Jeff Joy Email & Phone Number

Dallas-Fort Worth Metroplex

Leads a technology team that supports the American Eagle regional operation which operates 600 aircraft on 2,500 daily flights, and includes six airlines with three wholly owned and three affiliate airlines.

Dallas/Fort Worth Area

Leads a team that supports PSA and Piedmont airlines as a part of the American Eagle operation.

Oshkosh, Wisconsin Area

• Reporting directly to the SVP-COO, responsible for establishing, planning, and administering the overall policies and goals for the Information Technology, Crew Planning, Aircraft Scheduling, Dispatch and Crew Scheduling departments. • Responsible for the protection of the company’s electronic data, assets and business continuity as it pertains to Information Technology.• Leads corporate wide operational research initiatives to identify opportunities where advanced technology may assist in solving complex issues affecting our current and future cost structure in order to reduce and better manage these costs while optimizing our operational performance.• Responsible for managing the monthly pilot and flight attendant schedules to maximize efficiency and cost effectiveness while ensuring operational reliability; and ensuring that crew planning and crew scheduling staff remain compliant in administering the relevant sections of the Union collective bargaining agreements and the Federal Aviation Regulations.

Oshkosh, Wisconsin Area

• Reporting directly to the EVP-CFO, responsible for establishing, planning, and administering the overall policies and goals for the Information Technology department. • Responsible for the support and maintenance of all software applications, network infrastructure and telecommunications systems to ensure efficient, effective and timely service. • Responsible for the protection of the company’s electronic data, assets and business continuity as it pertains to Information Technology.

Oshkosh, Wisconsin Area

• Reporting directly to the President and CEO, responsible for leading the Crew Planning, Aircraft Scheduling, Dispatch and Crew Scheduling departments. • Responsible for all departmental budgets including managing crew hotel procurements.

Oshkosh, Wisconsin Area

• Responsible for gathering high level requirements and managing the pipeline for project ideas, requests, and deliverables. • Responsible for managing a team of Project Managers, Business Analysts and Application Developers for application development and support. • Understands departmental and company-wide business requirements and ensures the overall quality of the mission critical applications.

Toronto, Canada Area

• Manage existing applications, web sites, and databases while implementing systems and architecture.• Responsible for the overall guidance of the development team, support group, business analysts and their resources.• Responsible to meet with the customer management to define and achieve goals and objectives for the implementation of the project.• IT Lead for most major enterprise level IT projects; including implementation of Flight Planning Systems, M&E Systems, Crew Tracking, Flight Following, PBS and Revenue Accounting.• Led the implementation of technology in support of the start-up airline Roots Air including reservations, ticket sales and revenue accounting.

Toronto, Canada Area

• Built interfaces to different applications using SQL Server.• Supported Skyservice Airline’s applications and databases.• Web Administrator for www.skyservice.com and Skyservice Airline’s Intranet.• Supported the mission critical SOC applications.

Master Of Business Administration (Mba)

Bachelor Of Science (Bs), Business Administation

Applied Information Technology

Diploma Of Technology, Civil Engineering