Jeff Jappinga Email & Phone Number

Arlington, Virginia, United States

Arlington, Va

Develop, publish and maintain Distance Learning reports for the Foreign Service Institute, National Foreign Affairs Training Center, State Department.Track student progress and course completions of all training provided by the department for employees in the US Government Foreign Service, and other courses offered to outside entities.

Fairfax, Virginia

Business-to-Business Sales Associate providing employee benefits consulting supporting income assurance in case of Accident, Hospitalization, Cancer, Critical Care, and Short-Term Disability.

Develop, publish and maintain Distance Learning reports for the Foreign Service Institute, National Foreign Affairs Training Center, State Department.Track student progress and course completions of all training provided by the department for employees in the US Government Foreign Service, and other courses offered to outside entities.

As report developer for the Foreign Service Institute in the State Department, it is my responsibility to develop Business Intelligence reports from several joined student tracking databases.

Project management - Design and implement ITIL technologies in a federal government national call center, merge all corporate helpdesks in to one functional unit, upgrade existing software support system, design and implement customer and technician web applications to access call center records.

As the HEAT software administrator at the Department of Education, my responsibilities included monitoring helpdesk events to recommend changes to helpdesk database structure, daily/weekly status reports supporting the contracted service level agreements, writing reports and working within change management requirements to modify software for optimal performance and Article 508 compliance.

As HEAT software administrator, my responsibilities included managing the HEAT software applications, web pages and reports for AARP Headquarters, to include change management of software upgrades and changes to existing database design to support tier 1, 2 and 3 helpdesk operations.

Director of software marketing, and sales, and follow-through integrations of all HEAT software sales and installations. Sales/Integration Services totaling $340k resulting in +30% revenues in gross profits. Clients included many educational, government and private organizations.

Director of Information Technology coordinating software marketing, and sales, and follow-through integrations of all HEAT software sales and installations. As the corporate network administrator, I was responsible for the development, installation, and implementation of all Windows NT servers, and connectivity to the Novell servers at corporate headquarters internet and intranet, to include the Primary and Backup Domain Controllers, Exchange, Proxy, Firewall and Internet Web servers, file servers, application servers, routers, switches and hubs. My expertise includes development and connectivity of MS SQL Server into the web design enabling continual updates and replication across LANs and WANs.

HEAT software administrator, a critically sensitive position. Responsibilities included review of present and future policy and procedure tracking difficulties within the department; programming changes in HEAT software to provide input to a master client server (Oracle) database creating historical records of problem types, assignments and inventories; create reports using Crystal providing status, backlog, trends and historical information on all IS problems.

Positions held included Assistant Store Manager, Point-of-Sale/Store Support Systems Coordinator, Computer Repair Field Technician, and the Computer Technical Support Supervisor/Helpdesk Manager supervising several personnel providing helpdesk, call center and first level support to all of the corporate and store computer systems, networks, peripherals, and telecommunications.

Simultaneously managed Trak Auto and Dart Corporation helpdesks, which included ensuring POS systems for 300+ stores received daily computer updates, polled and compiled sales data, analyzed sales data for discrepancies, coordinated corrective downloads, managed two teams of helpdesk personnel, coordinated hardware and software repairs on over 1000 computer systems.

Honorable Discharge and retirement for 21 years of service. I performed several functions in leadership and administration/managerial roles that included positions requiring secret or confidential security clearances. Assigned as First Sergeant of large student company (342 personnel), and a division transportation unit (152 personnel). I was assigned supervisory duties such as Engineer Support Shop Supervisor, Repair Shop Foreman and Motor Sergeant providing maintenance and logistics support for several Engineer, Ordnance, Air Defense and Surface-to-Surface Missile System support units.

Dm/Ist, Management With Specialties In Information Systems Technology

BS IT; MBA; DM IST

Mba, Business Administration

MBA - Masters in Business Administration GPA - 3.95

Bs/It, Information Technology

BS/IT - Bachelor of Science / Information Technologies GPA - 3.78