Jeff Mulder Email and Phone Number
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Entrepreneur | Scientist | Consultant | Amateur Photographer | Travel and Sport Addict Passionately interested in the influence of customers, employees and society on companies and the effects of companies on customers, employees and society.Led evidence based and data driven projects integrating knowledge about employee behavior, customer satisfaction and business performance for leading international organizations throughout Europe and the U.S. Advised directly to CEO’s and CMO’s of publicly traded and Private Equity owned companies. ⇨ BACKGROUND● MSc in Business Administration specializing in Strategy and Organization (VU University).● MSc Honours Programme in Business Research (Amsterdam Business Research Institute).● Post-Academic Degree in (Big)Data Science & Business Analytics (Erasmus University Quantitive Intelligence).⇨ ACTIVITIES● Founder at insinto: Turning turns customer and employee insights into better results - by using data science and predictive modeling. ● Co-Founder at PEBex: Helps organizations in developing and implementing an evidence based standard in the field of customer experience management.⇨ EXPERTISE● Organizational Behavior● Employee Behavior● Employee Engagement● Customer Experience● Customer Satisfaction● NetPromotorScore⇨ SKILLS● Scientific Validated Research Models● (Big)Data Science● Predictive Modelling● Structural Equation Modelling● Machine learning (Classification, Neural Networks, Random Forrest, Text Mining)● Data Visualization (Tableau, PowerBI)⇨ HOBBIES & NON-PROFIT:● Co-Chair of non-profit organization Room to Read Netherlands. Room to Read seeks to transform the lives of millions of children in Asia and Africa by focusing on literacy and gender equality in education.● Enjoying fitness, golf, cycling, cooking, reading, meditation, photographing and traveling.⇨ CONTACT☎ +31 6 12 75 61 09✉ jeff@insinto.nl | www.insinto.nl✉ jeff@pebex.nl | www.pebex.nl
Insinto
View- Website:
- insinto.com
- Employees:
- 4
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FounderInsinto Nov 2012 - PresentHaarleminsinto helps customer and service-oriented companies understand the impact of what happens in the workplace on the company’s performance.Customer Experience, Employee Behavior and Organizational Performance cannot be viewed as independent. They interact, influence and reinforce each other. insinto is specialized in these relationships and how they can be used to increase organizational performance.We help organizations by providing insight into what happens in the workplace with validated methods. That way we uncover how employees experience their work. How they interact with colleagues. How they perceive their manager. How they approach the customer. Why they become engaged. How the team members collaborate. And the interaction between these aspects.Value for the company is added by linking this knowledge about the “soft side” of the organization to objective performance data. This way it becomes clear what sort of behaviour in the workplace matches superior performance, and how it can be stimulated. Resulting in a focused advice to improve customer experience and financial results for each team or branch.
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Co-FounderPebex Nov 2016 - PresentAmsterdam Area, NetherlandsPEBex, short for Platform for Evidence Based Experience Management, helps organizations in developing and implementing an evidence based standard in the field of customer experience management. With the help of our GROWTH model Customer Experience Managers will get a better understanding of the validity and effectiveness of the methods and strategies they are using and improve their customer results. -
Passenger Experience Drivers / Smartdata ConsultantTransavia 2016 - PresentSchiphol -
Commercial Excellence ConsultantGreif Jul 2015 - PresentRouen, France -
Customer Satisfaction ConsultantSappi 2016 - PresentVienna, Austria -
Customer Satisfaction ConsultantRalston Colour And Coatings B.V. 2016 - PresentZwolle -
Visitor Experience ConsultantApenheul 2016 - PresentApeldoorn -
Customer Satisfaction ConsultantDunlop Hevea 2016 - PresentRaalte
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Employee Engagement ConsultantAudionova International Jun 2013 - PresentRotterdamAdvised about improving the internal employee research, analysed employee research data with structural equation modeling and reported the findings for multiple European countries.
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Projectmanager In-Store ScreeningAudionova International Jan 2013 - Jun 2014RotterdamDesigned, Developed, Tested and Implemented a screening heartest that seperates qualified leads from non-leads.• Phase 1: Based on customer testing designed a screening heartest that can (1) Segment the customer base, (2) Gain information for efficient intake, (3) Provide a pleasant customer experience• Phase 2: Develop a screening heartest. Collaborated with internal and external software developers in Netherlands, Germany and India. Collaborated with- and structured a deal with hardware suppliers. • Phase 3: Tested the In-Store Screening in multiple Belgium stores with customers and employees. Implemented the Screening in the store Proces. Ensured employee acceptance.In the changed store process AudioNova’s professionals have customer heartest data ready on their screen and they can skip multiple tests and questionnaires. Allowing them to focus on their core activity: advising costumers.
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Customer Satisfaction ConsultantAudionova Danmark 2015 - PresentCopenhagen, Denmark -
Customer Satisfaction ConsultantGeers Akustyka Słuchu Poland 2015 - PresentWarsaw, Poland
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Customer Satisfaction ConsultantSchoonenberg Hoorcomfort Feb 2014 - May 2017DordrechtSchoonenberg was looking for a way to improve their Customer Satisfaction. Working with the Net Promotor Score System we started giving all stores insight into their customer’s satisfaction. On regular basis stores get information about customer satisfaction, how they score on different customer aspects, what they can do in their particular store to improve customer satisfaction (based on quantitative customer feedback and regression analyses) and customer comments. Besides developing and implementing the feedback loop, all information is analyzed, summarized in one page overviews and presented to the stores by insinto. -
Employee Engagement And Business Improvement ConsultantGeers Horakustik Jan 2015 - Sep 2016Dortmund, Germany -
Business ConsultantApple Premium Reseller Icentre Mar 2012 - Sep 2012Developed a model to explain performance differences between 25 stores. Analyzed a variety of management and sales team characteristics with both qualitative and quantitative methods for nearly 200 employees. Provided insight into how retail personnel influences a store’s performance and why certain stores outperform others. Formulated what would be the “perfect” iCentre store, reported organizational and team characteristics for each store and presented iCentre’s senior management with an advice for each store. -
Business Consultant At Airside Operations: Construction And Maintenance ControlSchiphol Group Sep 2009 - Jul 2010Created a model used to weigh capacity-, environmental-, financial-, public relation-, safety- and quality issues related to the construction and maintenance of runways, taxiways, aprons, etc at Amsterdam Airport Schiphol. -
Director & OwnerWorldwide Media May 2005 - Jun 2009Founded in 2005, Worldwide Media is a company specialized in developing and implementing new ideas in the media sector.
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Sales PersonApple Premium Reseller Icentre May 2007 - Oct 2008Advised and presented about Apple hard- and software and completed the Apple Sales Training.
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Member Student Advisory BoardHbo Nederland Sep 2007 - Sep 2008
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Daily Governing BoardDojo Munen Muso Sep 2005 - Sep 2007I studied Karate at this Dojo specialized in Japanese Martial Arts and served as board member.
Jeff Mulder Skills
Jeff Mulder Education Details
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Erasmus University, Vu University & A'Dam Business Research Institute -
Erasmus University: Quantitative IntelligenceGpa 4.8 / 5.0
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Business Administration Specialized In Strategy & Organization -
Amsterdam Business Research InstituteBusiness Research
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SatmetrixCustomer Experience Management
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Hbo NederlandBusiness Administration
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Centrum Voor Studie En LoopbaanScientific Writing
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Mba In A DayBusiness Administration
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Kennemer Lyceum OverveenEconomics And Society
Frequently Asked Questions about Jeff Mulder
What company does Jeff Mulder work for?
Jeff Mulder works for Insinto
What is Jeff Mulder's role at the current company?
Jeff Mulder's current role is Founder at insinto & PEBex | Data Scientist | Consultant: Evidence Based Customer Experience & Employee Behavior.
What is Jeff Mulder's email address?
Jeff Mulder's email address is je****@****mac.com
What is Jeff Mulder's direct phone number?
Jeff Mulder's direct phone number is +316127*****
What schools did Jeff Mulder attend?
Jeff Mulder attended Erasmus University, Vu University & A'dam Business Research Institute, Erasmus University: Quantitative Intelligence, Vrije Universiteit Amsterdam, Amsterdam Business Research Institute, Satmetrix, Hbo Nederland, Centrum Voor Studie En Loopbaan, Mba In A Day, Kennemer Lyceum Overveen.
What skills is Jeff Mulder known for?
Jeff Mulder has skills like Entrepreneurship, Project Management, Management Consulting, Strategy, Analysis, Coaching, Project Teams, Sales, Spss, Public Speaking, Retail, Dutch.
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Jeffrey Mulder
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