Jeff Moss, Sales Engineer Email & Phone Number

Texas, United States

I'll be supporting multiple teams across the organization to help them position Sangoma's value proposition. Sangoma offers fully integrated solutions that are audaciously simply, highly scalable including UCaaS, Collaboration, Video, Contact Center and MSP services.

Georgetown, Texas, United States

- Functioned as a trusted advisor; delivered impactful engagements grounded in strategic thinking, business processes, and overall ROI- Closed $250,000 monthly recurring income (MRC) - Managed 4-5 simultaneous engagements of $10,000 -$15,000 each- Helped clients optimize technology while improving ROI and business outcomes - Created competitive matrix presentations for C-level executives, with both qualitative and quantitative information to drive operational decisions - Built relationships with clients that led to account growth, and additional projects- Maintained ongoing feedback with vendors and technology suppliers ensuring alignment on current and future projects

Austin, Texas

- Conducted customer discovery sessions and positioned UCaaS/CCaaS solutions with C-level executives- Performed advanced technical presentations for VARs and agents remotely and in person- Supported several Telecomm Service Distributors (TSDs) in staging trade shows and industry events- Actively participated as a SME on relevant competitive solutions, products, and services- Provided consulting support to partners, customers, and other Sales Engineers- Provided direct support for technical fulfillment in the preparation of RFIs, RFPs, and RFQs for assigned regions

Austin, Texas Area

- Partnered with Sales, Marketing, and product teams to support pre-sales for UCaaS and Contact C Center solutions- Partnered with Sales to facilitate POC (Proof of Concept), managed trials, and production deployment projects- Helped with pre- and post-implementation support and provided post-sales follow-up and technical training- Acted as an escalation point for the Tier 2 Customer Support Representatives to coordinate with internal resources such as Network Engineering and Product Marketing in diagnosing and resolving client issues- Worked with partners to ensure best practices were shared and followed

Austin, Texas Area

- Maintained SME expertise for assigned products and technologies- Gathered customers’ technical requirements and developed a sales strategy related to competitive differentiators- Provided pre-sales technical support for the assigned sales region: Texas, Oklahoma, Louisiana, and Arkansas.- Conducted technical workshops focusing on network architecture and platform capabilities- Created multi-tenant configurations for test environments related to direct opportunities- Mentored cross-functional organizations such as Sales, Product Marketing, and Implementation with telecommunications knowledge and expertise

Austin, Texas Area

As a Strategic Cloud Channel Manager, my role forms part of the Sales team that positions Mitel’s wholesale/retail cloud offers consisting of MiCLoud Office, MiCloud Business and MiCloud Enterprise services with assigned channel partners. Key Responsibilities:- Maintain a sales prospect pipeline significant enough to assure ongoing sales success as outlined by sales leadership.- Generate new business through prospecting to customers within the assigned territory.- Provide creative, innovative and potentially complex proposals for new customers and existing strategic customers that drive business value- Generate and manage leads, and maintain accurate and timely sales forecast information using CRM systems- Support channel marketing activities- Work jointly with the Sales Engineering and Operations Support Teams to ensure customer satisfaction.- Proactively uncover opportunities and manage the sales cycle

Frisco, Texas

My responsibilities include designing solutions using a broad portfolio of products including Voice Complete, eSIP, E-Line, VPLS, MPLS and DDoS Security technologies. This product knowledge allows me to develop solutions that meet the customers' networking requirements. - Discover and qualify customer technical requirements during pre-sales meetings- Design innovative UCC solutions that meet specific technical requirements- Strong communicator using my presentation skills and interpersonal skills- Leadership qualities are displayed by partnering with sales teams to achieve sales quota

Irving, Texas, United States

• Participate in account planning and opportunity planning sessions.* Performs solutions and technical knowledge transfer sessions throughout course ofopportunity and account planning.* Define customer requirements and design/implement the correct solution leveraging converged services.* Strong closing and negotiating skills, ability to lead discussion and interact withcustomers at all levels.* Business and financial acumen – ability to understand financial structure ofcustomer business, what impacts financial success or failure, and able to translateSprint solutions into an ROI that addresses customer business needs.

MPLS Advocate, January 2007 to September 2008• Revamped implementation procedures related to MPLS activations• Reduced installation intervals for data products/services by approximately 20% • Successfully identified cost recovery opportunities related to revenue objectives• Structured a variety of technical support activities to field operations personnel contributing to the overall customer satisfaction

Technical Engineer – November 2002 to January 2007• Supervised advanced network troubleshooting related to data product implementations • Analyzed network components for accuracy in preparation for network implementations • Supervised consultative efforts on an as needed basis to discuss technical requirements for projects and new sales• Demonstrated the ability to meet or exceed customer expectations for implementation in order to improve customer satisfaction• Significantly improved up-sell opportunities in order to drive additional revenue by partnering with sales teams and customers

Masters Of Art In Organizational Management, Organizational Management

Bachelor Of Business Administration, Entrepreneurship