Jeff Knowles Email & Phone Number

St Helena California

• Led a successful operational/Home Owners Association (HOA) transition from Ritz-Carlton Management to Timbers Resorts Management, completed while retaining all current staff. • Responsible for budget management, successfully operating the Timbers Bachelor Gulch property under budget each year for a savings of $159,000.• Managed the successful completion of a $6.6M renovation to the property including coordinating efforts to minimize impact to guests. • Directed the successful transition from Timbers Resorts to Montage Management while retaining all current employees. • Continually monitor hotel performance, implementing changes in strategy and direction as needed to achieve desired results. • Build strong relationships with both internal and external hotel/club customers including the general public, industry professionals, employees, labor unions and government officials to draw alignment with key goals and objectives. • Directed the operations of a hotel named the #1 in Europe and the #2 hotel in the world by Conde Nast. • Led a team to deliver exceptional results while working in a challenging, competitive environment with language barriers and cultural differences. • Spearheaded rebranding efforts including a re-launch of a hotel and club named the 12th best within the continental U.S. by Travel and Leisure magazine. • Developed and implemented a 5-Star service model that increases the level of service provided to drive increases in customer service, customer satisfaction and loyalty along with real estate club sales. • Responsible for performance management of up to as many as 150 employees, driving increases in the level of service delivered in line with organizational standards and hotel best practices. • Successfully managed all properties and hotels and employees in line with strict organizational standards

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