Jeffrey B. Miller, Mba Email & Phone Number

Greater St. Louis

-Responsible for financial performance/operations across 37 service units surrounding Missouri, Illinois and Kentucky-Work directly with Regional Manager to hit company targets related to efficiency, metrics, Gross Margin and Distributive Cash Flow, Internal/External retention-Restructured management team upon arrival and adjusted territories to ensure more equal workload across each District Manager-Work directly with 8 direct reports as well as Customer Service Manager and Account Manager to grow the business and retain current customers; approximately 28,000 customers across the entire service center with a goal to reach 30,000 customers by end of FY23 (August 2023)-In addition, also serve on the World LPG Youth Council (2021-2024) and Illinois State Propane Gas Board Member (2022-2024); representative of Ferrellgas at these critical industry meetings

Denver Metropolitan Area

-Responsible for financial performance/operations across 9 service units surrounding Denver-Guided service center team that generates $11 million in gross profit per year, $7.0 million in distributed cash flow in FY21-Involved with daily operations: hiring, coaching, performance management and customer service escalations, pricing, safety-Supervised and coached employees in addition supported 2 direct reports - District Manager & Logistics Supervisor -Successfully increased staffing levels by 30% in a 6 month period to substantially cut overtime and arguably, most important, increased driver morale and retention-Involved with sales and retention efforts for new and existing business, reseller/agriculture/commercial accounts

Kansas City Metropolitan Area

-Management Development Program - 28 week program focused on Leadership, Development & Management-Exposure to different company roles including: District Manager, Logistics Supervisor, Account Manager, Customer Service Manager, General Manager-Work directly with current managers to prepare for future roles of responsibility with the company-Trained in Nevada City, California for 4 months before accepting a new role in Denver, Colorado with the company

Kansas City, Kansas

Summer 2013 Internship*Stadium operations assistant-see below*Seasonal 2016-2019-Reported directly to the Director of StadiumOperations and Grounds-Mentored summer interns to share my knowledge around the ballpark and behind the scenes-Worked with a team to prepare the ballpark for average game attendance of 4,000 fans-Provided a safe and fun atmosphere for all fans, answered questions and resolved issues that arose-Assisted promotions department during in-game promotions, served as backup mascot as needed-Distributed sponsorship advertisements to fans as they depart the ballpark-Assisted grounds crew with mid inning drags and tarp coverage with impending weather-Filled in at Director of Stadium Operations on a “as needed” basis-Other special duties as assigned by Director of Stadium Operations and Grounds Crew & Vice President/General ManagerDuring the summer/fall 2020, the ballpark was home to the Kansas City Royals’ 60 man taxisquad team. I was an active member of the grounds crew during that time. Duties include: cleaning up the facility, prepare ballpark for simulated games/batting practice, on field maintenance. Any other duties as assigned by Director of Grounds and Ballpark Operations

Mci Airport, Kansas City Missouri

Entire operation includes Customer Service/Counter Reps, Instant Return Reps, Vehicle Service Attendants, Exit Gate Staff, TransportersGuided a group of 75 employees to accomplish organizational goals while providing the best customer service to all airport guestsOversaw Platinum service program for high status customers which included personal drop off at the terminalWorked directly with transport crew to successful position cars in correct zones based on model/features to meet customer’s reservations in a timely mannerPlayed major role in generating $26M for this location on an annual basisCommitted to making this location the most profitable and efficient by guiding employees, building customer loyalty which increases revenue and, most importantly, controlling costsThis location is consistently ranked #1 within the Central Region for medium size airports (Top 31-60 sized airports)During the year of 2018, the MCI location was ranked #1 for the Central regionIn April 2019, was presented a 2018 Service Excellence Award from the CEO. This award was presented to 30 employees across the entire company for outstanding customer service.During June & July, I was called back as a Branch Manager at a local office in Kansas City. I worked there during restructuring after the COVID pandemic hit the industry.

Shawnee, Kansas

Tomahawk Hills Golf Course-Supervised the clubhouse rental room-Provided exceptional service to parties of approximately 75 to 125 guests-Answered questions about the golf course including history, prices, private lessons, and membership options-Assisted guests with clean up-Inspected property for any potential damage-Responsible for closing duties and making sure everyone has a pleasant experience

Shawnee, Kansas

-Train new driving range employees-Greet and assist patrons; answer golf-related questions-Cashier handling both cash and credit card transactions-Answer telephone inquiries and direct calls-Prepare paperwork and organize work area for the next day

Shawnee, Kansas

-Retrieved and cleaned golf balls, constantly restocked inventory-Performed various cleaning duties at the clubhouse and on the golf coursePromoted to Pro Shop Attendant in September 2009 at age 19

Kansas City, Missouri Area

-Event staff/security associate for Kansas City Chiefs and Kansas City Royals-Worked special events when games were not being played at the stadiums-Selected by management to work a variety of different positions including very important posts around Kauffman Stadium & Arrowhead Stadium-Been selected to work Field Security at both Royals and Chiefs

Kansas City, Missouri Area

RevCycle Technical Support Analyst-Investigated client domains to resolve financial encounter situations-Worked in a team environment on the patient accounting reporting team

Shawnee, Kansas

-Seasonal assistant coach by helping from November through February as well as during the summer (camps, instruction, practices, leagues)-Assisted head coach with middle-school students-Prepared practice plans, taught skills, led various drills to enhance development-Attended weekly games, computed game statistics, prepared scouting reports-Served as mentor for young children

Emporia, Ks

-Contributed to the Hornet Nation campaign in Spring 2015 that raised more than $5,000 in only one month to directly support those in financial need-During the 2015-2016 school year, this organization raised a total of $20,000 to support students in financial need, that amount was matched by an anonymous donor in which the organization now has over $40,000 in reserve to help students in need-Attended bi-monthly meetings to discuss opportunities for philanthropic support among the campus community-Committee member that helps select the class gift that is donated to the campus every May

Emporia, Ks

-Attended scheduled meetings to learn about the importance of Information Technology within a changing business world-Volunteered at local community events-Visited companies in Kansas City and Wichita area to learn more about the industry and its career opportunities

Emporia, Kansas

-Assisted with various administrative projects including: >Strategic Planning/Campus Master Plan (planning and implementation, assisted the Executive Director of Strategic Planning) >United Way Campaign 2014-2015 (Recorded pledges that totaled $40,000 while assisting campaign chair), coordinated weekly deposits of cash and checks >Retirement Documents & Gifts for all retirees from the university >Foresight 2020 (Kansas Board of Regents-Alignment, Attainment, and Excellence) >Campus-Wide Committees (Update membership for 30+ committees) >President's Football SkyBox (Assisted Alumni Association with event preparation) >Shepherd Scholars Report >Parking Analysis (Coordinated with several departments to conduct research for VP for Administration and Finance/Executive Director of Campus Master Planning) >Researched Tuition and Fees of comparable programs with other schools in-state, out-of-state, including peer institutions and aspirational peer institutions>Conducted market study research on nursing programs in the State of Kansas to provide insight to the President and Director of the Budget Office to determine elasticities with regards to pricing models *Took a temporary leave from this position during May 2015-August 2015 to complete an internship with Spirit AeroSystems in Wichita, KS*

Emporia, Kansas

Spring 2015 Banquet Chair-Guided group of 6-8 students that generated $3,000+ in revenue which resulted in $2,000 in net profit after banquet expenses-Organized spring honors banquet with the help of five Beta Alpha Psi members-Developed planning chart that served as road map to accomplish tasks on time-Solicited table sponsorship from over 40 accounting firms across the Midwest-Prepared letters to send to Midwest alumni to invite them to the banquet, letters also sent to faculty, administrators, retired faculty, and BAP donors-Attended professional meetings to learn more about the accounting and information systems industry-Served on community service committee to help plan upcoming events (August 2013-August 2014)-Actively participate in community service events-Suggested potential fundraising opportunities in order to increase club's financial resources-Helped with preparation of annual banquet in May 2014*Inducted December 8th, 2013*

Emporia, Kansas

-Guided special advisory team that served as a liaison between students and the Dean of the School of Business-Helped advance the School of Business by planning events, creating opportunities for students to engage them with other students, faculty, and staff-Aligned with current School of Business goals and initiatives-Received feedback from students to improve the overall student experience at Emporia State University and within the School of Business via surveys and focus groups-Effectively secured allocations from Associated Student Government for AY 2015-2016

Emporia, Ks

Purpose:Recruit former Emporia State University graduates to return to campus and network with current studentsSpecial Event:There will be a VIP Event following the Fall Career Fair on September 11th, 2014 for current students and alumni in the Memorial UnionResponsibilities:-Generate leads by surveying students, faculty, and previous employers to find out the target market-Utilize marketing strategies to bring them to our career fair and special VIP event-Grow the career fair as a whole by increasing alumni participation while at the same time expanding the number of employers to recruit ESU students

Emporia, Ks

2014 Fall Career Fair-Selected as Chair of the VIP Alumni Networking Event which occurred right after the career fair-Coordinated process of contacting ESU alumni to attend the event to meet with job applicants in a social environment-Proposed food and drink options to entire committee and later approved-Sent out marketing materials with the help of the committee to ESU students2013 Fall Career Fair-Coordinated facility-related decisions for upcoming fall career fair-Hung and took down marketing banners to promote the event-Attended scheduled meetings and assisted other sub-committees

Emporia, Kansas

-Assisted the President and his administrative team on daily projects-Coordinated inbound and outbound mail-Completed various tasks including research projects-Answered and directed phone callsSpecial Assigned Project:-Gathered various data, prepared documents, and assisted in event planning to recognize the retirement of faculty and staff-Coordinated with several departments across campus to ensure accuracyPromoted to Graduate Assistant within the Office of the President

Emporia, Kansas

-Scheduled, planned, and led meetings-Coordinated activities for members-Contacted and scheduled guest speakers to talk about various topics related to business-Visited local businesses for door prizes and donation items to give to participants who attend guest speakers-Initiated fundraising strategies that raised $350 for the club-Helped organize community service events-Recruited members from various fields of study-Effectively secured allocations from Associated Student Government for AY 2014-2015Completed yearly term as President

Emporia, Kansas

During my undergraduate career of being a full time student, I was involved on campus and in the community with the following activities and leadership positions:*Chair, Alumni Relations Committee for Fall Career Fair*3D (Dream It, Design It, Develop It) Emporia Finalist*President's Office Student Assistant*President, ESU Marketing Club>>>Initially just a Member*School of Business Student Alliance Advisory Board*Enactus Finance Team Manager, Fundraising Coordinator (Raised $750 for St. Jude's charity) >>>Initially just a Member*Beta Alpha Psi (Honorary Accounting Organization) >>>Inducted December 8th, 2013*Young Emporia Professionals (YEP) Member*Community VolunteerCumulative GPA: 3.50/4.00 Cum Laude Latin HonorsMajor: Management (Major GPA: 4.00/4.00)Graduated with Bachelor's Degree on May 17, 2014

Emporia, Kansas

-Worked directly with School of Business Dean to enhance overall student experience-Discussed various topics concerning student life-Suggested various improvement ideas based on student needs-Represented the student body at ESU's School of Business-Had an opportunity to speak to over 550 prospective college students about my experiences and campus involvementPromoted to President of Business Student Alliance Advisory Board

Emporia, Kansas

-Actively participated in team meetings to develop stronger entrepreneurial ideas-Helped plan and organize fundraising activities-Assisted in promoting the organization on campus and within the community-Recruited new members to join the club

Emporia, Ks

-Successfully raised over $1,000, $750 of which was donated to St. Jude Children's Research Hospital-Coordinated club's fundraising activities with the help of six Enactus members-Met with local business owners to discuss potential donations items-Oversaw finance team to ensure results-Advertised and sold raffle tickets to increase awareness about this charity event-Involved with event planning to create a successful event

Wichita, Kansas

Summer Internship*Implemention of Hours Per Unit (HPU) project roll out within IT relationship management team*Scheduled project flow and coordinate with multiple departments to execute projects on time, within scope, and under budget*Developed training materials and coordinating with Product Line Managers to implement hours per unit clocking on 777 and 737 assembly lines*Scheduled meetings with department directors and product line managers, listened to feedback and met with specific team to create solutions*Visited production job sites to analyze current production procedures and make suggestions on improvement options from technology standpoint*Met weekly with team to update them on the project's progress and well as plans to overcome challenges*Candidate for Taking Flight program for opportunity to present summer projects to CEO and other Executive Leadership Team (ELT) membersCareer Enhancement*Shadowed over others areas/channel teams to learn and enhance career development(Areas included programming, applications, networking, Cirtix mobile computing)

Kansas City, Kansas

-Prepared ballpark for average attendance of nearly 6,000 fans-Execute game day logistics by setting up and breaking down ofthe stadium before and after each game-Ensured complete quality control including preventive maintenance duties and inspections of facility to ensure a superior fan experience-Tracked promotion inventory and assisted with gate distributions-Official scoreboard operator and team message board assistant-Assisted other departments including Grounds Crew, Ticket Sales, and Promotions-Exposed to TicketReturn software-Worked over 500 hours over 11 week periodSuccessfully completed summer internship while receiving college credit for my college degree

Kansas City, Kansas

-Worked as official scoreboard operator-Operated the team's message board-Assisted official scorekeeper and media relations team with recording game statistics-Completed various tasks with the production team before, during, and after each game-Played a role in developing official Kansas City T-Bones Baseball Club LinkedIn pageIn conjunction with summer internship with KC T-Bones Baseball Club

Emporia, Kansas

-Attended scheduled meetings and seminars to enhance professional development-Participated in community service opportunitiesElected to President by other members and club advisor

Overland Park, Kansas

Phi Theta Kappa Honors SocietyHonors Program--Mathematics4-time President's Honor Roll recipient (4.0 GPA each semester)

Master Of Business Administration (Mba), Management Information Systems, General

Activities and Societies: -New Graduate Scholarship (July 1, 2014) -Presidential Graduate Scholarship (August 14, 2014) 3.8 GPA Club.

Bachelor Of Science (B.S.), Management Major, 3.5 Gpa (4.0 A) Cum Laude

Activities and Societies: -Fall Career Fair Planning Committee -Business Student Alliance Advisory Board -Marketing Club -Enactus -Beta.

Associate Of Arts (Aa), Liberal Arts, 3.71 Gpa (4.0 A)

Activities and Societies: Phi Theta Kappa Honors Society, Honors Program--Mathematics, 4-time President's Honor Roll recipient (4.0 GPA.

High School Diploma, General Studies, 3.5 Gpa (4.0)

Activities and Societies: Honor Roll Student, Varsity Cross Country, JV Track and Field, JV Baseball, Basketball, Soccer