Jeffrey Shaffer Email & Phone Number

Collegeville, PA, US

Ensure successful incident management processes are properly followed. Assume site supervisory responsibilities in absence of Manager. Perform analysis of complex system and network problems. Ensure production change management issues comply with policies/SOPs and related procedures. Effectively utilize new technology to improve group efficiency and.

Filled positions of increasing responsibility including: Associate Programmer-Technical Support interacting with the customers resolving issues for mainframe system errors and application day end production. Also, Data Center Senior Operator responsible for first and second level mainframe infrastructure hardware/software support.

2010At senior level, ensured successful incident management processes were properly followed. Implemented procedure modifications, documented problems and formulated recommendations for improvements to systems and procedures.During company merger, trained, empowered and motivated new support team members resulting in seamless transition. Designed and.

Ensured accurate application client installation and support, client server application implementation and daily support efforts. Followed strict infrastructure management guidelines including server performance monitoring, task scheduling, storage management/capacity planning, incident reporting and change control management.Exceeded management.

Proactively provided 2nd and 3rd level support of SEI's suite of Open Architecture Products that utilize a combination of thin/fat client and Web access methods.Tested and implemented new product releases and Disaster Recovery/Business Continuous design.

Key member of a team that designed deployed and supported an innovative client server application infrastructure growing to over 180 UNIX and NT servers in 3 years.Created and successfully implemented UNIX system disaster recovery plan for 6 production application infrastructures meeting strict security regulation standards.Proactively maintained primary.

Proactively solicited expertise from each datacenter support member to create an informal training forum. This resulted in removing communication barriers between technical support groups, enhanced technical expertise and inspired several employees who were successful in advancing their careers.Demonstrated leadership ability while assuming Site Manager.

Provided support and troubleshooting for mainframe network remote and internal clients. Utilized several link monitoring tools including Telenex, LanAlyzer and Netview.

Maintained and supported mainframe infrastructure architecture and production schedules utilizing CA Scheduler.