Jeff Pirkey Email & Phone Number

Kansas City Metropolitan Area

YOU CAN’T AUTOMATE TRUSTGenuine trust builds partnerships, and trust requires a human element. You need dependable technology to run your business, but merely relying on something doesn’t make it trustworthy. As your business expands or when technology fails, no automated call center will do. Gain the peace of mind that only a trusted relationship with a capable team provides.The vision and mission become a reality when we introduce our clients to our services. From our flat-cost service plans built around your budget, to comprehensive support that securely covers your data and devices, we make technology work for you. GROW YOUR BUSINESS. LEAVE THE TECHNOLOGY TO US.

Hillsboro, Oregon, United States

Since the onset of the Covid-19 pandemic, solely focused on assisting charities and churches deploy new methods of engaging with the public using new, complex technologies. These engagement methods include live streams, high-end pre-recorded content, as well as upgraded web presence and utilize the latest broadcast quality hardware and software, including video capture, professional audio equipment, and editing services.

Hillsboro, Or

(Promoted from Director to Sr. Director to VP)Played a key role in company’s growth and held full P&L responsibility for Global Services business unit with 900+ employees. Became part of Executive Leadership Team, collaborating on overall strategic business decisions.▶ Led team to achieve 7X revenue growth for field services, averaging 50% growth for 5 straight years.▶ Managed technical field services in 60 countries for clients including Apple, Samsung, Sony, Bose, Best Buy, Target, Microsoft, BofA, and many more; and led B2B contact centers covering 90 countries.▶ Led companywide effort to create and patent an innovative IoT solution consisting of both hardware and SaaS. ▶ Steered change globally that boosted SLA performance 33% for one top client, achieving 98%.▶ Launched multi-lingual contact centers in Japan and Ireland; oversaw those, plus Portland center.

Greater Atlanta Area

Clients included: Sony, HP, Sharp, T-Mobile, TiVoRecruited to lead 400-person Leveraged Services Department with full P&L responsibility. Led operations, nationwide field services, and client services teams delivering in-store retail marketing programs driving 8-figure revenue for clients. Mentored and developed 8 direct reports and managed 7-figure budget.▶ Grew department’s revenue 60%+ while increasing gross margins.▶ Led field team efforts that helped drive a 40%+ sales increase for one client, 150% ROI for another client, and a 35%+ cost reduction for yet another client.

Steered global field marketing efforts, leading a team of contractors, agency partners, and merchandisers across North America and Europe and managing 8-figure budget for retail merchandising, advertising, and sponsorship.▶ Developed strategies that secured partnerships with Verizon, Sprint, AT&T, T-Mobile, and Vodafone for SanDisk co-marketing promotions targeting their customers.▶ Established a worldwide, leveraged marketing support program and made a change that saved millions of dollars annually.

Led 4 direct reports, over 100 contractors, 10 agency partners, and 15 developers in strategy and execution for retail merchandising, marketing communications, and space allocation of retail stores.▶ Spearheaded two store conversion projects successfully completed overnight across 1,200 U.S. locations.▶ Played a key role in successful retail launch of the first iPhone, for which AT&T was the sole carrier.

Spearheading visual marketing concepts and designs for 1,600+ stores across the US and UK for $1.7B company