• Act as director for a team of 8-10 technical application support specialists and variable print developers who create complex variable print templates using both Pageflex & Chili Piblish variable print development tools• Subject matter expert in Sitecore Four51 Storefront, LiftOff, DB Commerce, Pageflex Storefront, and other ecommerce applications; working with our customers in the print and promotional product distribution industry• Handle incoming support and variable print project tickets; delegate and manage team working queue• Maintain skill set by working along side technical application support and vdp team to accomplish project goals• Develop, direct and impliment policies and procedures to both equip the team for success and maintain high standards of output. Reliable source of information to equip clients for success on the supported ecommerce platforms• Develop and impliment training modules for new contractors, employees & customers. The training includes: comprehensive application training, variable print development tools, workflow suggestions• Utilize print industry experience to help create efficiencies in the process workflow for both clients and internal teams• Assist the development team with project management, suggesting features to develop & test on applications• Maintain up to date online document catalog of custom application features that have been developed, procedures for unique customer situations, training documentation & standardization of customer site builds, variable print development and more

Public presenter and seasoned public speaker on a variety of compelling topics. My goal is to evangelize the message that marketing and ecommerce must be well integrated. During my talks, I disucss what to consider when selecting an ecommerce platform, why integrated marketing is so vital to the process and how to think differently about ecommerce. Other topics of expertise:• Variable Template building (specifically Pageflex)• Relational marketing and authenticity

Assisted in the rebrand project of Arkray packaging. Used my production design skills to make wholesale changes to Arkray's brand. Helped strategize with the product marketing teams to develop engaging look, feel and content for newsletters.As part of the event marketing team at Thrivent Financial, I helped develop creative in order to help capture new opportunities for the Girls Night Out and Couples Night Out events. I was a member of the product development team that strategized the formation of a secondary financial company, serving non-Lutheran families, which eventually became Brightpeak Financial. My print layout skills were very useful in redesigning the 2012-2013 product catalog for Hazelden.

• Responsible for the strategic planning in sales & marketing.• Strategized with leadership team on marketing, events, sales activities, and training.• Responsible for implementing new recruitment practices using the latest digital media, CareerBuilder, Monster, Facebook and LinkedIn.• Realized a 30% increase in quality candidate recruitment and reduced attrition due to better quality candidates.• Worked closely with the VP of Sales to develop new lead generation techniques.• Responsible for the training of new techniques; instituting tools to gauge performance.• Through the new techniques, each business developer realized a 25% higher close ratio due to simple follow up and using the same marketing messages.• Managed all vendor relationships from marketing, printing, media buy.• Effectively led and managed a team of internal marketing professionals.• Maintained a working plan for long­term growth that included activities for every department and was responsible for deploying that plan; which included training and leadership over my areas of influence.• Developed new field and online marketing material• By using SEO, online marketing techniques and referral based networking, built up a lead base.• Managed the social media accounts, engagement, content strategy and brand identity.• Rex Studio became a Tier 1 web vendor for BOSCH and a premier web provider to CMU.• Nearly tripled sales from 2012 to 2013.

I was responsible for presenting the networking education minute to my BNI chapter every week. I developed a customized 3 minute presentation that was designed to help the members get excited about their businesses, generate ideas to grow their business, help expand their networking skills and integrate marketing ideas into their business plan.

The Chamber Ambassadors are the Public Relations arm of the Chamber of Commerce. We represent the over 2000 Fargo Moorhead West Fargo Chamber members as volunteers to celebrate local business' accomplishments.

• Strategic development for client’s marketing plan & managed the deployment.• Created communication strategies for client marketing plans.• While utilizing data, suggested future actions for bigger impact.• Managed the large marketing projects by.• Assisted in the development of big­-picture marketing vision for clients and worked with advertising to add components to client strategy.• Led social marketing training seminars.

• Created websites developed on the Joomla content management system. • My team helped develop long term social media and online marketing strategy to help the website create solid leads for the client.• Each client reported at least a 30% increase in inbound leads from the sites developed and marketing strategy created.• Create solid brand identity for clients through the graphic design department and provided strategic marketing plans for long-­term growth.• Managed small internal team of design and coding professionals.• Led seminars, training sessions.• Referral based marketing through memberships in BNI and local Chambers of Commerce.

With my exceptional knowledge and skill of the Four51 system,I consulted with current Four51 customers who needed e-stores built, templates created, and support on the systemFull web development using the Joomla! platform and templates, website integration with Four51,full service graphic design and complete Pageflex template building.

Support Specialist• Using exceptional customer service, and my vast experience in the printing industry, answered customer with questions about the system and troubleshooted solutions by testing and utilizing other resources• Managed customer interaction using the Netsuite CRM tool• Worked with application developers to find solutions to complex e-commerce problems• Supported Pageflex softwareKnowledgebase Administrator• Selected by senior management to work with a team to develop and implement a customer facing knowledgebase to achieve department’s objectives• Oversaw the creation of new articles and knowledgebase management using the Talisma Knowledgebase product

Graphic Designer/Pre-press Specialist• Designed customer work, pre flighted incoming jobs, edited or manipulated previously created jobs• Consistently provided exceptional customer service and accurate detailed workflows to handle customer jobs.• Managed digital output devices and ctp output for offset presses• Managed supplies for pre-press and digital output departments• Used creative skills to represent customer ideas from thought to finished product

Graphic Designer• Designed all manner of business forms with specific press requirements and with strong attention to detail• Used my wide range of experience to design custom items on a project to project basis• Assisted in the Docutech department, setting up files and managing the output devices• Assisted in the platemaking/stripping department, burning plates for press and stripping flats for platesScheduler• Scheduled flat jobs and handled the schedule of the composition department. Backed up the scheduling for rotary and docutech jobs as needed.

As a member of the leadership team at my branch, I was responsible for all aspects of the production floor. I maintained a free flowing system of projects while ensuring a high degree of client service. With a maximum team of 10, I ensured complete branch coverage, ordered product and supplies, helped with project production, trained team members on new techniques and products. Assisted the Sales Manager in developing new leads for the branch. I motivated the teams to provide exceptional client service, produce with excellence and take pride in their positions.

I was responsible for the entire production floor. I managed the employees on my shift, scheduled projects, ensured quality products, ordered supplies, managed payroll, provided exceptional customer service and created solutions for client's needs

Keeping the campus and students of North Central University safe and secure.

Manage production schedule to finish client job orders

George Jr Republic is a facility that specializes in assisting in the rehabilitation of pre-teen and teenage boys. As the awake overnight, I ensured the safety of the youth in my cottage. Then I helped with the morning routine to get the students off to school. I was promoted to a trainer where I trained in new overnight staff in a variety of cottages. Additionally, I was selected as a back-up supervisor who checked in each staff member and ensured staff compliance with overnight procedures.

Through a variety of lead generation techniques and introducing Honda product to new walk in clients, I became a highly successful associate at Fox Auto Mall. My sales skills were initially developed here and honed over time. I learned a highly collaborative, relational approach to selling Honda vehicles.

As a member of the production team at Pegasys Cable, I was responsible for the direction and live-air production of a variety of public access television shows. In particular, I was the assistant director for a long running movie trailer show, the director of an hour long live call-in sports talk show and an hour long religious variety show. I was part of a technical team for remote tapings and participated in training new volunteers on using the control room assets for their own shows.