Jeff Guilfoil Email & Phone Number

Canada

Canada

London, Ontario, Canada

Manages customer engagement for service provider customers. Overall responsibility for technical deliverables, product roadmap, feature integration, program management, operations and customer relationships. Manages internal resources to deliver results.

London, Canada Metropolitan Area

Analytical Systems Engineer with support, deployment, DevOps and integration experience, offering excellent technical, analytical and interpersonal skills. Strengths include a strong work ethic, strategic thinking and detail-oriented. Technical expertise includes AWS, Linux, networking and database technologies.Deploys, automates cloud-based applications, services, infrastructure on AWS. Supports production and integration systems. Key technologies include; Linux, Chef, Ansible, Terraform, DynamoDB, RDS MySQL, Redis Elasticache, Elasticsearch, Elastalert, Nagios, Sensu. Problem solving, DevOps, cost optimization, detailed analysis.Synamedia was formed from a business unit sold from Cisco.

London, Ontario, Canada

Supports, deploys, administrates and maintains complex Linux and Windows-based service provider customer deployments and internal/external labs utilizing SQL/NoSQL databases in cloud-based AWS and virtualized VMWare environments. Cisco software includes proprietary java, web applications and REST interfaces. Deploys Openshift cloud environments and applications.• Owns and resolves issues with overall solution, requiring in-depth technical understanding, troubleshooting of issues and analysis of logs, ticket management, coordinating implementation and resolution with internal teams, presenting to service provider customer stakeholders and negotiating consent/cooperation. Valued by colleagues and customers for unique technical knowledge and problem-solving skills. • Spearheads intricate confidential customer data migration efforts, ensuring accurate and expedient transitions of millions of records. Owns issues found in lightly-defined processes with large number of complications and unknowns; working in-depth with customers and internal teams to understand rules and required logic, implementing/designing remedies and developing detailed technical process and deployment documentation.• Identified issue impacting tens of thousands of end-customer purchases with existing service provider deployment (unrelated to active project) through data analysis, investigation of the interaction of multiple systems with careful and diligent work with multiple customer groups. Actions allowed client to resolve problem and avoid end-customer complaints.• Discovered significant bandwidth utilization problem in major service provider region (unrelated to active project) through data migration integration analysis and facilitated resolution with service provider customer.

London, Ontario, Canada

Responsible for end-to-end systems integration and in-depth evaluation of complex Cisco service provider solutions, including java and web applications, databases, three-tier architecture and third-party systems/applications for customer deployments. Requirement analysis and evaluation.• Demonstrated full system knowledge, including server/client interaction, by developing manual and automated test cases, process execution, performance analysis/testing and deep integration. Ensured quality and reliability of products and solutions.• Lead and participated in program and technical meetings with customers and third parties under prime integrator role responsible for overall solution. Routinely filled in for technical director and program managers and received very positive feedback.• Presented and designed remedies to customer management including detailed end-to-end security resolution, which resolved a major program blocking issue.• Ownership of key technical issues and results, coordinated resolutions and planning with internal/external cross functional groups and customers.

London, Ontario, Canada

Deployed, maintained, designed and planned multi-vendor data center which facilitated multiple customer projects. Engaged in capacity planning, monitoring, expansion, procurement, created operations processes. Responsible for third-party systems and applications to replicate customer environments, prototype new configurations and facilitate testing. Experienced entire project life cycle.• Integrated systems with third-party vendor systems, customer environments and viewed problems in strategic manner. Developed comprehensive understanding of complicated multi-vendor applications and systems. Worked collaboratively with customers to resolve implementation issues. Supported customers by troubleshooting and resolving issues.• Researched and advised on new technologies for production and lab deployments. Managed and coordinated partner/vendor efforts and internal resources to achieve optimal outcomes.• Implemented and configured Cisco network routers, switches, CMTS (cable tv network) to prototype and/or mimic customer environments. Demonstrated knowledge of networking protocols, investigation, security.• Deployment of systems comprised of IBM/HP enterprise servers and SANs, running VMWare VSphere, Red Hat Linux, Windows Server. • Subject matter expert, support, design and implemented lab environments with H.264 MPEG video streams, video on demand (VOD) systems, QAM, switched digital video (SDV), video transcoders, multiplexors, ethernet/DOCSIS networking, Cisco DNCS.

London, Canada Area

• Coordinates solutions with various internal departments and vendors. Ensures alignment of technical requirements, issues, and applies change control.• Spearheads/plans initiatives to integrate with new technologies – Integration of new systems/configurations. Resolved critical field customer issue for Cox Communications by spearheading proving compatibility of Cisco xDQA QAM (cable RF equipment) with TVWorks product.• Develops Infrastructure strategies for optimal support of Engineering, System Integrations and Test, Customer Support and optimal utilization of resources.• Test/verification of Infrastructure to product relationship making use of Product Scope and Specification documentation, signal analyzers. Defect and resolution reporting/tracking.• Supporting and facilitating customer needs by maintaining systems and relevant/reliable environments. Responsible for technical solutions and problem resolutions.• Acts as team representative during strategic product and project planning for VOD. Subject matter expert.