Jeffrey Jones Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Australia

Interpreted 10+ customer portfolio requirements in launching the firms’ first Automated Digital Marketing SaaS Platform while managing stakeholder priorities to minimise risks and deliver inspirational customer service. Increased annual sales revenue by $700K, improved customer satisfaction rating by 8% and reduced IT costs by 15%. Analysed customer and market trend critical data to transform business processes, procedures, and policies while managing stakeholder expectations and implementing robotic tools to increase Finance team productivity by 40%. Increased annual sales revenue recognition by 15% due to reducing assembly and logistic cycle times.

Port Melbourne

Led and managed 10+ IT solution architects and system engineers to transition IT-managed services from the incumbent to company-branded services while partnering with stakeholders to minimise risks and exposure. Saving of 40 labor hours was attained due to the onboarding transition process and procedure efficiency gains obtained. Launching the firms’ first ITS Service Helpdesk SaaS platform aided a 15% increase in service desk productivity and annual sales revenue. Implemented Clarizen SaaS PM tool that drove consistency and improved productivity by 10%.Translated customer requirements to deliver 27+ IT managed service projects equating to $16Million sales revenue. Improved PM capabilities by adopting best practices, standards, frameworks, and governance resulted in winning a $5Million tender.

Port Melbourne

Taking the lead and managing the acquired ITS managed service integration into the parent corporation while managing executive priorities to complete the program within 10 months. Publicized tailored frameworks, templates, policies, procedures, and advocated best practices, standards, and governance that improved project delivery.

Melbourne, Australia

Analysed customer requirements, streamlined processes, processes, and procedures to implement a reformed Oracle Service Operation platform in 2 months while managing stakeholder confidence. Increased software and service revenue by 8% in 6 months by reducing assembly cycle time and transport delivery time frames.

Melbourne, Australia

Won 6 tender bids that increased revenue by 15% by virtue of instigating continuous improvement actions, enhancing resource capabilities, and developing staff skillsets. 5% productivity gain increase attained by incorporating governance and best practices into daily work habits. Tailored productivity solution – LiquidOffice, which increased teams’ productivity and efficiency output by 25%.

Melbourne, Australia

Analysed, translated, and designed solutions to suit customer requirements, which aligned with business objectives. Effective architectured solutions increased customer satisfaction by 20%, additional sales revenue by 18%, and reduced labor costs by 15%.

Master Of Business Administration (Mba), Information Technology Project Management

Master Of Project Management (Mpm), Project Management

Graduate Certificate In Management, Management Information Systems And Services

Graduate Certificate of Business

Diploma Of Business, Frontline Management

Diploma of Frontline Management

Applied Science