Jeff Malicki Email & Phone Number

Saukville, Wi

Usher and vendor at a local movie theater.

Various data entry and general office jobs in the Milwaukee and Madison areas

Amc Star Fitchburg 18

Usher and concessionist at a movie theater.

A renewable energies company offering an array of proprietary technologies and solutions spanning the electric power infrastructure from generation to delivery to end use.; Responsible for the setup and maintenance of PCs and smartphones; first-level helpdesk troubleshooting; software installation; end-user training on technologies. Worked closely with Human Resources and Management to ensure new user accounts were created in a timely manner prior to the new hire's start date.Migrated productivity suite from Office XP to Office 2007 to bring software up-to-date.Created an asset disposal program using the services of a third-party vendor as an environmentally-friendly way to get rid of antiquated and broken equipment.Assisted in changeover from Nortel phone system to Avaya VOIP system.

On-site computer repair service with over 80 franchise locations nationwide. On-site PC Technician Provided on-site computer repair, diagnosis and troubleshooting to residential and small business clients.Traveled to customers' homes or businesses to fix computer problems related to hardware or software issues, Windows problems, viruses, malware or spyware.Set up home networks including WEP security, wired/wireless connectivity, file/printer sharing.

Internet service provider to urban and rural residences and businesses throughout the country.Internet Technical Support Advisor Level 1Provided first contact resolution for customer e-mail, browsing, and dial-up connectivity issues.Provided additional support in Windows 98/ME/2000/XP, Outlook Express/Outlook, Word, and other common applications.Assisted customers with problems related to proprietary TDS software such as Internet Call Manager and TDS Accelerator.Closed an average of 25 - 35 calls per day.; Provided first level tech support for teachers and staff.Installation and troubleshooting of PCs, laptops and printers, removal of viruses/adware/spyware, desktop support, new user account creation using Novell Netware.Troubleshooting of Windows XP machines, hardware, common software applications such as Word, Excel, Powerpoint, and other peripheral devices.

• Web designer for an internet development house• Responsible for creating Computer-based Training CDs (CBTs) for major client using HTML, Macromedia Dreamweaver, Adobe Photoshop and Flash• Responsible for Quality Control on all outgoing CBTs

Education record

Associate'S Degree, Computer Systems Administration