Jeff Hensel Email & Phone Number

Fargo, ND, US

Fargo, North Dakota, United States

• As a digital transformation company, Microsoft is also investing in our own digital business transformation. I led an effort to help define services modernization opportunities across people, process, and technology to.
• Human-centered design thinking workshops
• Broad cross-company alignment on modernization goals
• Developing new ways of working to drive cultural change
• Adopting venture capital approaches to progress
• Iterative validation with customers and employees to ensure business value

Fargo, North Dakota Area

Accountable for global operational strategy and program management for Digital Solutions and Success (DSS) Operations supporting Enterprise Services. This includes operating model process design and change management implementation as well as ongoing communications and learning support across all time zones.Responsible for budgeting and forecasting.

Fargo, North Dakota Area

Led a talented team driving Launch Fulfillment excellence at Microsoft across all go to market portfolios. This included Product, Offer and Price list execution and fulfillment along with overall readiness coordination (Customer, Partner, and Field) of content and distribution across Microsoft teams involved with launches.To accomplish this we leveraged a.

Providing general management and leadership across the Americas enabling me to leverage my passion for superior customer and partner experiences as well as agile team leadership techniques to achieve business growth across both cloud and on premises product portfoliosDeveloped and implemented agile team processes across global Microsoft Operations in.

Led a cross-discipline research and development team (development, test, program management) to deliver multiple versions of Dynamics ERP/CRM integrations, Management Reporter, FRx, Enterprise Reporting, and Forecaster in both on-premises and cloud-based (SaaS) solutions.Provided leadership in transitioning to an agile software development process which.

Cross-discipline (Development, Test, Program Management) leadership to deliver innovative new productsFocus on emerging technologies and across the Microsoft Dynamics and Microsoft Office/SharePoint as well as across Dynamics CRM and ERP products

Fargo, North Dakota, United States

While on a Civic Leave from Microsoft, I led a talented team of Customer Success Managers, Business Analysts, Process Improvement professionals, Project Managers, and a Digital Design team. Partnering with Team ND Departments and Agencies our goal was to deliver world-class, human-centric government experiences for the constituents of North Dakota.Using.

Led a program management team in delivering diversed product offerings in e-commerce, CRM and ERP solutions.Project managed key portions of an overall program, working with development, test (QA), documentation and support to deliver new features within a commercial software product (Great Plains).Led Program Management on an application integration.