Jeff Lallo Email & Phone Number

Urbana, OH, US

Charleston, South Carolina, US

• Returning to the roots that I so enjoy - TEACHING...
• Increased customer efficiency and effectiveness using Raiser’s Edge® (Database and Web Views) by leading virtual classroom instruction.
• Interacted with and positively impacted a wide variety of nonprofit organizations.
• Achieved advanced level of Raiser’s Edge knowledge in a wide variety of topics including: Import/Export, Query, Mail, DB Administration.
• Prepared for and currently teach over 50 course titles.
• Provided instruction on integrating Raiser’s Edge with Microsoft Excel, Word and Power Automate.

US

• Overall responsibility for a department of 31 training professionals.
• Financial accountability for a $6M annual budget – consistently challenged to do more with less.
• Coordinate and lead the annual business planning & development process.
• Build division-level monthly reports: including plan vs. actual and gap analysis.
• Regularly present project activities and performance to company executives.
• Ensure annual associate performance development process is administered.

US

• Supporting responsibility for a department of 31 training professionals.
• Support and contribute to the annual business planning & development process.
• Build department-level monthly reports: including plan vs. actual and gap analysis.
• Regularly present project activities and performance to company executives.
• Ensure annual associate performance development process is administered.
• Develop systems and processes that result in staff efficiencies.

US

• Lead two Information Technology teams located in Marysville, OH and Torrance, CA.
• Appropriately balanced technology and travel to meet the performance needs of team members.
• Provided maintenance and administration of systems directly impacting the day-to-day performance of over 20,000 customers across North America: Sales, Finance and Manufacturing.
• Systems and processes included: Help Desk, Desk-side Support, PC Installs Moves Adds Changes (IMAC), PC Hardware Imaging, Asset Management, Software Distribution, Software Compliance, Telephone IMAC, Collaboration.

US

• Managed large project budgets that resulted in multiple telephone system upgrades, conversion to a total Voice Over IP telephone system, PC Operating system upgrades, and Microsoft Office Suite upgrades.
• Lead a group of communication specialists that provided telephone services to the company’s campus locations.

US

• Lead an Information Technology team located in Marysville, OH.
• Provided maintenance and administration of systems directly impacting the day-to-day performance of over 10,000 customers across North America: Manufacturing.
• Systems and processes included: Help Desk, Desk-side Support, PC Installs Moves Adds Changes (IMAC), PC Hardware Imaging, Asset Management, Software Distribution, Software Compliance, Telephone IMAC, Collaboration.

US

• Lead an Ohio-based team of Application Developers that created and maintained business applications which directly supported the automobile and engine manufacturing process.
• Customer locations included 3 major automotive manufacturing facilities in central Ohio.
• Systems and processes included: Line Control, Lot Control, Part Traceability, Scheduling and Quality Data Collection.

US

• Managed large project budgets that resulted in multiple telephone system upgrades, conversion to a total Voice Over IP telephone system, PC Operating system upgrades, and Microsoft Office Suite upgrades.
• Lead a group of communication specialists that provided telephone services to the company’s campus locations.

US

• Lead the daily activities of Level 1 and Level 2 Contact Center (Help Desk) associates.
• Monthly call volume exceeded 8,000 calls.
• Supported standard PC software as well custom in-house developed applications.
• Customer locations included 3 major automotive manufacturing facilities in central Ohio as well as multiple support facilities in the surrounding areas.
• Developed Work Instructions and Standard Operating Procedures used by the support staff.
• Responsible for problem trend analysis and monthly reporting.

Lewis Center, Ohio, US

• Delivered Instructor-led software training to corporate customers.
• Courses conducted were held in the Worthington, OH training facility or on-site at the customer’s location.
• Assigned as the sole on-site instructor for Honda of America, Mfg., Inc. in Marysville, OH.
• Developed and delivered courses to Honda associates and affiliate companies.
• Created, published, and managed the corporate IT training schedule.

Youngstown, OH, US

• Instructed traditional and non-traditional university students in courses that included: Computer Applications, Marketing and Business Management.
• Functioned as academic advisor; consulted with students prior to course registration.

• Responsible for computer-based general ledger accounting entries, bank account reconciliations, tracking and payment of highway taxes accrued through interstate travel.

Master Of Business Administration - Mba, Marketing/Marketing Management, General

Bachelor Of Science In Applied Science: Consumer Behavior

Associate In Applied Business: Marketing Major

Associate Of Arts - Aa, Business Administration And Management, General