Jeff Perk Email & Phone Number

Marlborough Ma

Pageflex is a pioneering developer of variable-data composition, distributed cross-channel marketing, and brand management software.• Product and roadmap owner of all releases across server and desktop product lines: solicit, track, and prioritize feature requests; evangelize on behalf of customer-focused improvements; draft MRDs and high-level specs; work with UX designer and engineers on detailed specs; produce release notes and upgrade guides; manage beta programs.• Bridge between Engineering and Sales & Marketing: provide product presentations; craft product positioning; attend tradeshows and user events; visit customers and prospects when necessary; curate technical tracks for domestic user conferences.• Initiate strategic relationships with technology partners.

Cambridge Ma

Built department from ground up: started as sole Support Engineer, within five years was Director managing an eight-person staff delivering top-notch installation, application, and API support to hundreds of direct customers and resellers. • Hired, trained, and supervised all Support agents and engineers.• Worked closely with Engineering to meet SLAs for code patches and workarounds.• Responsible for selecting and implementing multi-modal incident tracking system.• Originated online knowledge base; authored or edited most content.• Created online user forums.• Worked closely with Finance department to jointly administer license generation and tracking system.• Helped conceive, plan, and conduct first two user conferences.