Jeff Mulder Email & Phone Number

Haarlem

insinto helps customer and service-oriented companies understand the impact of what happens in the workplace on the company’s performance.Customer Experience, Employee Behavior and Organizational Performance cannot be viewed as independent. They interact, influence and reinforce each other. insinto is specialized in these relationships and how they can be used to increase organizational performance.We help organizations by providing insight into what happens in the workplace with validated methods. That way we uncover how employees experience their work. How they interact with colleagues. How they perceive their manager. How they approach the customer. Why they become engaged. How the team members collaborate. And the interaction between these aspects.Value for the company is added by linking this knowledge about the “soft side” of the organization to objective performance data. This way it becomes clear what sort of behaviour in the workplace matches superior performance, and how it can be stimulated. Resulting in a focused advice to improve customer experience and financial results for each team or branch.

Amsterdam Area, Netherlands

PEBex, short for Platform for Evidence Based Experience Management, helps organizations in developing and implementing an evidence based standard in the field of customer experience management. With the help of our GROWTH model Customer Experience Managers will get a better understanding of the validity and effectiveness of the methods and strategies they are using and improve their customer results.

Schiphol

Rouen, France

Vienna, Austria

Zwolle

Apeldoorn

Raalte

Rotterdam

Advised about improving the internal employee research, analysed employee research data with structural equation modeling and reported the findings for multiple European countries.

Rotterdam

Designed, Developed, Tested and Implemented a screening heartest that seperates qualified leads from non-leads.• Phase 1: Based on customer testing designed a screening heartest that can (1) Segment the customer base, (2) Gain information for efficient intake, (3) Provide a pleasant customer experience• Phase 2: Develop a screening heartest. Collaborated with internal and external software developers in Netherlands, Germany and India. Collaborated with- and structured a deal with hardware suppliers. • Phase 3: Tested the In-Store Screening in multiple Belgium stores with customers and employees. Implemented the Screening in the store Proces. Ensured employee acceptance.In the changed store process AudioNova’s professionals have customer heartest data ready on their screen and they can skip multiple tests and questionnaires. Allowing them to focus on their core activity: advising costumers.

Copenhagen, Denmark

Warsaw, Poland

Dordrecht

Schoonenberg was looking for a way to improve their Customer Satisfaction. Working with the Net Promotor Score System we started giving all stores insight into their customer’s satisfaction. On regular basis stores get information about customer satisfaction, how they score on different customer aspects, what they can do in their particular store to improve customer satisfaction (based on quantitative customer feedback and regression analyses) and customer comments. Besides developing and implementing the feedback loop, all information is analyzed, summarized in one page overviews and presented to the stores by insinto.

Dortmund, Germany

Developed a model to explain performance differences between 25 stores. Analyzed a variety of management and sales team characteristics with both qualitative and quantitative methods for nearly 200 employees. Provided insight into how retail personnel influences a store’s performance and why certain stores outperform others. Formulated what would be the “perfect” iCentre store, reported organizational and team characteristics for each store and presented iCentre’s senior management with an advice for each store.

Created a model used to weigh capacity-, environmental-, financial-, public relation-, safety- and quality issues related to the construction and maintenance of runways, taxiways, aprons, etc at Amsterdam Airport Schiphol.

Founded in 2005, Worldwide Media is a company specialized in developing and implementing new ideas in the media sector.

Advised and presented about Apple hard- and software and completed the Apple Sales Training.

I studied Karate at this Dojo specialized in Japanese Martial Arts and served as board member.

Education record

Post-Graduate Degree (Cum-Laude), (Big) Data Science & Business Analytics, Gpa 4.8 / 5.0

Erasmus University's one year Post-Graduate Degree in (Big)Data Science & Business Analytics focusses on: (1) Advanced Statistics for Data.

Msc - Cum Laude, Business Administration Specialized In Strategy & Organization

The Master’s specialization in Strategy & Organization focuses on obtaining and sustaining a competitive advantage to achieve global.

Msc Honours Programme - Cum Laude, Business Research

The MSc Honours Programme in Business Research is an extracurricular academic programme with the primary objective of exposing 25 talented.

Net Promoter Certification, Customer Experience Management

The Net Promoter Certification is the gold standard in customer experience management. Developed by the creators of Net Promoter.

Bba, Business Administration

A private university of applied sciences where a staff of current and former entrepreneurs and professionals teach a select group.

Scientific Writing

Business Administration

One day course by Dr. Tiggelaar that addressed the basics of business administration theories.

Havo Cum Laude, Economics And Society