Jeff Imes Email & Phone Number

Columbus, Ohio, United States

Cranberry Township, Pa, Us

IT professional with 30+ years of experience in Infrastructure, Applications, and Technology GRC. Currently on contract with SSi People to PNC Bank as a Senior Risk Manager / Architect.Duties include performing 2LOD functions such as Independent Review, Issue Validation, MRA review for OCC/URSIT matters, oversight of Technology-based Risk Appetite documentation, and alignment with Site Reliability, Incident, Event and Problem Management domains.

New York, Ny, Us

Responsible for the firmwide governance of the Technology Event Management standard within JPMC, ensuring the alignment of the standard and its control objectives & procedures to industry frameworks (e.g., ITIL, COBIT, NIST) and regulatory requirements (e.g., FFIEC, ECB, MAS).Performed annual reviews and recertifications of Event Management standard and its control procedure and objectives to ensure compliance with regulations and industry frameworks.Oversaw change management of Event Management via JPMC’s version of the RSA Archer GRC system and their Corporate Operational Risk Environment (CORE) system.Presented monthly and quarterly reports to stakeholders and senior GTI management, including metrics, initiatives, Risk Review, progress on Issues & Action Plans, and release schedule for updates.Met regularly with Information Security Managers (ISM’s) and Second Line-of-Defense (2LOD) to review risk capacity, appetite, and tolerance, and to perform risk identification, gap analysis, testing, and mitigation.Assisted CTC ISM staff with annual assessments and audits of Event Management to demonstrate compliance and to discover potential gaps for remediation.Performed annual reviews covering Regulations, Industry Best Practices, Business Continuity Processes (BCP) and Business Impact Analysis (BIA) for Event Management.Wrote and published the firmwide process documentation for Event Management, describing the standard and its control objectives & procedures, and maintained Confluence wiki detailing the standard in plain English.Architected and built a dashboard to measure and report on the performance of the firm’s 5000+ applications and 1M+ infrastructure assets against the Event Management standard.Firmwide subject matter expert on Technology Event Management and its role in the Incident & Event Management policy area.Provided training, education, and guidance to GRC staff and JPMC employees on the standard’s language and requirements.

New York, Ny, Us

Product Manager for JPMC GTI Infrastructure Monitoring team, with oversight and management of the firm's enterprise technology monitoring tools and applications used globally by all Lines of Business for their Technology Event Management & Monitoring requirements. Ensure and track team progress on development of the Product and collaborate with internal stakeholders to set the Product’s direction and strategy.Participate in Agile sprints and daily scrums to review work and backlog, assigning staff and prioritization to JIRA work items.Identify risks to the Product’s features and work with ISM’s and team members to ensure timely remediation.Responsible for the execution of Risk Control Self Assessments (RCSA) against the Product & its associated applications to ensure compliance with firmwide ITSM standards such as Incident, Change, Capacity, and Access Management.Engaged with JPMC Audit for annual internal audits of the Infrastructure Monitoring product, as well as with external auditors to ensure PCI DSS Level 2 re-certification via Coalfire QSA.Functioned as the Technology Resiliency coordinator for our parent organization’s Product Portfolio which included Infrastructure Monitoring, Job Scheduling, and Visualization, and ensured the currency of Disaster Recovery plans and the execution of planned & unplanned HA/SR/DR testing within their Return To Operation (RTO) timeframes for each of these Products and their underlying applications.

New York, Ny, Us

Responsible for development, engineering, and third-level support of the JPMC GTI Infrastructure Monitoring product, with support of firmwide monitoring tools such as IBM Tivoli Monitoring, IBM Netcool, Microsoft SCOM, VMWare vRealize Operations Manager, EMC SMARTS, and Prometheus.Led multiple global teams of developers and systems engineers developing microservice automations to enable scripted and repeatable automated application failovers utilizing Ansible framework.Presented department-level Objectives & Key Results (OKR) to the team, defined and set goals & KPI measurements to track progress, and reviewed results with the team and senior management on a regular basis.Prepared and reviewed financial budgets with senior management to ensure proper cost recovery of the Product, and wrote Python script to automate the monthly billing process.Utilized project management fundamentals such as project planning, task tracking, project execution, monitoring, and reporting to ensure that team initiatives were kept on track, on time, and within our budget.Was responsible for the interviewing and hiring of new associates to the team, ensuring that candidates have the necessary skills and culture fit with the team, organization, and corporation.Held weekly group meetings with team to discuss overall workload, deliver communication from senior management, ensure that training plans are current, review annual goals and objectives, discuss upcoming activities, and solicit feedback from teamMet 1:1 with individual staff to discuss workload, listen to employee feedback, hold annual performance reviews, and deliver annual compensation statements.Created a knowledge base for the team within the Atlassian Confluence wiki software on our Products & applications, and subsequently integrated the Confluence with Atlassian’s JIRA bug tracking tool to enable collaboration of team projects & efforts, both within the team and externally with customers.

New York, Ny, Us

Operations Manager for the CTRBS Unix Administration team, with oversight of multiple system administrators providing multi-platform support for JPMC’s Finance, HR, and Retail banking LOB’s.Led a 30-person global team of UNIX system administrators, ensuring the creation, maintenance, upgrades, and troubleshooting of 1000+ systems running Solaris, Linux, AIX, and HP-UX.Ensured the day-to-day duties and project assignments of the team to meet customer requirements for operating system activities.Monitored and assigned incident management trouble tickets to staff to ensure that the functionality of impacted systems are restored within the required “Return To Operation” (RTO) time frame mandated by the SLA requirements with our customers.Maintained the team’s oncall rotation to ensure that critical system support is available on a continuous 24x7x365 basis, as well as regional handover from staff in USA to India and vice versa.Liaison between system administration organization’s Senior Management and the LOB Application teams that we provided system support for.Wrote the team’s procedures and runbooks within the Confluence wiki knowledge base to enable global consistency of our approach. Ensured that team members would contribute to the Confluence wiki with system-specific information to aid the team’s overall ability to support our technology footprint.

New York, Ny, Us

Senior Unix Administrator for JPMC with expertise in the design and construction of the firm’s standard operating system build for the Sun Solaris operating system.Was responsible for the installation, configuration, maintenance, and troubleshooting of Solaris and Linux operating systems across JPMC’s global data centers.Developed JPMC’s Solaris standard operating system build and built, deployed, and maintained the Solaris Jumpstart server infrastructure across dozens of global data centers, to ensure consistency and availability of OS build capability.Developed, tested, and released a complex DR mechanism, utilizing SRDF replication of all UNIX filesystems, on Solaris 10 servers located in separate regional data centers. This enabled rapid DR failover and failback of critical applications to ensure operational uptime requirements and service level objectives set by the customer.Participated in mandatory 24x7 oncall rotation to ensure continuous availability of critical system support.

Wayne, Pa, Us

Contractor performing Unix System Administration at AT&T Bell Labs in Reynoldsburg, OH. Lead Solaris System Administrator provided operating system and webmaster support for primary Internet-facing websites for AT&T (https://www.att.com).Handled hardware and OS installation, patching, troubleshooting and upgrades.Performed data center migration of 200 servers, to a new data center located five miles away, with minimal impact to customers.Functioned as the lead security administrator for the team and designed, built, and operated our teams Checkpoint Firewall-1 infrastructure, along with the implementation of IPSEC communication between Internet, DMZ, and Intranet layers.

Williamsville, Ny, Us

Contractor performing Unix System Administration at Lucent Technologies in Reynoldsburg, OH. Responsible for system administration for several SunOS and Solaris servers, ensured consistent builds of servers, patching, and maintenance.Collaborated with a team of system administrators, across development and manufacturing applications.Provided 24x7 support for Unix systems, including activities requiring late night and weekend support.

Atlanta, Georgia, Us

Performed system administration for 500 servers, running proprietary NCR UNIX operating system.Developed and maintained a shell script that was adopted firmwide, to enable Unix system backups, and restores.Maintained servers ranging from single CPU tower systems to massively parallel frames.