Operations Supervisor
Current(Promoted & Transfer December 2008 to present) I held various positions during my tenure with UCL, noted below. Assist the Operations Manager in planning, organizing, and directing the day-to-day activities of UCL's transportation and freight handling operation. Responsible for the supervision of the freight handler supervisors, clerical team, drivers and general staff duties. A liaison between client and company, handle problem solving between departments, resolve employee… Show more (Promoted & Transfer December 2008 to present) I held various positions during my tenure with UCL, noted below. Assist the Operations Manager in planning, organizing, and directing the day-to-day activities of UCL's transportation and freight handling operation. Responsible for the supervision of the freight handler supervisors, clerical team, drivers and general staff duties. A liaison between client and company, handle problem solving between departments, resolve employee grievances, and coordinate the scheduling for both drivers and freight handler supervisors in the logistics department. Main Responsibilities;• Managing, dispatching and administrative duties for a third party logistics company providing dedicated fleet service across 4 separate contracts• Independently identified resource planning for future growth and stability. After collaboration with Management, implemented my recommendation which resulted in immediate cost savings, resource flexibility, the ability to provide higher customer service while maintaining a high level of employee satisfaction amongst all of my direct reports• Prioritize and ensure execution of daily warehouse activities according to the urgency, volume, and available resources to meet and/or exceed service level agreement; ensure exceptions are responded to as per escalation procedure • Analyzes and inputs the daily data relevant to productivity, on-time delivery, and other key performance indicators, creates and executes action plans to improve performance• Provided on site dispatching as required by customers; recently independent for 1 year and 5 months• Utilized various software; Crimson Logic (Ace Manifest), AS400, Yardview (Yard Management software) • Fulfilled all end to end aspects of Distribution Centre Inventory System from transmission of shipments to billing• Align and accept tendered loads using Transportation Management System• Provide relief coverage for Manager, Foreman and Clerical employees Show less