Jeff L. Email & Phone Number

Alexandria, Virginia, United States

-Manage the work-orders and cataloging within REMEDY BMC version 9 Information Technology Service Management (ITSM) process. Controls planning and execution of the process tasks, activities, and resources to assure established cost, time, and quality goals are met.-Support day-to-day operations of the build and deployment team, including request intake.

Fairfax, Virginia, United States

• Troubleshoot technological issues and solve problems quickly to ensure business operations runsmoothly
• Installed new technology, including computer operating systems, software programs and applications,new desktops, and other computer hardware
• Perform regular maintenance on phone systems, computer systems, computers, printers, networksystems, and any other technical equipment
• Administer new user accounts, email mailboxes, and access levels for new employees to ensure theyhave everything they need to work efficiently
• Ensure company digital assets are backed up so all files are protected
• Assist with classroom, office, meeting, and event setup and support and other IT related tasks asneeded.

Alexandria, Virginia, United States

• Duties include: Assisting customers maintaining a variety of records (stored both manually andelectronically); verify statistical reports for accuracy and completeness; Perform Security duties andresponsibilities.
• Process documents necessary for Security operations using Probabilist 8000, C-cure and C-cure 9000
• Create, update and ensure accuracy of information on personnel security spreadsheets and databases
• Review required forms, processes, and screens security forms for completeness and accuracy
• Capture biometric data (taking facial photos and taking PIV card applicant fingerprints)
• Provide professional customer service. Delivers services in a pleasant, effective, and professionalmanner.

Silver Spring, MD

-Experienced in technical implementation/configuration scoping and peer review-Vendor relationship contact for 3rd party vendor implementation project tracking. Required thorough understanding/research/comparison of Verizon and 3rd party services to appropriately extend, cancel, renew or/and upgrade contracts/service procedures.-Designed and created Team.

Silver Spring, MD

-Tier II engineering escalation support, Akamai (3rd party vendor) specific support, portal guide/configuration management questions.-Networking basics trouble shooting; DIG, ping results, NSlookup, IP spoof testing, host header analysis.-Worked with customers and 3rd party vendor support such as Akamai Ccare and Akamai engineering to solve complex.