Jeff Perk Email & Phone Number

Marlborough MA

• Pageflex is a pioneering developer of variable-data composition, distributed cross-channel marketing, and brand management software.
• Product and roadmap owner of all releases across server and desktop product lines: solicit, track, and prioritize feature requests; evangelize on behalf of customer-focused improvements; draft MRDs and high-level.
• Bridge between Engineering and Sales & Marketing: provide product presentations; craft product positioning; attend tradeshows and user events; visit customers and prospects when necessary; curate technical tracks for.
• Initiate strategic relationships with technology partners.

Cambridge MA

• Built department from ground up: started as sole Support Engineer, within five years was Director managing an eight-person staff delivering top-notch installation, application, and API support to hundreds of direct.
• Hired, trained, and supervised all Support agents and engineers.
• Worked closely with Engineering to meet SLAs for code patches and workarounds.
• Responsible for selecting and implementing multi-modal incident tracking system.
• Originated online knowledge base; authored or edited most content.
• Created online user forums.