Jeff Hendricks Email & Phone Number

Manage all pre-sales technical activities for direct and channel sales for the mid-Atlantic and southeast regions.Guide managed service activities to assess, identify and present security, utilization, optimization and ROI opportunities.Provide customer and market input to Product Management, Engineering, Customer Service, and other groups within SecureLogix.Work with customers to understand their voice infrastructure, concerns, call flows, and security needs; then design a solution to provide a central point of management and enforcement for their TDM, SIP, or mixed service environment.Perform account health checks, to ensure that the customer is getting maximum benefit from their purchased solution and make suggestions for improving security policy and/or resource utilization.

Act as voice operations team’s technical lead in new system designs and troubleshooting of high-visibility issues. Provide communication systems engineering and analysis to upper management to provide technology options in order to meet the needs to the existing business climate.Installed, configured, and implemented the Avaya SIP Enablement Server solution for faxing and IVR functions internal to the company.Troubleshoot H.323 and SIP issues with the network teams by utilizing span ports, taps, data aggregators, and packet capture tools such as WireShark. Upgrade G3r with EPNs to S8720 architecture. Work with executive-level management on confidential projects to increase telephony security and resource utilization insight. Maintain a growing enterprise system consisting of S8720 processors and branch LSPs. Maintain and manage all peripheral systems to the voice infrastructure, including firmware & settings server for IP Telephones, VeraSMART call accounting, SecureLogix ETM appliances and software, and Avaya Integrated Management. Create training documents for common tasks as well as programming/installation of new branch gateways. Maintain the telephony infrastructure of an enterprise data center, consisting of three Definity G3s, large RightFax environment lines, several IVRs, line-side T1s, analog lines, digital lines, IP trunking, and IP Softphones. Use Microsoft Visio to create graphical depictions of routing vectors, systems configurations, and voice network topology. Audit and program translations for redundancy between several Avaya G3 systems in a 24x7 data center. Research, evaluate, and recommend peripheral systems for security, recording, and reporting. Assist all Voice Operations team members with IP troubleshooting for peripheral devices and IP softphone setups. Write capital expenditure requests for equipment, software, licensing or services to maintain our ability to quickly respond to business needs.

Order, turn-up, and test new service from telcos in T-1 CAS and PRI configurations. Execute moves/adds/changes as requested in HP OVO. Research and recommend systems for monitoring telephony equipment health/status where SNMP was not available. Assist in new system installations and training. Design disaster recovery plan for redundant PBX systems translations in Data Center.

Configure and install new computers, monitors, fax machines, printers and telephones for end users. Configure new servers for production processes. Troubleshoot and remedy network connectivity issues for end users and process servers. Establish proper permissions for process users and end users in network shares, drive permissions, and databases. Troubleshoot any issues with in-house applications on end user machines. Experience with Windows NT 4.0 Workstation, 98, 98SE, 2000 Professional, XP Home & Professional, NT 4.0 Server, 2000 Server (Standard & Enterprise), and 2003 Server.

Organize and complete vehicle maintenance tasks along with other crew members. Second in command of four-man combat vehicle crew. Train fellow crew members on tasks associated with their vehicle and positions. Orient new soldiers to the unit and its personnel. Conduct regular training of all unit personnel and test them to Army standard for their records. Act as sniper in the event of deployment in a civil disturbance scenario.

Configure and install new computers, monitors, fax machines, printers and telephones for end users. Configure new servers for production processes. Troubleshoot and remedy network connectivity issues for end users and process servers. Establish proper permissions for process users and end users in network shares, drive permissions, and databases. Troubleshoot any issues with in-house applications on end user machines. Experience with Windows NT 4.0 Workstation, 98, 98SE, 2000 Professional, XP Home & Professional, NT 4.0 Server, 2000 Server (Standard & Enterprise), and 2003 Server.

Responsible for finding new online resources of criminal background information. Search online data resources for detailed criminal information. Created department documentation for the various sources and methods of obtaining information. Responsible, within the department, for troubleshooting access problems to online resources.

Bachelors, Information Technology - Network Management

Associates, Board Of Governors

Activities and Societies: Alpha Phi Omega, ROTC