users and driving issues to a close. • Empowered end-users and restored their confidence as “owners” by creating a stakeholder team empowered with test and final release signoff. Implemented 1st-ever change management process, QA and structured implementation.• Built a fresh new team of dynamic forward-thinking developers to rebuild the applications in Agile Scrum-type sprints, grooming business requirements and closing hundreds of bugs in the backlog. .Net, SQL Server, C++, COM, EDI.• Member of team which established the basis for tools that became the 1st-ever Microsoft systems management products in the market. • Built an end-user stakeholder team, restoring their confidence as “owners” by jointly building a roadmap and empowering them to signoff releases in acceptance testing. Implemented a change management process.• Measurably improved code quality and burned down bug counts down by implementing QA testing tools. • Personal training included management development courses and internal certifications.Awards: promotion and stock awards.Recommendation by Microsoft developer whom I hired and managed: "Jeff, I look back to my experience with you and the rest of the team with thankfulness and pride. We had fun and learned a lot. Your knowledge of the business and knowing how to ask the right questions are skills that I only hope to acquire in my career. You care deeply about people and that makes all the difference".

Dallas, Tx, Us

Led development of two state-of-the-art SaaS business applications that brought first-ever capabilities to the international field sales force: 1) CRM tool for customer management and communication and 2) integrated sales management tool to manage Semiconductor Design Wins for field sales and to feed the factory demand management and supply chain planners. • Results: delivered precedent-breaking new applications to field force and built a lasting well-trained and motivated development team. Set long-term strategic direction by attending 2-week SAP immersion training as an end-user.• Built an international business stakeholder team to ensure we would identify and build the best solutions for the business. Proposed solutions and project plan immediately won approval. • Recruited a new team of 12 persons to develop the apps. Pioneered Agile-type methods of development sprints. Ensured accountability and efficient delivery with release plan and backlog grooming. Built doc in a highly interactive web application.• Ensured recognition of the dev team by featuring them in the live broadcast training series for the field that I wrote and directed. The series of 3 web-driven live events featured a Star Wars theme with characters in costume! • Participated in SAP ERP business evaluation, justification, and start of implementation. Trained by SAP itself as a business user in 2-week ERP immersion course.

Armonk, New York, Ny, Us

Recognized for my experience with DB2, recruited by Division HQ onto a special team tasked with owning responsibility for strategy and definition of advanced operating systems, embedded products, and new hardware. Results: first-ever budget, business plan, competitive stance and definition of realistic objectives. Improved quality by grooming large backlog. Recognized as the consistent voice of the customer throughout chaotic churning inside IBM. • Reset product direction by researching customer requirements, industry trends of existing and competitive products. Recognized as the consistent voice of the customer throughout chaotic churning inside IBM.• Ensured customer representation by building a stakeholder council of internal business and external customers. • Ensured we were building the right features by acting as project manager in several critical areas including drivers, graphics, bios and applications. Drove detailed product feature specifications researched acquisitions, drove competitive studies.• Built the optimum product by working cross-functionally worldwide with IBM engineering and research labs. Initiated development efforts from feature specs and backlog, shared code across organizations, co-developed with partners.• Owned customer briefing program, participated in industry analyst briefings and press programs.• Researched potential acquisitions, drove competitive studies and analyses.• Member of special leadership team charged with researching organizational aspects, budget, competitive positioning.• Turned around market & analyst misconceptions by promoting the value of competitive choice in the marketplace and evangelizing our products via press releases, trade shows, conferences, briefing centers, and to industry analysts.• Planned products and architectures with multiple IBM and OEM hardware product groups for all-new family of PC and server systems, including embedded and SOC products.

Armonk, New York, Ny, Us

Recognized for my customer technical problem-solving skills, recruited to identify and drives fixes to major inherent issues (technical, bugs, fundamental feature, field training, integration issues with IBM and partner products) with IBM software products.• Co-located at a selected premier customer and roving, I identified issues, brought to them to worldwide development labs, tested their resolution with the customer, and reported back to the Architect for reporting to the IBM Board.• Resolved issues ranging from severe (compiler inconsistencies) to architectural (integration, interoperability) to opportunistic (missing products or features) across several products of families.

Armonk, New York, Ny, Us

Sent by IBM US to IBM Canada as lead product owner for the definition and development of all-new next-generation "distributed" DB2 relational database products (LUW). Unfortunately limited by Canadian Law to only 2 years!Results: Across 3 launches, achieved the fastest growth in the marketplace, backed by industry-leading benchmarks, and all-new sales team. Recognized across IBM for innovation. Lab grew by 2012 to 3000. Distinguished Contribution award.• Set product direction with strategy, product roadmap, business case development, backlog, feature design, regionalization, marketing, research & strategy (Gartner relationship), analyst and media relations, and field sales readiness. For 1st year, acted a sole marketing and Intl. sales manager as we jump-started the product with customers.• Acted as voice of the customer and as lead of customer success, ensuring their participation by building stakeholder communities to identify and justify product features. Spent 1/3rd my time onsite with customers building business applications on our new products. Same with partners.• Led IBM research and development labs and partners to waterfall deliver multiple components and products in lockstep releases and coordinated several complex inter-dependencies.• Evangelized the product worldwide by managing industry analysts, building our briefing center, delivering technical training• Delivered unprecedented messaging as a featured speaker at international conferences, magazine articles, 9 live television shows, dozens of conference presentations.

Bachelor Of Science - Bs, Information Systems Management

Learning, Growth, Exploration, Keeping Current, And Learning From Peers

Formal Education In Product Management And Agile Topics

The Methodologies Of Customer Engagement And Topics Such As Sales, Consulting, Rfps And Contracts.

Pm Is All About Learning And Development From Peers. I Make Time To Attend As Many As Possible.

A Sampling Of The User Groups I Participate In

Other Learning Opportunities That I Attend

These Are Just A Few Of The Product Topics I’Ve Been Trained In By Ibm.

I'M Extensively Trained In Sap Topics, Products And Services.