Jeff Fitzgerald Email & Phone Number

Leveraging decades of hands-on experience in workforce and unemployment insurance experience to provide superior technology solutions to state and local governments.

Leads workstreams to improve or transform the unemployment insurance (UI) program nationally in coordination and strategic planning design ETA executive teams. As Division Chief, structured and operationalized the Employment and Training Administration’s strategic plan for the first national UI Tiger Team effort in response to the national UI challenges from the COVID-19 pandemic. As workstream owner, responsible for the pitch and recruitment of states nationally to onboard for the consultative assessment process to discover, analyze and reform UI infrastructures focusing on technology, communications, key business processes and workflows that impact ARPA program pillars: timeliness and backlogs, equity and access, and fraud prevention and detection. Develops UI system promising/best practices. Works with state executive management and UI directors on scope and focus of the engagement. Builds executive sponsorship and responsible for satisfaction on end product delivery. Within the Tiger Team engagement, monitors and oversees the end-to-end process in state recommendation development and coordination with partners. Leads ad hoc efforts to create UI efficiencies to positively impact timeliness and backlogs, equity of access, and fraud prevention and detection nationally within existing UI program regulations and guidance.Coordinates on the conceptualization and development of major UI technology initiatives with the Office of the Chief Information Officer, the ETA Chief Innovation Officer and the Office of UI Modernization.

Works with the OWI Senior Management Team, internal leaders and teams throughout the Employment and Training Administration, and nationally with federal, state and local partners to explore options and make recommendations for integrated technology and case management data systems across American Job Center partner programs to improve customer employment and training outcomes in support of the Workforce Innovation and Opportunity Act (WIOA) legislation.Drives stakeholder engagement and dialogue for information technology (IT) system change needs and for the articulation of the value proposition for state/local leaders nationally across the workforce investment programs. Leads the development of vendor market engagement via a national request for information which synthesizes the technology gap and signals the U.S. Department of Labor’s focus for IT innovation and system capabilities. Architects national communication with stakeholders to gather, analyze and theme partner technology needs to drive the value for program operations across four federal agencies disparate and numerous government programs to optimize customer service and workforce talent training, development and employment. Collaborates with numerous federal government programs, workforce practitioners and IT professionals to define and articulate comprehensive technology system needs within a highly complex, decentralized network of programs that are operationalized at the federal, state and local levels. Provides enterprise technology recommendations to U.S. Department of Labor Senior and Executive Management on solution and investment options to best respond to the unemployment surge resulting from the COVID-19 pandemic and, long-term, mitigate the long-standing, systemic lack of integrated, stable and coordinated delivery of employment and training services across the national workforce investment programs.

Denver, Co

Serving under Governors Polis and Hickenlooper, and with the Labor and Employment executive team, has been an honor and stands as a highlight of my career. I worked closely with team members to develop, communicate, and implement vision and strategic plans; develop and execute change management initiatives; refine management succession and training and champion a culture to embrace corporate values. Career Highlights:• Ensured vision, mission, and objectives were aligned utilizing performance accountability, quality assurance and KPI indicator tracking. • Developed plans to optimize workforce talent development, retention, and succession planning. • Directed payout of $1.6 billion in unemployment benefits to qualified claimants, supporting 250,000+ citizens, and collecting premiums from 170,000+ businesses. Directed activities of ~600 full time staff with a combined $100 million federal, state and capital technology budget. Lead 20 Senior Managers overseeing daily activities of units and empowered team to design innovative program and operations approaches that aligned with agency’s mission, vision, and strategic plan. Refined fiscal/ workforce/ annual planning.• Transformed department into destination-place-to-work, values-based culture. Involved front-line staff to define approach, core values, strategic initiatives, and performance design. • Developed performance-tracking accountability systems and divisional scorecard and dashboard tool, enabling a shared culture of performance responsibility as well as the ability to monitor and continuously improve upon performance metrics and customer service delivery.• Reduced inbound customer call center average wait time 90% while increasing call answer capacity by 100%.• Decreased improperly-paid benefits by 65% through enhanced accuracy and payment recovery.• Saved Colorado employers nearly $2.7 million in interest and penalties owed via UI Audits settlement program which properly classifies workers as employees

Denver, Co

In this role, I directed staff, operations and budgets for multiple Workforce Development programs. I led teams of more than 250 individuals working across eight functional areas tasked with optimizing workforce training programs to best serve Denver Metro area citizens and the business community. I delivered program briefs to City and County of Denver departments and City Council on highly visible and politically-sensitive topics. Career Highlights:• Managed a $30 million budget among federal, state and local programs designed for business incentives in economic development as well as workforce education and training. Led to creation of 1000+ jobs and training awards to Metro Denver businesses and jobseekers. • Co-directed Denver Workforce Investment Board (governed by local business and community leaders) to respond to economic, workforce and training needs of region through community/ business engagement and strategic resource investment. Crafted vision, policies, and high-level strategy plan for board activities to construct a talent development system to ensure regional economic prosperity.• Teamed statewide with local Workforce Directors, Workforce Investment Boards, and Governor’s Colorado Workforce Development Council to develop strategic initiatives, policies, and metrics for regional/ statewide growth in economic development, education and workforce talent. • Partnered with Metro Denver Economic Development Corporation and Governor’s Office of Economic Development & International Trade in business attraction- elements including local demographics, access to government business incentives, access to capital and to labor pool.

Washington D.C. Metro Area

While with Trammell Crow Company, I managed the operations of 70 commercial properties in the Greater Washington DC Metropolitan Area. Responsibilities included budget control for capital expenditures, repairs, maintenance and facilities operations. I consulted with teams for site selection and ensured quality delivery of service to portfolio clients for security, safety, and aesthetics. In addition, I inspected and monitored the properties in the portfolio on a quarterly and monthly basis assessing client satisfaction and product quality. Career Highlights:• Acted as first point of contact for renovations and capital projects expenditures for the portfolio to determine the short- and long-term strategies for each property. Tracked and control expenses of personal portfolio in determination and verification of profit margins, business partner target goals, financial analysis, revenue forecasting, cash management, and personal performance to metrics.• Managed operations and site relationships of 70 Bank of America properties in DC Metropolitan. Controlled $3 million budget for capital expenditures, repairs and maintenance, and facilities operations for each location.

Master Of Business Administration (M.B.A.), Public Administration

Bachelor'S Degree, Business Finance