Jeff Lallo Email & Phone Number

Urbana, Oh, Us

Charleston, South Carolina, Us

Returning to the roots that I so enjoy - TEACHING...• Increased customer efficiency and effectiveness using Raiser’s Edge® (Database and Web Views) by leading virtual classroom instruction.• Interacted with and positively impacted a wide variety of nonprofit organizations.• Achieved advanced level of Raiser’s Edge knowledge in a wide variety of topics including: Import/Export, Query, Mail, DB Administration.• Prepared for and currently teach over 50 course titles.• Provided instruction on integrating Raiser’s Edge with Microsoft Excel, Word and Power Automate.

Us

• Overall responsibility for a department of 31 training professionals.• Financial accountability for a $6M annual budget – consistently challenged to do more with less.• Coordinate and lead the annual business planning & development process.• Build division-level monthly reports: including plan vs. actual and gap analysis.• Regularly present project activities and performance to company executives.• Ensure annual associate performance development process is administered.• Develop systems and processes that result in staff efficiencies.• Control product and service quality by administering a detailed customer feedback process .• Leverage Total Quality Management (TQM) tools and processes to resolve problems.• Create and administer customer assessments to determine actual training needs.• Supervise the development of class schedules that assure balance of customer needs and available resources.• Personally deliver classroom training to remain connected to customers.

Us

• Supporting responsibility for a department of 31 training professionals.• Support and contribute to the annual business planning & development process.• Build department-level monthly reports: including plan vs. actual and gap analysis.• Regularly present project activities and performance to company executives.• Ensure annual associate performance development process is administered.• Develop systems and processes that result in staff efficiencies.• Control product and service quality by administering a detailed customer feedback process. • Leverage Total Quality Management (TQM) tools and processes to resolve problems.• Create and administer customer assessments to determine actual training needs.• Supervise the development of class schedules that assure balance of customer needs and available resources.• Personally deliver classroom training to remain connected to customers.

Us

• Lead two Information Technology teams located in Marysville, OH and Torrance, CA.• Appropriately balanced technology and travel to meet the performance needs of team members.• Provided maintenance and administration of systems directly impacting the day-to-day performance of over 20,000 customers across North America: Sales, Finance and Manufacturing.• Systems and processes included: Help Desk, Desk-side Support, PC Installs Moves Adds Changes (IMAC), PC Hardware Imaging, Asset Management, Software Distribution, Software Compliance, Telephone IMAC, Collaboration Tools, Application Server Support, Technical Documentation, and Technical Training.

Us

• Managed large project budgets that resulted in multiple telephone system upgrades, conversion to a total Voice Over IP telephone system, PC Operating system upgrades, and Microsoft Office Suite upgrades.• Lead a group of communication specialists that provided telephone services to the company’s campus locations.

Us

• Lead an Information Technology team located in Marysville, OH.• Provided maintenance and administration of systems directly impacting the day-to-day performance of over 10,000 customers across North America: Manufacturing.• Systems and processes included: Help Desk, Desk-side Support, PC Installs Moves Adds Changes (IMAC), PC Hardware Imaging, Asset Management, Software Distribution, Software Compliance, Telephone IMAC, Collaboration Tools, Application Server Support, Technical Documentation, and Technical Training.

Us

• Lead an Ohio-based team of Application Developers that created and maintained business applications which directly supported the automobile and engine manufacturing process.• Customer locations included 3 major automotive manufacturing facilities in central Ohio.• Systems and processes included: Line Control, Lot Control, Part Traceability, Scheduling and Quality Data Collection.

Us

• Managed large project budgets that resulted in multiple telephone system upgrades, conversion to a total Voice Over IP telephone system, PC Operating system upgrades, and Microsoft Office Suite upgrades.• Lead a group of communication specialists that provided telephone services to the company’s campus locations.

Us

• Lead the daily activities of Level 1 and Level 2 Contact Center (Help Desk) associates.• Monthly call volume exceeded 8,000 calls.• Supported standard PC software as well custom in-house developed applications.• Customer locations included 3 major automotive manufacturing facilities in central Ohio as well as multiple support facilities in the surrounding areas.• Developed Work Instructions and Standard Operating Procedures used by the support staff.• Responsible for problem trend analysis and monthly reporting.

Lewis Center, Ohio, Us

• Delivered Instructor-led software training to corporate customers.• Courses conducted were held in the Worthington, OH training facility or on-site at the customer’s location.• Assigned as the sole on-site instructor for Honda of America, Mfg., Inc. in Marysville, OH.• Developed and delivered courses to Honda associates and affiliate companies.• Created, published, and managed the corporate IT training schedule.

Youngstown, Oh, Us

• Instructed traditional and non-traditional university students in courses that included: Computer Applications, Marketing and Business Management.• Functioned as academic advisor; consulted with students prior to course registration.

• Responsible for computer-based general ledger accounting entries, bank account reconciliations, tracking and payment of highway taxes accrued through interstate travel.

Master Of Business Administration - Mba, Marketing/Marketing Management, General

Bachelor Of Science In Applied Science: Consumer Behavior

Associate In Applied Business: Marketing Major

Associate Of Arts - Aa, Business Administration And Management, General