Jeffrey Chao Email & Phone Number

California, United States

West Region

West lead for MDU market strategy and partnerships I Delivering Fiber broadband to MDU's and creating smart communities

Tustin, Ca

Seeking and Building partnerships with Mixed-Use Developers to build connected communities of the future with AT&T Fiber

Created business plans and supported business/capital strategy for Los Angeles and San Francisco Indoor Wireless infrastructure programs.

San Francisco Bay Area

Managed internal employee team & external vendors to plan, design, and deploy AT&T cellular infrastructure projects to improve wireless coverage in San Francisco Bay area Deployed 8 cellular sites in critical San Francisco city areas, improved call quality “CQI” metrics by 8% in local market Represented organization to AT&T External Affairs Directors by presenting weekly reporting metrics and supporting cross functional campaigns to increase community support of AT&T projects Site Acquisition Management: Drove Site Acquisition vendor efforts, reported results to organization VP Improved site tracking process by producing “Site tracker & Reason code maps” to visually document SAQ progress Construction Management: Trained and managed Construction Manager team to oversee construction projects Implemented pre-fabrication solutions to reduce cycle time by 25%

San Ramon, Ca

Managed a team of 11 Sales Executives performing door to door sales of AT&T U-Verse home solutions Turned around lowest performing sales team and boosted posted sales by 80%, representing a total increase in quarterly revenue from $15,097 to $35,425 in six months Achieved “Summit” accomplishment status for two direct reports, representing top two salespersons in the West Region Boosted submitted sales by 51% over three quarters by utilizing performance management and leading product training Reduced cancelled orders by 44% over a two quarter period

 Managed cross functional team to produce and implement customer support tools tracking customer cancellation reasons  Consolidated all current financial reports into a working “requirements document” to explain metrics and provide a snapshot at current profit and loss trends Designed and implemented new reporting procedures to measure customer churn from a business category perspective; results illustrated highly churning business segments and products

 Personally ranked #1 in Region, and #21 in Nation for Summer 2007 Accessory sales competition. Developed sales promotions with Nissan Dealers to increase purchases of Nissan parts and accessories  Boosted customer retention by up 20% and increased district customer satisfaction levels by 11% by implementing innovative solutions to Nissan Dealer Parts and Service departments

 Administered scheduling and development of $200,000 annual auto show budget. Authorized related expenditures and completed show season under budget  Analyzed dealer performance metrics to qualify prospective new Nissan dealers, prepared proposals for ownership changes and major legal actions Analyzed sales history data weekly to maximize vehicle production efficiency and accuracy, surpassed quarterly objective for accessory sales by 10% for 3 out of 4 quarters

Mba, Marketing, General Management

Activities and Societies: Marketing Association, Merage Student Association, Business Technology AssociationBusiness Consulting Projects.

International Marketing

Activities and Societies: MBA semester exchange program

Ba, Psychology

Activities and Societies: Lambda Phi Epsilon