Jeff Joy Email & Phone Number

Dallas-Fort Worth Metroplex

Leads a technology team that supports the American Eagle regional operation which operates 600 aircraft on 2,500 daily flights, and includes six airlines with three wholly owned and three affiliate airlines.

Dallas/Fort Worth Area

Leads a team that supports PSA and Piedmont airlines as a part of the American Eagle operation.

Oshkosh, Wisconsin Area

• Reporting directly to the SVP-COO, responsible for establishing, planning, and administering the overall policies and goals for the Information Technology, Crew Planning, Aircraft Scheduling, Dispatch and Crew.
• Responsible for the protection of the company’s electronic data, assets and business continuity as it pertains to Information Technology.
• Leads corporate wide operational research initiatives to identify opportunities where advanced technology may assist in solving complex issues affecting our current and future cost structure in order to reduce and.
• Responsible for managing the monthly pilot and flight attendant schedules to maximize efficiency and cost effectiveness while ensuring operational reliability; and ensuring that crew planning and crew scheduling staff.

Oshkosh, Wisconsin Area

• Reporting directly to the EVP-CFO, responsible for establishing, planning, and administering the overall policies and goals for the Information Technology department.
• Responsible for the support and maintenance of all software applications, network infrastructure and telecommunications systems to ensure efficient, effective and timely service.
• Responsible for the protection of the company’s electronic data, assets and business continuity as it pertains to Information Technology.

Oshkosh, Wisconsin Area

• Reporting directly to the President and CEO, responsible for leading the Crew Planning, Aircraft Scheduling, Dispatch and Crew Scheduling departments.
• Responsible for all departmental budgets including managing crew hotel procurements.

Oshkosh, Wisconsin Area

• Responsible for gathering high level requirements and managing the pipeline for project ideas, requests, and deliverables.
• Responsible for managing a team of Project Managers, Business Analysts and Application Developers for application development and support.
• Understands departmental and company-wide business requirements and ensures the overall quality of the mission critical applications.

Toronto, Canada Area

• Manage existing applications, web sites, and databases while implementing systems and architecture.
• Responsible for the overall guidance of the development team, support group, business analysts and their resources.
• Responsible to meet with the customer management to define and achieve goals and objectives for the implementation of the project.
• IT Lead for most major enterprise level IT projects; including implementation of Flight Planning Systems, M&E Systems, Crew Tracking, Flight Following, PBS and Revenue Accounting.
• Led the implementation of technology in support of the start-up airline Roots Air including reservations, ticket sales and revenue accounting.

Toronto, Canada Area

• Built interfaces to different applications using SQL Server.
• Supported Skyservice Airline’s applications and databases.
• Web Administrator for www.skyservice.com and Skyservice Airline’s Intranet.
• Supported the mission critical SOC applications.

Master Of Business Administration (Mba)

Bachelor Of Science (Bs), Business Administation

Applied Information Technology

Diploma Of Technology, Civil Engineering