Jeff Jappinga Email and Phone Number
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Experience: Several years experience consulting private and government organizations, providing expertise on reports requirements, SQL programming, and helpdesk operations through modifications of business rules and operational requirements. Providing reports development to track metric milestones and service level agreements. Conducting web seminars and video conferencing meetings. Developing lesson plans and conducting IT training. Goals: 1. To work in an environment in a management capacity for an organization that can use my skills and abilities to improve corporate value and worth. 2. To complete my Doctor of Management with Specialties in Information Systems Technology (DM/IST) degree. 3. To become a corporate executive or create my own business. 4. To teach Management and Information Technology at a university.Specialties: Helpdesk Consulting; Electronic Reports Development; Business Intelligence; Knowledge Management; Helpdesk Management, MS SQL, Networking, MS Windows, MS Office
Systems Plus, Inc.
View- Website:
- sysplus.com
- Employees:
- 75
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Database EngineerSystems Plus, Inc. Jul 2021 - PresentArlington, Virginia, United States
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Database SpecialistOrganon Advisors Mar 2016 - Jan 2023Arlington, VaDevelop, publish and maintain Distance Learning reports for the Foreign Service Institute, National Foreign Affairs Training Center, State Department.Track student progress and course completions of all training provided by the department for employees in the US Government Foreign Service, and other courses offered to outside entities. -
Aflac AssociateAflac, Fairfax, Va Mar 2015 - Jul 2015Fairfax, VirginiaBusiness-to-Business Sales Associate providing employee benefits consulting supporting income assurance in case of Accident, Hospitalization, Cancer, Critical Care, and Short-Term Disability.
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Crystal Reports DirectorBuchanan & Edwards Mar 2011 - Sep 2014Develop, publish and maintain Distance Learning reports for the Foreign Service Institute, National Foreign Affairs Training Center, State Department.Track student progress and course completions of all training provided by the department for employees in the US Government Foreign Service, and other courses offered to outside entities. -
Report Developer / Comsys Llc Sub To Buchanan & EdwardsForeign Service Institute - State Dept. Dec 2005 - Mar 2011As report developer for the Foreign Service Institute in the State Department, it is my responsibility to develop Business Intelligence reports from several joined student tracking databases.
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Helpdesk Architect / Nci Inc.National Nuclear Security Agency Jun 2005 - Dec 2005Project management - Design and implement ITIL technologies in a federal government national call center, merge all corporate helpdesks in to one functional unit, upgrade existing software support system, design and implement customer and technician web applications to access call center records.
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Heat Administrator / Ats, Inc.Department Of Education Mar 2004 - Jul 2005As the HEAT software administrator at the Department of Education, my responsibilities included monitoring helpdesk events to recommend changes to helpdesk database structure, daily/weekly status reports supporting the contracted service level agreements, writing reports and working within change management requirements to modify software for optimal performance and Article 508 compliance. -
Heat Software Administrator / Tech UsaAarp Sep 2002 - Mar 2004As HEAT software administrator, my responsibilities included managing the HEAT software applications, web pages and reports for AARP Headquarters, to include change management of software upgrades and changes to existing database design to support tier 1, 2 and 3 helpdesk operations. -
Director Of Professional ServicesApplied Technologies, Inc. Sep 2001 - Aug 2002Director of software marketing, and sales, and follow-through integrations of all HEAT software sales and installations. Sales/Integration Services totaling $340k resulting in +30% revenues in gross profits. Clients included many educational, government and private organizations.
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Director Of Information TechnologyIndigo Concepts Corporation Sep 2000 - Aug 2001Director of Information Technology coordinating software marketing, and sales, and follow-through integrations of all HEAT software sales and installations. As the corporate network administrator, I was responsible for the development, installation, and implementation of all Windows NT servers, and connectivity to the Novell servers at corporate headquarters internet and intranet, to include the Primary and Backup Domain Controllers, Exchange, Proxy, Firewall and Internet Web servers, file servers, application servers, routers, switches and hubs. My expertise includes development and connectivity of MS SQL Server into the web design enabling continual updates and replication across LANs and WANs.
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Heat Software Administrator / Ama TechnologiesBureau Of Alchohol, Tobacco And Firearms Aug 1998 - Aug 2000HEAT software administrator, a critically sensitive position. Responsibilities included review of present and future policy and procedure tracking difficulties within the department; programming changes in HEAT software to provide input to a master client server (Oracle) database creating historical records of problem types, assignments and inventories; create reports using Crystal providing status, backlog, trends and historical information on all IS problems.
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Helpdesk SupervisorTrak Auto / Dart Corporation Oct 1992 - Aug 1998Positions held included Assistant Store Manager, Point-of-Sale/Store Support Systems Coordinator, Computer Repair Field Technician, and the Computer Technical Support Supervisor/Helpdesk Manager supervising several personnel providing helpdesk, call center and first level support to all of the corporate and store computer systems, networks, peripherals, and telecommunications.
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Helpdesk SupervisorTrak Auto Corporation 1992 - 1998Simultaneously managed Trak Auto and Dart Corporation helpdesks, which included ensuring POS systems for 300+ stores received daily computer updates, polled and compiled sales data, analyzed sales data for discrepancies, coordinated corrective downloads, managed two teams of helpdesk personnel, coordinated hardware and software repairs on over 1000 computer systems.
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First Sergeant (Retired) 63Z5M / 16Z5HU.S. Army Mar 1971 - Jul 1992Honorable Discharge and retirement for 21 years of service. I performed several functions in leadership and administration/managerial roles that included positions requiring secret or confidential security clearances. Assigned as First Sergeant of large student company (342 personnel), and a division transportation unit (152 personnel). I was assigned supervisory duties such as Engineer Support Shop Supervisor, Repair Shop Foreman and Motor Sergeant providing maintenance and logistics support for several Engineer, Ordnance, Air Defense and Surface-to-Surface Missile System support units.
Jeff Jappinga Skills
Jeff Jappinga Education Details
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Management With Specialties In Information Systems Technology -
Business Administration
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University Of Phoenix Bs/ItInformation Technology
Frequently Asked Questions about Jeff Jappinga
What company does Jeff Jappinga work for?
Jeff Jappinga works for Systems Plus, Inc.
What is Jeff Jappinga's role at the current company?
Jeff Jappinga's current role is SQL Database Engineer.
What is Jeff Jappinga's email address?
Jeff Jappinga's email address is jj****@****ast.net
What is Jeff Jappinga's direct phone number?
Jeff Jappinga's direct phone number is 170332*****
What schools did Jeff Jappinga attend?
Jeff Jappinga attended University Of Phoenix, University Of Phoenix - Mba, University Of Phoenix Bs/it.
What are some of Jeff Jappinga's interests?
Jeff Jappinga has interest in Knowledge Management, Civil Rights And Social Action, Computer Technology, Business Intelligence, Call Center Operations.
What skills is Jeff Jappinga known for?
Jeff Jappinga has skills like Integration, Databases, Project Management, Itil, Management, Business Intelligence, Sharepoint, Microsoft Sql Server, Security, Information Technology, Sdlc, It Strategy.
Who are Jeff Jappinga's colleagues?
Jeff Jappinga's colleagues are Mariame Yansané, Csm, Cisa, Itil, Son Guinto, Brian Falcon, Taylor Henry, Eyasu Simret, Charles Staunton, Elliot Rushing.
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