* Lead a team of 8-15 technicians providing support at the Dynetics Huntsville campus.* Manage the team's scheduling, performance and timekeeping* Collaborate with other CIO Services organizations to ensure efficient operation of the organization's computing environment* Become the focal point for enterprise infrastructure at the Huntsville campus* Ensure compliance with processes and service level objectives* Ensure the team provides excellent customer service

Develop relationships with Enterprise organizations, in particular Operations, Engineering and Project Management, to rapidly resolve technical challenges impacting service delivery to customers.Work closely with the Product Service Delivery lead to ensure technical feasibility of new NEST device offeringsAssist as requested in testing activities for technical project initiatives or changes to the NEST computer standardsDevelop and communicate process changes that result from the introduction of new technical solutionsLead meetings with field operations teams to ensure understanding of any process changesEnsure changes impacting T2 operations are documented and communicated to that organizationDevelop a well-rounded expertise in all areas of NEST products as well as Center operations to provide rapid response/resolution to customer implementation challengesEngage regularly and build relationships with our vendor community, including Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) to stay abreast of latest roadmaps, technology trends, and product lifecycles.Work closely with program Service Delivery, Logistics, Operations, Procurement, and Finance teams to ensure end-to-end fulfillment of the product line.Work collaboratively with company and customer stakeholders to define and proactively shape device hardware requirements.Work collaboratively with program engineering and operations teams to co-develop integrated hardware/software solutions to keep the end user compute product line at the forefront of industry technology.Ensure timely update to customer deliverable documents and communications artifacts, including technology refresh plans, product and service catalog content, and configuration documentation.Plan and manage for the test and evaluation of new and emerging products prior to deployment, including end user pilot groups, surveys, and other methodologies to match product with mission-need.

Financial and business management for the device and accessories product portfolio, including cost control oversight, sales and revenue targets are met, and overall profitability of the end user compute business. Proactively manage an end user device portfolio to ensure product lifecycles, customer requirements, end user demand, and business objectives are kept in alignment. Engage regularly and build relationships with our vendor community, including Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) to stay abreast of latest roadmaps, technology trends, and product lifecycles.Work closely with program Service Delivery, Logistics, Operations, Procurement, and Finance teams to ensure end-to-end fulfillment of the product line. Work collaboratively with company and customer stakeholders to define and proactively shape device hardware requirements. Work collaboratively with program engineering and operations teams to co-develop integrated hardware/software solutions to keep the end user compute product line at the forefront of industry technology. Provide program requirements to the Leidos Strategic Sourcing organization and NEST Supply Chain Engineer.Ensure timely update to customer deliverable documents and communications artifacts, including technology refresh plans, product and service catalog content, and configuration documentation. Plan and manage vendor-supported roadshows, expos, and other events aimed at showcasing emerging technology and currently available products to end users.Plan and manage for the test and evaluation of new and emerging products prior to deployment, including end user pilot groups, surveys, and other methodologies to match product with mission-need.

• Directs and monitors all activities for the respective offices • Notifies manager of potential personnel issues and assists in managing these personnel issues, which include employee relations, disciplinary actions, etc. • Schedules field office visits to insure maximum coverage, effective, productive use of time and resources• Interfaces frequently with Regional Director, Sr. HUD Staff, Staff at LMCO• Participates in customer forums, which are led by the LMCO, HUD Management or Regional Director • Provides Tier 1 & 2 desktop user support• Provides support for HUD Baseline desktop and Microsoft Office Suites• Performs network printer/Multi-Function Device installs, upgrades & problem diagnosis• Performs LAN Administration for Windows 200x servers• Installs workstation and file server software and hardware- locally and via remote• Diagnoses and resolves LAN configuration problems• Evaluates and diagnoses cabling, software and hardware problems• Installs and supports of telecommunications hardware • Provides basic WAN/LAN troubleshooting skills/tools – TCP/IP, Trace-route, NBSTAT, PING, or other duties as assigned• Provides Email User support• Supports data backup and restoration • Provides technical support for webcast/video teleconferences• Provides security patches and software upgrade surge support• Supports technology upgrades – both hardware and software• Provides problem tracking support (CA Service Center) – end-user desktop/server support• Performs field office visits• Performs root cause analysis• Performs desktop/server decommissioning• Documents standard IT processes and procedures• Provides support for the Disaster Recovery Data Center